494 ConnectWise PSA Reviews
Overall Review Sentiment for ConnectWise PSA
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The dashboard is very easy to see a high level overview of what the system is. Tickets are generated automatically for preconfigured alerts, and tickets will also self-heal when the problem goes away. Review collected by and hosted on G2.com.
I wish loading the dashboard was a little faster. Also, I wish there was a little better support for Linux. Review collected by and hosted on G2.com.
IT connects with other products such as connectwise Control (formerly known as labtech)
Great APi and works with multiple apps (mfa/ITGlue/Auvik/Authanvil etc)
Comes with built in pricing/quoting tool that can check your suppliers inventory Review collected by and hosted on G2.com.
Knowledge base online is out of date
Support tend to point you to KB's rather than remoting in and walking you through resolving the issue (understandable, not preferable) Review collected by and hosted on G2.com.
For a user who has not used ConnectWise, Ease of use and it's simplicity is great. Installation of desktop client is a lot less cumbersome vs. their competitors. Review collected by and hosted on G2.com.
Lack of customizations and restricting some of the security roles for members. Example : some features only have "all or none' in security access rights. So it's either I give full access or no access to a particular module or submodule within ConnectWise. Review collected by and hosted on G2.com.
I like being able to open multiple tabs and working on different things without losing my place. Review collected by and hosted on G2.com.
I am not fully familiar with the software to fully utilize it. Review collected by and hosted on G2.com.
All of the options that’s it has to offer like financials, invoices, ticketing, etc. Review collected by and hosted on G2.com.
How many steps you have to take to complete something. Review collected by and hosted on G2.com.
The end to end view throughout the customer lifecycle. The system drives a defined process managing a customer from prospect to sale to project and then allowing for easy ongoing support. Vast 3rd party integrations allow freedom of choice for RMM, Documentation, analytics, and asset management while still remaining the single plane of glass for your operation. Review collected by and hosted on G2.com.
Improved reporting and easier navigation would help the overall user experience. Review collected by and hosted on G2.com.
It allows for automated assignment of tickets based on how a ticket is categorized. It also enables you to set up automatic email notifications based on the status chosen in a ticket. Review collected by and hosted on G2.com.
GUI is crowded, but you get used to it after a while. You can be changing multiple fields in a ticket only to find out that you need to save the ticket before editing some other fields. To ensure Help Desk staff fill in everything on the ticket, it would be nice if there was a way to require certain fields to be filled in during the creation of the ticket, but Connectwise only allows you to create that requirement on custom fields. Also, I do not like that it does not allow for LDAP. Review collected by and hosted on G2.com.
ticket reconciliation, time management. we use this for all tickets and time management. our motto is if it didnt happen in connectwise, it didnt happen. Review collected by and hosted on G2.com.
i havent found anything i dont like as of yet. Review collected by and hosted on G2.com.
I like the ease of functionality. I like being able to use it on my desktop, phone, or outside the office if I need to. I love connectwise. Review collected by and hosted on G2.com.
Some of the formatting could be better but they offer you some customization Review collected by and hosted on G2.com.
