--- title: ConnectWise RMM Reviews meta_title: 'ConnectWise RMM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 66 reviews by the users' company size, role or industry to find out how ConnectWise RMM works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 66 scale: '5' date_modified: '2026-07-25' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # ConnectWise RMM Reviews **Vendor:** ConnectWise **Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Average Rating:** 4.2/5.0 **Total Reviews:** 66 ## About ConnectWise RMM ConnectWise RMM is a cloud-native remote monitoring and management (RMM) solution designed for IT professionals who need to monitor, manage, and support diverse IT environments. It provides centralized visibility, intelligent alerting, and advanced automation to help teams proactively address IT challenges and prevent downtime. Comprehensive Monitoring and Visibility ConnectWise RMM delivers 24/7 monitoring across endpoints, networks, backups, cloud health and availability, and security posture. Unified dashboards bring this information together in one place, making it easier to identify issues and act before issues affect end users. With more than 1,200 expert-maintained alerts, the system can reduce typical RMM alerting noise by up to 90% without sacrificing visibility, helping technicians focus on meaningful issues instead of spending time reviewing false positives. Automated Patch Management The solution includes automated OS and third-party patch management for over 7,000 applications. Uniquely, Windows OS security updates are reviewed and approved by ConnectWise NOC experts before each release. This helps teams' patch faster and with more confidence to reduce vulnerabilities, streamline compliance, and keep systems optimized. Advanced Automation and Scripting ConnectWise RMM provides automation capabilities such as built-in automation to select intelligent alerts, AI-assisted script generation, and multi-solution workflow orchestration. These tools simplify routine maintenance tasks, enforce consistent standards, and enable faster response to common IT events. Teams can complete work up to 75% faster, reducing repetitive manual effort and creating more time for strategic projects. Scalability and Endpoint Management ConnectWise RMM is built to support a wide range of businesses, including large and complex environments, with the ability to manage more than 100,000 devices in a single tenant. By unifying monitoring, patching, automation, and scripting into one solution, IT professionals can deliver reliable service, reduce ticket volume, and improve overall IT performance. Multi-site visibility, flexible add-ons, and seamless integration with security, backup, and business management tools make it easy to adapt as environments grow without adding unnecessary complexity. ## ConnectWise RMM Pros & Cons **What users like:** - Users appreciate the **ease of use** of ConnectWise RMM, finding it helpful for monitoring and automation tasks. (26 reviews) - Users value the **seamless remote access** of ConnectWise RMM, enabling efficient support from any location with minimal lag. (12 reviews) - Users value **automation** in ConnectWise RMM, appreciating its convenience in managing tasks and enhancing security. (9 reviews) - Users value the **All-in-One Solution** of ConnectWise RMM for its simplicity and effective management capabilities. (8 reviews) - Users appreciate the **user-friendly interface** of ConnectWise RMM, enhancing visibility and efficiency in managing organizations. (8 reviews) - Easy Deployment (7 reviews) - Users value the **easy integrations** of ConnectWise RMM, enhancing their workflows and client support efficiency. (6 reviews) - Users value the **seamless integrations** of ConnectWise RMM, enhancing automation and customer support efficiency significantly. (6 reviews) - Customer Support (5 reviews) - Easy Implementation (5 reviews) **What users dislike:** - Users are frustrated with the **missing features** in ConnectWise RMM, hindering workflow and reporting efficiency. (7 reviews) - Users experience **poor customer support** , often facing delays and communication issues that hinder prompt issue resolution. (7 reviews) - Users find **feature issues** in ConnectWise RMM, leading to complexity and underutilization for smaller businesses. (5 reviews) - Users face significant **integration issues** with ConnectWise RMM, impacting functionality and causing connectivity problems. (5 reviews) - Users find ConnectWise RMM to be **expensive** due to charges per device and per technician, seeking more affordable options. (4 reviews) - Learning Curve (4 reviews) - Access Issues (3 reviews) - Dashboard Issues (3 reviews) - Users find the **setup process difficult** and experience clunkiness, making it less user-friendly overall. (3 reviews) - Users find the **UX improvement** needed in ConnectWise RMM, citing interface complexities and poor training resources. (3 reviews) ## ConnectWise RMM Discussions - [What is Continuum desktop agent?](https://www.g2.com/discussions/what-is-continuum-desktop-agent) - 1 comment - [View ConnectWise RMM pricing details and edition comparison](https://www.g2.com/products/connectwise-rmm/reviews?page=7§ion=pricing&secure%5Bexpires_at%5D=2026-07-27+00%3A38%3A37+-0500&secure%5Bsession_id%5D=81b12ac3-93d5-451d-95e4-fe84faa04144&secure%5Btoken%5D=72ebaf1047f54b049b845512f4086af8a3c9defbd7c23abc18ef98666f59847b&format=llm_user) ## ConnectWise RMM Integrations - [IT Glue](https://www.g2.com/products/it-glue/reviews) ## ConnectWise RMM Features **Administration** - Change Management - Asset Management - Reports & Analytics **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Scope** - Endpoint Inclusiveness - Multi-OS Support **Functionality** - Performance Monitoring - Alerting - Improvement Suggestions - Multi-Network Capability **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Generative AI** - AI Text Summarization **Monitoring - Network Monitoring** - 360-Degree Network Visibility - Automated Network Discovery - Real-Time Monitoring **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Analysis** - Threat Detection **Service Desk** - Help Desk - Incident Reports - Process Workflow **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking **Security** - Reporting and Alerts - Endpoint Protection - Remote Wiping **Management** - Performance Baseline - Data Visualization - Path Analysis **Maintenance** - Remote Reboot - Remote Printing **Analytics - Network Monitoring** - Predictive Performance Analytics - Packet & Flow Analysis **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Knowledge Management **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Management** - Device Enrollment - Device Configuration - Device Compliance - Usage Information - Data Separation **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security - Network Monitoring** - Encrypted Data Transmission - Zero Trust and Identity Management - Integrated Network Security **Security Management** - Incident Reports - Security Validation - Compliance **Security** - Endpoint Protection - Patch Management - Disaster Recovery - Service Management - Workflow Management **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Security** - Data Encryption - Compliance **Network Performance - Network Monitoring** - Dynamic Network Optimization - Automated Tasks Routing **Agentic AI - Unified Endpoint Management (UEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **AI Automation - Network Monitoring** - Machine Learning-Based Anomaly Detection - Self-Healing Networks - Predictive Network Maintenance **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance** - Reporting **Agentic AI - Network Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top ConnectWise RMM Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,768 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,211 reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) - 4.5/5.0 (782 reviews)