494 ConnectWise PSA Reviews
Overall Review Sentiment for ConnectWise PSA
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I like the versatility of this solution. It can handle things from asset management, to contracts, to knowledge base and time entry. Review collected by and hosted on G2.com.
They keep changing the UI! I get used to it looking one way and they then change it and I mean they do this like twice a year. Review collected by and hosted on G2.com.
The product is focused squarely on those in the IT Services sector. It's made by people in the industry so it fits our business perfectly. Review collected by and hosted on G2.com.
At times it can be a bit confusing as there are lots of options to configure. Definitely, need to have setup assistance included when purchasing. Review collected by and hosted on G2.com.
This is a fantastic RMM solution for our organization. Tickets, customers, sales, time and expenses. It does very well. It's also hosted. Review collected by and hosted on G2.com.
Missing documentation and Change Management features. Review collected by and hosted on G2.com.
There is not much to like the only thing I liked was the stopwatch feature on the mobile app but that stopped working. Review collected by and hosted on G2.com.
The interface is slow and clunky. It takes for ever to find what I'm looking for. Creating tickets takes longer than its worth. The mobile app is generally unusable. Review collected by and hosted on G2.com.
Its a very powerful tool with lots of customizations on views and reports. It's also widely used, so it can integrate with a number of other programs. Review collected by and hosted on G2.com.
The UX is terrible and doesnt have good flow. Still uses MySQL so it is very slow, though not as slow as CW Automate. Review collected by and hosted on G2.com.
Keeps tickets organized by company and very easy to manage. Loads of features including customizations and API integration. Review collected by and hosted on G2.com.
The search function needs to be greatly overhauled. Service ticket search itself is fine, but regular search for keywords needs work. Review collected by and hosted on G2.com.
The ease to communicate throughout our entire company within service tickets. I also like the marketing feature to send emails right from within ConnectWise contacts. Review collected by and hosted on G2.com.
For our business we would like to add more information per company. Also if you respond to a ticket it goes to other people in the ticket that may not need it. Lastly, permissions make it hard to do certain things with out asking someone to allow us to do anything. Review collected by and hosted on G2.com.
The database has endless integrations. Lots of user levels and permissions. Review collected by and hosted on G2.com.
That it takes forever to add little features and the lack there of. Has a very plan text look. Review collected by and hosted on G2.com.
This is by far my favorite software that we use. It rarely has issues. It takes minimal training and everyone has a central place for project documentation, management, order tracking, etc Review collected by and hosted on G2.com.
There's some glitches with its transfer from QuoteWerks (which we use for quoting and order processing) to ConnectWise. Review collected by and hosted on G2.com.
