ConnectWise PSA
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ConnectWise PSA
By ConnectWise
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3.9 out of 5 stars
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ConnectWise PSA Reviews & Product Details - Page 23

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ConnectWise PSA Overview

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What is ConnectWise PSA?

Made for companies that sell, service, and support technology, ConnectWise PSA (formerly ConnectWise Manage) is the leading business management platform worldwide. Technology Solution Providers (TSPs) rely on ConnectWise PSA to achieve greater accountability, operational efficiency, and profitability. Leveraging the cloud, ConnectWise PSA facilitates business-process automation, help desk management and customer service, sales, marketing, project management, and business analytics that dramatically streamline a company's operations. ConnectWise PSA is the centralized hub that gives TSPs an end-to-end view and total control over their business. ConnectWise PSA also gives its users access to a powerful network of ideas, experts, and solutions. A veteran in the technology services industry, ConnectWise PSA has been the premier business management platform for technology companies for more than 15 years.

ConnectWise PSA Details
Product Website
Discussions
ConnectWise PSA Community
Languages Supported
English
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Product Description

Business Automation and ConnectWise PSA (formerly ConnectWise Manage)

Seller Details
Seller
ConnectWise
Company Website
Year Founded
1982
HQ Location
Tampa, FL
Twitter
@ConnectWise
15,123 Twitter followers
LinkedIn® Page
www.linkedin.com
3,049 employees on LinkedIn®
Phone
800-671-6898
Description

Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation. Our company is powered by our connections, our colleagues and our community. And, we accept all kinds. Game-changers,innovators, culture-lovers - and the humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Rick S.
RS
Overview Provided by:
Rick Salmon
Senior Digital Marketing Manager at ConnectWise

Recent ConnectWise PSA Reviews

Matt K.
MK
Matt K.Mid-Market (51-1000 emp.)
2.5 out of 5
"Antiquated and Common Software"
Product maturity in the MSP space is benchmark worthy.
Read more
Verified User
I
Verified UserSmall-Business (50 or fewer emp.)
3.5 out of 5
"The product does what it needs to do and integrates somewhat with some software."
Integration with third party software is easy to use depending on the software. We rely on this and use it all the time. It has many features that ...
Read more
Harry Q.
HQ
Harry Q.Small-Business (50 or fewer emp.)
5.0 out of 5
"Very good"
Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such a...
Read more
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ConnectWise PSA Media

ConnectWise PSA Demo - ConnectWise PSA Today Screen
Upon login, you are presented with pertinent information for the day - your scheduled activities, items pending your approval, reports you frequently access, custom links, and other useful ConnectWise resources.
ConnectWise PSA Demo - Service KPIs
An example of a built-in report to ConnectWise PSA - quickly gain insight into the tickets requiring action, as well as a ticket ticker to see what is going on on your service boards. There are many standard reports available within ConnectWise PSA, and our reporting and dashboarding tool BrightG...
ConnectWise PSA Demo - ConnectWise PSA End-User Portal Login Screen
Proudly route your end-users to your portal where they can easily log in and create tickets, review existing tickets, review projects, view and pay invoices, and manage their users.
ConnectWise PSA Demo - Service Ticket Screen
Service Tickets within ConnectWise PSA are customizable to display the information a tecnician needs to get the job done. Quickly access communication from the end-user, associated configuration records (even launching ConnectWise Automate or ScreenConnect to resolve issues), see assigned resourc...
ConnectWise PSA Demo - ConnectWise PSA Mobile App
Technicians on the go can utilize the ConnectWise PSA Mobile App to quickly see what is scheduled, log time, and stay billable without ever opening their laptops.
ConnectWise PSA Demo - Service Board View
Manage all your open tickets from the ConnectWise PSA Service Board screen. This screen gives quick insights to many tickets at once, and even offers the ability to make updates directly in line - saving you time and effort!
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494 ConnectWise PSA Reviews

3.9 out of 5
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494 ConnectWise PSA Reviews
3.9 out of 5
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3.9 out of 5
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ConnectWise PSA Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ConnectWise PSAQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Information Technology and Services
CI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

There was nothing about Connectwise that impressed me. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

A clumsy and inelegant solution to a problem. They keep adding more complexity to an already overly complicated product. Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

Look at Autotask first.... Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

I've used TigerPaw, Autotask, and ConnectWise over the years and there is nothing about ConnectWise that I would consider a benefit especially when compared to what Autotask can do. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Enterprise(> 1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

It is the most comprehensive system I have ever used to manage a variety of functions for any sales/service business. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

It can be a little confusing. There are a lot of ways to get to the same thing. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

I am solving problems via the ticketing portion, but am able to keep track of any information for a company and access it easily, making the process more stream lined. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

It's versatility and ability to be tailored for your business. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

There isn't much to not like. I cannot think of anything. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

We have been able to provide better customer service, better internal processes and new services for client because of our utilization of ConnectWise Manage. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Enterprise(> 1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

I like that it is fast and efficient. It gets the job done. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

The only thing I dislike about it is the price. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Managing employee work loads. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
CI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

I liked the fact that it was very customizable and you are able to even change the UI. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

The UI was not the best as I think there are too many options on screen at one time. Need to be more drop downs. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

We used it for ticket management and also automating Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

We are managed Service Providers and connectwise is a great software needed for our type of business. it has CRM, help desk, ticketing system, project management etc. It helps to keep all our client data in one place and access their info when needed and that helps the search much easier and it saves time. Fairly comprehensive and pretty simple to use. It helps to submit a service ticket and get the status of the ticket as well. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Nothing as of now, it was little confusing initially when I started using it, but once you get a hang of it, its pretty simple. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Its keeps you and team stay organized, time consuming, everything in one place. Review collected by and hosted on G2.com.

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Verified User in Business Supplies and Equipment
AB
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

Hosted on the cloud, great community support. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

separate software for Help-desk functions & Management functions. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Ticketing and Time Management Review collected by and hosted on G2.com.

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MD
Purchasing Agent
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

I like how organized Connectwise Manage is as well as the simplicity of the program. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

I dont like how unforgiving connectwise is when a mistake is made. Products are difficult to delete off of orders and tickets. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

We use Connectwise for our purchasing and service work for our technicians and cable crew Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

The all encompassing ability to work on every aspect of a ticket, from contact to configuration Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Sometimes it's difficult to locate the area that you need to get to Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

ConnectWise is a great product. There's a pretty steep learning curve, but worth the effort. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Ticket tracking, client management, complete configuration access Review collected by and hosted on G2.com.

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Verified User in Computer Networking
CC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

I like connectWise manage system. It’s very useful to connect with everything and very easy to learn. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

I don’t have anything to dislike it. ConnectWise manage sometimes take more time to manage. Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

It’s great Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Time management

Easy controls Review collected by and hosted on G2.com.

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