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Top 10 ConnectPath CX Alternatives & Competitors

By CloudHesive
(24)4.6 out of 5

If you are considering ConnectPath CX, you may also want to investigate similar alternatives or competitors to find the best solution. Contact Center Software is a widely used technology, and many people are seeking sophisticated, innovative software solutions with auto dialer, speech analytics, and session summary notes. Other important factors to consider when researching alternatives to ConnectPath CX include customer service and integration. The best overall ConnectPath CX alternative is Ozonetel CloudAgent. Other similar apps like ConnectPath CX are Talkdesk, CloudTalk, Genesys Cloud CX, and NICE CXone Mpower. ConnectPath CX alternatives can be found in Contact Center Software but may also be in Help Desk Software or Social Customer Service Software.

Best Paid & Free Alternatives to ConnectPath CX

  • Ozonetel CloudAgent
  • Talkdesk
  • CloudTalk
Show More

Top 10 Alternatives to ConnectPath CX Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how ConnectPath CX stacks up to the competition, check reviews from current & previous users in industries like Consumer Services, Information Technology and Services, and Telecommunications, and find the best product for your business.
    #1

  1. Ozonetel CloudAgent

    By Ozonetel
    (579)4.6 out of 5

    2. Ozonetel CloudAgent is designed to enable users to deliver the service their customers demand.

    Categories in common with ConnectPath CX:

    Reviewers say compared to ConnectPath CX, Ozonetel CloudAgent is:

    Slower to reach roi
    Easier to set up
    Better at support
    See all Ozonetel CloudAgent reviews
    #2

  2. Talkdesk

    By Talkdesk
    (2,408)4.4 out of 5
    Optimized for quick response

    3. Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.

    Categories in common with ConnectPath CX:
    Get a quote

    Reviewers say compared to ConnectPath CX, Talkdesk is:

    Slower to reach roi
    Easier to set up
    Better at meeting requirements
    See all Talkdesk reviews
    #3

  3. CloudTalk

    By CloudTalk
    (1,247)4.3 out of 5
    Optimized for quick response

    4. CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.

    Categories in common with ConnectPath CX:

    Reviewers say compared to ConnectPath CX, CloudTalk is:

    Slower to reach roi
    Easier to set up
    Better at support
    See all CloudTalk reviews
    #4

  4. Genesys Cloud CX

    By Genesys
    (1,396)4.3 out of 5
    Optimized for quick response

    5. The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

    Categories in common with ConnectPath CX:
    Get a quote

    Reviewers say compared to ConnectPath CX, Genesys Cloud CX is:

    Slower to reach roi
    Easier to set up
    See all Genesys Cloud CX reviews
    #5

  5. NICE CXone Mpower

    By NICE
    (1,635)4.3 out of 5
    Optimized for quick response

    6. NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates workflows, agents, and knowledge across every CX touchpoint. Connect front- and back-office workflows. Optimize enterprise-wide knowledge. Increase productivity with AI agents and augmented human agents. Unlike traditional CCaaS and inflexible point-solutions, CXone Mpower provides the most comprehensive applications portfolio, an open framework for integration, and Enlighten—CX-specific AI trained on the industry’s largest labeled and validated CX dataset — for organizations to design, build and operate every element of customer service.

    Categories in common with ConnectPath CX:

    Reviewers say compared to ConnectPath CX, NICE CXone Mpower is:

    Slower to reach roi
    Better at meeting requirements
    See all NICE CXone Mpower reviews
    #6

  6. Sprinklr Service

    By Sprinklr
    (497)4.3 out of 5
    Optimized for quick response

    7. Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.

    Categories in common with ConnectPath CX:

    Reviewers say compared to ConnectPath CX, Sprinklr Service is:

    Slower to reach roi
    Better at meeting requirements
    Easier to set up
    See all Sprinklr Service reviews
    #7

  7. Dixa

    By Dixa
    (388)4.2 out of 5
    Optimized for quick response

    8. Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

    Categories in common with ConnectPath CX:
    Get a quote

    Reviewers say compared to ConnectPath CX, Dixa is:

    Slower to reach roi
    Easier to set up
    Better at support
    See all Dixa reviews
    #8

  8. Salesforce Service Cloud

    By Salesforce
    (5,607)4.4 out of 5
    Optimized for quick response

    9. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with ConnectPath CX:

    Reviewers say compared to ConnectPath CX, Salesforce Service Cloud is:

    Slower to reach roi
    See all Salesforce Service Cloud reviews
    #9

  9. JustCall

    By Saas Labs
    (2,084)4.3 out of 5
    Optimized for quick response

    10. JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries

    Categories in common with ConnectPath CX:

    Reviewers say compared to ConnectPath CX, JustCall is:

    Slower to reach roi
    Easier to set up
    See all JustCall reviews
    #10

  10. Gladly

    By Gladly
    (984)4.7 out of 5
    Optimized for quick response

    11. Gladly is a customer service software.

    Categories in common with ConnectPath CX:
    Get a quote

    Reviewers say compared to ConnectPath CX, Gladly is:

    Slower to reach roi
    Easier to set up
    Better at support
    See all Gladly reviews

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