ConnectWise PSA Reviews & Product Details - Page 21

Being able to manage tickets created/needed Review collected by and hosted on G2.com.

Most of it. It’s slow and takes up a ton of space on my

Computer. Our workflows break all the time- the workarounds for integrations are not up to speed. Review collected by and hosted on G2.com.

Centralizing all information, automate business process, real-time visibility in operations, and provide better customer support. ConnectWise has a CRM, ticketing system, help desk, and tools for project management, billing, and procurement. Review collected by and hosted on G2.com.

There is nothing so far I have faced to dislike the product.This is one such cool Business management Software ever Review collected by and hosted on G2.com.

I like how we an use it with QuoteWerks as well as QuickBooks. I also like how you can drill down into many items on most screens. Review collected by and hosted on G2.com.

I wish the reporting was better or that you could customize it more. . When I've contacted support about this, they tell me if I learned report writer, then I could customize reports more. From my understanding, that is not an easy task. Review collected by and hosted on G2.com.

The ability to be able to bundle tickets together unlike other helpdesk software. Currently trialing Changegear/testing and that software is completely awful. ConnectWise is lightyears ahead as far as options. Review collected by and hosted on G2.com.

The software doesn't integrate with AD so it makes you enter each contact/new contact. Too easy to make duplications for users. Sometimes the interface whether it be the thickclient or the web interface, seems to lag and take forever to save your changes. Review collected by and hosted on G2.com.

What I like about connect wise is the ability to have referential knowledgebases linked to the type of incident. Also the ability to template problems by category that saves time researching questions. Review collected by and hosted on G2.com.

It's a lot of tabs to access different facets. Updating tickets takes time because you have to click update then update the ticket then save the ticket. Review collected by and hosted on G2.com.

I like the fact I can use a web version instead of the App, because it integrates better with the way I work. I get an email saying I have been assigned to a ticket, so I can then click the "View Ticket" button at the bottom of the email and it then opens that ticket in a new tab in my browser. Review collected by and hosted on G2.com.

I dislike a lot of things about ConnectWise : the windows desktop App's lack of proper window management, lack of "open in new tab" when using middle mouse button click, the fact it opens another window to edit text when I try to copy text from an older entry in a ticket.

I also dislike the ios mobile App a lot, it doesn't even feature a timer for punching IN/OUT times at customer's. I also don't like the fact I can't access config screens if they havn't been attached to the service ticket. Review collected by and hosted on G2.com.

I enjoy the feeling that I can come into the office open one program and see what I need to see to get my day started and have my workflow begin. Review collected by and hosted on G2.com.

There is one particular thing that I do dislike in that every time that I come into work if I locked my computer I will get an error on the software. Review collected by and hosted on G2.com.

I like the depth of the program. There are a lot of reports you can pull out that can be very useful Review collected by and hosted on G2.com.

It runs very slow and can be cumbersome to go from screen to screen Review collected by and hosted on G2.com.

I like that it’s a relatively easy ticketing solution to use. All the essential information one needs in working as a help desk technician is front and center Review collected by and hosted on G2.com.

Sometimes, their reporting tools can seem too complex when they shouldn’t. Review collected by and hosted on G2.com.

I like the fact that it has a knowledgebase to search past tickets so you see Review collected by and hosted on G2.com.

nothing,it works as designed and it is always adding new features as well as integrating with other tools Review collected by and hosted on G2.com.