Everything is easy to use - very friendly Review collected by and hosted on G2.com.

Ive not really had any direct issues with customer support but my team has and have mentioned that ticket turnaround time could be faster Review collected by and hosted on G2.com.

Ease of use and connectivity. Easy to implement and connect with Customers. Review collected by and hosted on G2.com.

Times out after a period of time. Would like the option to extend the session before it times out. Review collected by and hosted on G2.com.

The roadmap, the feature releases and the UI. We have been using for just over 2 years now, and it just continues to get better and better. The integrations and workflows are very impressive! Review collected by and hosted on G2.com.

It would help to have RMM consulting available, but partner success is great, as is the CW university! Review collected by and hosted on G2.com.

The product is ok but the management is very poor. Each department does their own thing and does not communicate with the others. Review collected by and hosted on G2.com.

Poor internal operations. They lack communication. Sales makes a deal and billing gets it wrong, then they tell you that management has to fix it, then after 6 months of overbilling they have the nerve to tell me to give them time. Review collected by and hosted on G2.com.

ConnectWise RMM is an excellent tool for remote access, offering a fast, reliable, and secure connection with minimal lag. Managing multiple devices is seamless, making it easy to provide support efficiently. The integration with ConnectWise PSA streamlines workflows, allowing for better organization and ticket management. I also appreciate the security and stability of the remote connections, ensuring smooth access without disruptions. Review collected by and hosted on G2.com.

The only downside is that there’s no direct IP connection option—you have to rely on the agent, which can be limiting in certain network setups. Review collected by and hosted on G2.com.

The portal is easy to log into, find customers and their devices, see quantities, see system information... all that is needed for billing.

The system is also very easy to use to screenshare with clients so that I can walk them through signing up for our billing portal, even for the least technical. (That would be me!!) Review collected by and hosted on G2.com.

I haven't found anything that I dislike or find cumbersome to use. It's a great product. Review collected by and hosted on G2.com.

ConnectWise RMM takes a load off our staff and provides important details all in one place. Review collected by and hosted on G2.com.

Some of the built-in alerts and tools aren't customizable requiring duplication of effort to create replacements. Review collected by and hosted on G2.com.

I like the integrations with other Connectwise products. Screen Connect is also a good product. Review collected by and hosted on G2.com.

Poor Automation abilities

Poor S1 Integration

Poor Patching System

Lacks several items we had in N-Able N Central Review collected by and hosted on G2.com.

As the CEO, I can't think of 1 positive feature other than vendors have heard of CW. My team and I are reviewing other options. Review collected by and hosted on G2.com.

Customer Support is terrible. If you ask them a question, the response is a list of KB article to review. I'm the CEO and I don't have the time to search KB articles and then trouble shoot. I've been a CW user to 10 years and I'm making a switch. Review collected by and hosted on G2.com.

Convenience of web access to all inventory, security, and remote control features. Review collected by and hosted on G2.com.

Lacks in-progress logs for any actions or scripts that I execute. Makes it hard to know if they're running, what they're doing or of any obstacles. Review collected by and hosted on G2.com.