Consensus Reviews & Product Details

We were sending the same demo (live) to every new contact at every account, which is an inefficient use of everyone's time. Consensus allows us to send one demo experience that all stakeholders can view independently, therefore by the time we get on the phone, they have already viewed the demo. It also solves the "I don't know if they even took a look at what I sent" issue as the analytics track who viewed the demo and where in the demo experience they viewed. For multi-decision maker deals this is particularly helpful as you are not reliant on the primary contact to explain the demo to the rest of the purchasing group. Review collected by and hosted on G2.com.

Sometimes the demo experience does not match our brand and aesthetic as well as we would like, and that bothers me more than it probably should. Getting new reps to consistently use Consensus takes some effort to push them to do so; the setup is not difficult, but there is a learning curve when creating demo experiences. Also – petty one – I wish the notification emails when someone views your demo did not blend in with the other things in my email box as easily. Review collected by and hosted on G2.com.

I like how specific it can be and how personalized it can be. I like how you can see who views it and leave a personal video message if need be. Review collected by and hosted on G2.com.

There is nothing currently that I do not like about it. Review collected by and hosted on G2.com.

I find it very helpful to be able to send demos and information via Consensus, which allows us to scale a lot of our time in getting information to customers. It's been particularly beneficial to send demos asynchronously, allowing customers to watch those videos on their own schedule. It's just a helpful resource in that way. The initial setup was relatively easy from a sales rep perspective, even though it was more challenging for the solutions engineering team that had to create the videos. Review collected by and hosted on G2.com.

I think sometimes, when you go to send a Consensus in your Gmail, it takes a few clicks longer than potentially necessary. I think it should recognize the email and the company. Review collected by and hosted on G2.com.

What makes Consensus best to me is the fact that it enhances the initial interaction between our product and prospects. I am employed in a SaaS business that provides services to online retailers, and some of the buyers just prefer to read information alone and then talk to sales. It is a tool that allows me to post guided demos to describe our platform in a straightforward manner. Another feature that I like is the amount of features which can be utilized to plan demo journeys by various buyer roles. Review collected by and hosted on G2.com.

The primary negative that I observed is the work to maintain demo content fresh. I have been working in my company that has been continuously updating our SaaS product to support e-commerce customers, thus, we have to re-record parts of the demo library. It takes product and sales coordination to prepare such updates. The platform will have a huge number of features, and it may still require effort to adjust existing demo journeys. Review collected by and hosted on G2.com.

I love how Consensus can help projects become smooth and save a lot of time, it makes it a lot easier for my clients to review the product in their own time, it allows me more time to also focus on having stronger conversations with Consensus demos in the background!

I love how you can view who has looked at the demo, the main points they stopped and re watched too making it much easier to focus on their values in the follow up call. Review collected by and hosted on G2.com.

Nothing, it is a great tool, I would highly recommend to everyone! Review collected by and hosted on G2.com.

I really like that I can create an overall journey with several videos while giving the end user flexibility to choose and prioritize what they want to learn. Consensus tells me where to focus later discussions and helps me ask questions about important topics. It provides a central location for housing demo videos, which is great for tracking who looked at what material, so we know what to cover or share in future discussions. The initial setup of Consensus was pretty easy; I just sat with an admin for about 20 minutes and understood it well. System navigation was very straightforward. Review collected by and hosted on G2.com.

Some sections of the upload process are clear and easy, but others are a bit limiting. It might be due to our current configuration, but I sometimes need to create a video without a designated list of contacts. I would love clarity on how to make a single dashboard or view specifically for my product videos that I can share with sales reps. It would be much easier than having them navigate Consensus on their own. A 'share with sales' option that lets them 'share with prospects' would be great. Review collected by and hosted on G2.com.

I think the most appealing aspect of the Consensus to me is that it is possible to provide individual demo experiences without arranging live calls. I have been working in a B2B software firm and we utilize it regularly in supporting our sales reps. The process of implementation was simplified, and the integration with Salesforce and HubSpot allows connecting the data on the demo activity with pipeline data easily. I like the fact that we are able to customize content based on different industries using the number of features. Review collected by and hosted on G2.com.

The only thing that I dislike about Consensus is that the process of customizing demos may take more time than anticipated. At the time we rolled it out initially it took us longer than anticipated to prepare all the internal content. There are also some higher features that seem walled off by higher prices. Since we will be using it frequently, delay in updating demos will slow down our sales team. It has at times affected our response time in roll out of new product updates. Review collected by and hosted on G2.com.

I use Consensus for sending informative videos, demos, and trainings on Asana's multiple products and it has been great for convincing potential customers of how good our product is. It helps me get numerous meetings, close deals, and build rapport with customers. I love that it lets me know when customers have watched the videos I sent over, which is a key insight for following up, especially if I'm trying to sell someone an AI package. It's a brilliant signal for knowing when they're interested in potentially paying. The setup was super simple, taking just one minute in total. Review collected by and hosted on G2.com.

I want to be able to bulk send to multiple people at the same time in a simpler way. Also, I wish that the video library was easier to navigate and that it was in sections. The video library could be made easier to navigate, in sections. It is great once you find things but being able to see a short clip of the video before you click in etc. For example, if you hovered over the video it started playing like on YouTube home page. When inviting people from different companies I need to do it separately and can't do it all in one go. It should be easier to send the same link to 20 different people and not be so manual. Review collected by and hosted on G2.com.

How easy it makes it to engage buyers while saving sellers time. The analytics are incredibly powerful, giving clear insight into who is watching, what resonates, and where there is real buying intent. The platform is simple to use, allowing teams to quickly record and reuse demo content at scale.

Consensus enables customers to engage with content on their own time and share it internally, which keeps deals moving even when meetings aren’t possible. This ability to sell asynchronously means sales teams can continue progressing opportunities between calls-truly selling in the gaps Review collected by and hosted on G2.com.

As a global business, I’d like to see more visibility of Consensus in other countries. Consensus has a powerful presence in NA, and expanding that visibility elsewhere would help our internal use cases, since more people would proactively request it once they better understand its value. Review collected by and hosted on G2.com.

I use Consensus for demo automation of our SaaS tools during PreSales. I like how easy it is to upload videos on the platform, and for prospects to browse through some content. I also appreciate how we can track the customer's interaction with our content, as it helps me better understand customer needs. The initial setup was easy, and we mostly did the implementation ourselves. Review collected by and hosted on G2.com.

Navigation in the demoboard: - When adding different demos to one demoboard, it isn't immediately clear how to browse through those different demos (on the top right) - When adding files, they are also hard to find in the demoboard. Review collected by and hosted on G2.com.