494 ConnectWise PSA Reviews
Overall Review Sentiment for ConnectWise PSA
Log in to view review sentiment.
The program is easy to use. Navigation is simple and clean. Review collected by and hosted on G2.com.
The system is massive and there are glitches however support is always helpful. Review collected by and hosted on G2.com.
Invoicing syncs well with Quickbooks. Previous to using CW I was manually entering each invoice into QB, which took a lot more time. CW connects me to the PMs, as well as QB so it's an easy one-stop. Review collected by and hosted on G2.com.
The software is incredibly expensive, and any additional help comes at an additional cost. This matters, because transitioning to ConnectWise is cumbersome and you will need all the help you can get. Review collected by and hosted on G2.com.
We switched from Autotask to Kaseya BLM (disaster) to CW. We really like CW, it's very powerful and comprehensive. Ticket management is very good. Inventory tracking and product ordering and RMAs are good. Entering time, products, notes is simple. Uptime is awesome, we haven't lost service once since we've had it. Review collected by and hosted on G2.com.
I would like more keyboard shortcuts for some of the more routine actions. It looks a little plain but aesthetics are really pointless if the program doesn't do what it needs to do. I prefer functionality over the app being pretty and CW is very functional and powerful. I would definitely like a better mobile app, though none of the ticketing systems I've ever used have had a decent mobile app. Review collected by and hosted on G2.com.
Being able to quickly and easily track all work is wonderful. I can assign a ticket to a group, change the status, and do any other number of tasks without much training. Review collected by and hosted on G2.com.
I only use the software and don't administer it but when I need to have something done it seems like a cumbersome process such as to get an automated email sent to the user when a ticket is closed. Review collected by and hosted on G2.com.
The ability to see thumbnails or the remote PC, the ability to hold on to credentials securely of a remote pc on a current session. Then there are more, this is one brilliantly designed software, Review collected by and hosted on G2.com.
This has gazillion options and its hard to find it when you need it. At least when you are new to it. I also wish it had a place to turn off certain features that I would never use. Review collected by and hosted on G2.com.
Connectwise basically helps people get connected to each other, ensuring that every person is at the same page. Review collected by and hosted on G2.com.
After the trial, it charges money, while there are many free softwares alike connectwise, that also keep people connnected. Review collected by and hosted on G2.com.
I really enjoyed the customization, features and tabs. You can also connect certain features to other links. I connect it to a calendar app to stay on track with my projects. Review collected by and hosted on G2.com.
Getting use to the User Interface is overall a bit tricky. You are going to have to set and hour or two aside just to get the hang of it. Review collected by and hosted on G2.com.
It provide good modules for the client relation , project management. Used to create tickets for the client and resolve them. Review collected by and hosted on G2.com.
The Graphic user interface of the software is not that great. Something it becomes quite confusing. Review collected by and hosted on G2.com.
