---
title: ConnectWise Automate Reviews
meta_title: 'ConnectWise Automate Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 140 reviews by the users' company size, role or industry
  to find out how ConnectWise Automate works for a business like yours.
aggregate_rating:
  rating_value: 4.1
  review_count: 140
  scale: '5'
date_modified: '2026-07-23'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---

# ConnectWise Automate Reviews
**Vendor:** ConnectWise  
**Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm)  
**Average Rating:** 4.1/5.0  
**Total Reviews:** 140
## About ConnectWise Automate
ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting https://www.connectwise.com/software/automate or calling 877-522-8323.



## ConnectWise Automate Pros & Cons
**What users like:**

- Users value ConnectWise Automate for its **customizability and comprehensive features** , enhancing the remote management experience. (3 reviews)
- Users value the **convenient all-in-one solution** for asset management and inventory control in ConnectWise Automate. (2 reviews)
- Users value the **customization capabilities** of ConnectWise Automate, enhancing their management of numerous devices efficiently. (2 reviews)
- Users appreciate the **alert system** that keeps them informed about ticket SLAs and updates effectively. (1 reviews)
- Users value the **excellent customer support** of ConnectWise Automate, finding it easy to implement and useful daily. (1 reviews)
- Ease of Use (1 reviews)
- Easy Integrations (1 reviews)
- Easy Setup (1 reviews)
- Users appreciate the **monitoring capabilities** of ConnectWise Automate, keeping track of tickets and client site issues effectively. (1 reviews)
- Remote Control (1 reviews)

**What users dislike:**

- Users find that **initial setup takes too long** , and the product lacks ease of use and proper monitoring. (2 reviews)
- Users face a **dated UI and usability challenges** with ConnectWise Automate, impacting their overall experience and efficiency. (2 reviews)
- Users report that the **reinstallation of agents can be slow** , leading to frustration during setup and maintenance. (1 reviews)
- Users experience **intermittent connection issues** and occasional downtime, negatively impacting their overall productivity. (1 reviews)
- Users report **significant bugs** in ConnectWise Automate, including issues with breaking updates and device property absorption. (1 reviews)
- Inaccurate Information (1 reviews)
- Inadequate Updates (1 reviews)
- Login Issues (1 reviews)
- Software Bugs (1 reviews)


## ConnectWise Automate Discussions
  - [What is the best way to create a new user on a computer already in connectwise automate?](https://www.g2.com/discussions/what-is-the-best-way-to-create-a-new-user-on-a-computer-already-in-connectwise-automate) - 1 comment, 1 upvote

- [View ConnectWise Automate pricing details and edition comparison](https://www.g2.com/products/connectwise-automate/reviews?page=8&section=pricing&secure%5Bexpires_at%5D=2026-07-26+11%3A06%3A30+-0500&secure%5Bsession_id%5D=141125f1-1b60-4e79-9ea4-5f9803064e72&secure%5Btoken%5D=b1848d9f4e5802a5d83cbaaa303596db42ec98102ac3db0eb92cc3498a2c1ef0&format=llm_user)
## ConnectWise Automate Integrations
  - [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews)
  - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews)
  - [HaloPSA](https://www.g2.com/products/halopsa/reviews)
  - [Liongard](https://www.g2.com/products/liongard/reviews)
  - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews)
  - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews)
  - [Sophos Central](https://www.g2.com/products/sophos-central-2022-06-17/reviews)

## ConnectWise Automate Features
**Inventory Management - Remote Monitoring & Management (RMM)**
- Device Management
- Asset Management
- ITIL Policy Compliance

**Monitoring and Management**
- Remote Monitoring
- Asset Tracking
- Application Deployment
- Patch Management
- Asset Tracking

**IT Operations & Workflow - Remote Monitoring & Management (RMM)**
- Workflow Management

**Service Management**
- Remote Access
- Service Management (Issue Prioritization)
- Ticketing

**Agentic AI - Remote Monitoring & Management (RMM)**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

## Top ConnectWise Automate Alternatives
  - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,760 reviews)
  - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,210 reviews)
  - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) - 4.5/5.0 (782 reviews)