ConnectWise PSA
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ConnectWise PSA
By ConnectWise
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3.9 out of 5 stars
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ConnectWise PSA Reviews & Product Details - Page 22

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ConnectWise PSA Overview

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What is ConnectWise PSA?

Made for companies that sell, service, and support technology, ConnectWise PSA (formerly ConnectWise Manage) is the leading business management platform worldwide. Technology Solution Providers (TSPs) rely on ConnectWise PSA to achieve greater accountability, operational efficiency, and profitability. Leveraging the cloud, ConnectWise PSA facilitates business-process automation, help desk management and customer service, sales, marketing, project management, and business analytics that dramatically streamline a company's operations. ConnectWise PSA is the centralized hub that gives TSPs an end-to-end view and total control over their business. ConnectWise PSA also gives its users access to a powerful network of ideas, experts, and solutions. A veteran in the technology services industry, ConnectWise PSA has been the premier business management platform for technology companies for more than 15 years.

ConnectWise PSA Details
Product Website
Discussions
ConnectWise PSA Community
Languages Supported
English
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Product Description

Business Automation and ConnectWise PSA (formerly ConnectWise Manage)

Seller Details
Seller
ConnectWise
Company Website
Year Founded
1982
HQ Location
Tampa, FL
Twitter
@ConnectWise
15,123 Twitter followers
LinkedIn® Page
www.linkedin.com
3,049 employees on LinkedIn®
Phone
800-671-6898
Description

Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation. Our company is powered by our connections, our colleagues and our community. And, we accept all kinds. Game-changers,innovators, culture-lovers - and the humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Rick S.
RS
Overview Provided by:
Rick Salmon
Senior Digital Marketing Manager at ConnectWise

Recent ConnectWise PSA Reviews

Matt K.
MK
Matt K.Mid-Market (51-1000 emp.)
2.5 out of 5
"Antiquated and Common Software"
Product maturity in the MSP space is benchmark worthy.
Read more
Verified User
I
Verified UserSmall-Business (50 or fewer emp.)
3.5 out of 5
"The product does what it needs to do and integrates somewhat with some software."
Integration with third party software is easy to use depending on the software. We rely on this and use it all the time. It has many features that ...
Read more
Harry Q.
HQ
Harry Q.Small-Business (50 or fewer emp.)
5.0 out of 5
"Very good"
Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such a...
Read more
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ConnectWise PSA Media

ConnectWise PSA Demo - ConnectWise PSA Today Screen
Upon login, you are presented with pertinent information for the day - your scheduled activities, items pending your approval, reports you frequently access, custom links, and other useful ConnectWise resources.
ConnectWise PSA Demo - Service KPIs
An example of a built-in report to ConnectWise PSA - quickly gain insight into the tickets requiring action, as well as a ticket ticker to see what is going on on your service boards. There are many standard reports available within ConnectWise PSA, and our reporting and dashboarding tool BrightG...
ConnectWise PSA Demo - ConnectWise PSA End-User Portal Login Screen
Proudly route your end-users to your portal where they can easily log in and create tickets, review existing tickets, review projects, view and pay invoices, and manage their users.
ConnectWise PSA Demo - Service Ticket Screen
Service Tickets within ConnectWise PSA are customizable to display the information a tecnician needs to get the job done. Quickly access communication from the end-user, associated configuration records (even launching ConnectWise Automate or ScreenConnect to resolve issues), see assigned resourc...
ConnectWise PSA Demo - ConnectWise PSA Mobile App
Technicians on the go can utilize the ConnectWise PSA Mobile App to quickly see what is scheduled, log time, and stay billable without ever opening their laptops.
ConnectWise PSA Demo - Service Board View
Manage all your open tickets from the ConnectWise PSA Service Board screen. This screen gives quick insights to many tickets at once, and even offers the ability to make updates directly in line - saving you time and effort!
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494 ConnectWise PSA Reviews

3.9 out of 5
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494 ConnectWise PSA Reviews
3.9 out of 5
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3.9 out of 5
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ConnectWise PSA Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ConnectWise PSAQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Information Technology and Services
AI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

Easy to use/lots of options to keep my team efficient Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

The layout could be a little more modern Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

IT problems. It helps having one ticketing system that can speak to other clients system, allowing us to work from one single source Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

The way the projects work within the program Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

A few things don't make sense like you get 3 email notifications when you put in an entry and can't search a project ticket like you can a service ticket. Other than that I do like the program Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Anything to do with IT projects Review collected by and hosted on G2.com.

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Verified User in Civic & Social Organization
UC
Enterprise(> 1000 emp.)
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Review source: G2 invite
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What do you like best about ConnectWise PSA?

Remote control.

File sharing.

Custom user interface.

Role-based access. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

The minuses are simply not there.. !

and so will always Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

Can recommend Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Excellence in everything Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
CI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

The product helps to keep my tickets organized. I like the service desk that shows just the open tickets. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

It is very difficult to use, the company I work for likes the product. Its hard to find information, the scrolling is difficult Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

It keeps track of open tickets and shows me how long the tickets are open. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
CI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

I like having the mobile app. I like being able to access my passwords on the go, so I don't have to login to a laptop or desktop all the time to get into my passwords or schedule. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

There's not a whole lot to dislike. Sometimes the app doesnt' sync up with the server and it can miss some information which can cause a scheduling snafu. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Scheduling, password management, and project management. Review collected by and hosted on G2.com.

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Patrick V.
PV
Proactive Services Technician
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

Tons and tons of things you can edit and change to your liking and to for your business. Love how detailed you can get in categories! Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Not very pretty. It can be slow at times. Can't have it on-prem. Some things are very complicated to change. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

It does our full ticketing system Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

The easy search functions & layout of service board is extremely organized. Love audit trail as well. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Not able to exclude types of tickets (alerts) from searches. They are auto-generated tickets and sometimes clog the view when doing searches but over all I can work around this. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Organization of open tickets and regular follow up. Review collected by and hosted on G2.com.

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CK
Consultant
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

Work flow rules and auto creating tickets Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

The mobile application is not that good, it lacks important features Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Issue and ticket tracking Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about ConnectWise PSA?

ConnectWise is a great tool. It has hundreds of features available. You can tailor it to your individual business to suit your needs. It allows for permissions to keep private information safe. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

I dislike it has a finance tool, I run reports out of ConnectWise but I don't feel any financial importance should be available in a tool accessed by the entire company. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

We have been able to track our utilization of sales, organize projects, service, and managed services neatly and professionally. Review collected by and hosted on G2.com.

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Christopher W.
CW
Owner/Operator
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

Flexibility and speed of support when needed Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Lack of reliability and attention to detail on the iOS app Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Time tracking, reporting for hours spent on clients and detailed time entries to share with clients backing up the work that was performed. Review collected by and hosted on G2.com.

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