John M.
JM
John M.
Owner and Operator
Small-Business (50 or fewer emp.)
"The software is very dependable, with robust remote access and integration"
4.5/5
What do you like best about ConnectWise RMM?

Easy to use Remote Access. The integration of Webroot AV, and Sentinel One. Easy ability to provide OS upgrades. Also makes it very easy to analyze PC issues with the monitoring software. The software is easy to install, and customer support is very easy to reach, and they can usually solve all issues on the spot. As an MSP owner, I use the RMM every day. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise RMM?

Could use a more affordable cloud backup option, that integrates into the RMM. Review collected by and hosted on G2.com.

Dominick F.
DF
Dominick F.
Chief Technology Officer
Small-Business (50 or fewer emp.)
"Long term Automate User Converted to RMM"
5/5
What do you like best about ConnectWise RMM?

It’s a single pane of glass where my technicians can see everything. The improvements over the past couple years has been amazing. My staff is more productive than they ever been. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise RMM?

Sometimes there are integrations I wish they had but don’t exist yet. However, they are always working on adding integrations. Review collected by and hosted on G2.com.

Michael H.
MH
Michael H.
Vice President Information Technology
Small-Business (50 or fewer emp.)
"Huge leap forward with Connectwise RMM"
4.5/5
What do you like best about ConnectWise RMM?

Immensely friendly and modern UI, solid integration Review collected by and hosted on G2.com.

What do you dislike about ConnectWise RMM?

Implementation can be rocky, but the outsourced teams Connectwise uses are good at intervening and getting implementation problems resolved. Review collected by and hosted on G2.com.

SK
Steve K.
Senior Technician
Small-Business (50 or fewer emp.)
"ConnectWise RMM is a strong tool, but like all good tools..."
4.5/5
What do you like best about ConnectWise RMM?

Device management is key feature. Remote support tools are great and fairly easy to use! Review collected by and hosted on G2.com.

What do you dislike about ConnectWise RMM?

The app can be klunky and somewhat to difficult to use the more in-depth you would like to use CW RMM. Access and functionality isn't as reliable as desired. Review collected by and hosted on G2.com.

Justin K.
JK
Justin K.
Software Support Team Manager
Mid-Market (51-1000 emp.)
"Visuals Aside, This Product Works Well"
4/5
What do you like best about ConnectWise RMM?

It's easy to navigate and to complete the tasks required of me. The processes tend to make sense. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise RMM?

The look and feel are very outdated. I think this needs a more modern look with customization. Review collected by and hosted on G2.com.

Cynthia Feliz A.
CA
Cynthia Feliz A.
Service Desk Coordinator
Small-Business (50 or fewer emp.)
"It makes our work easier"
5/5
What do you like best about ConnectWise RMM?

It works very smoothly with our work especially for me as IT service desk coordinator Review collected by and hosted on G2.com.

What do you dislike about ConnectWise RMM?

There are times it has error. Especially when updating a ticket it says it has already been updated by another person. So I have to refresh it everytime Review collected by and hosted on G2.com.

Lance L.
LL
Lance L.
Scheduler
Small-Business (50 or fewer emp.)
"Effortless to Use and Implement for MSPs"
5/5
What do you like best about ConnectWise RMM?

Easy to use and implement for a msp! Used this all the time! Review collected by and hosted on G2.com.

What do you dislike about ConnectWise RMM?

No dislikes all great things! No bad feedback here! Review collected by and hosted on G2.com.

Syble W.
SW
Syble W.
Director of Procurement and Finance
Small-Business (50 or fewer emp.)
"ConnectWise Usage"
5/5
What do you like best about ConnectWise RMM?

The efficiency. The support provided by the AI-Assisted is extremely helpful. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise RMM?

Having to reassign the Agreement to an invoice in the final stages can be frustrating. Review collected by and hosted on G2.com.

RC
Rochelle C.
Revenue Manager
Small-Business (50 or fewer emp.)
"Great Tool for our Company"
5/5
What do you like best about ConnectWise RMM?

Connectwise RMM is an easy to use tool that allows us to have complete visibility of what is going on in our managed organizations. User friendly with a wide selection of already pre-programmed scripts. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise RMM?

There have been no downsides - only pluses! Review collected by and hosted on G2.com.

Yosef S.
YS
Yosef S.
Head of IT & GRC
Small-Business (50 or fewer emp.)
"Good monitoring and management software"
4/5
What do you like best about ConnectWise RMM?

ConnectWise RMM is very easy to use and helpful. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise RMM?

We have had some glitches where the agent does not pull through data and has given errors that the machine is down Review collected by and hosted on G2.com.