
What I like the most is that myLIMS helps us a lot with traceability and better organizing the workflows in the laboratory. It is an easy-to-use tool, which makes the team adapt quickly. I also highlight that the Confience team has been approachable and professional in their support. Review collected by and hosted on G2.com.
What I like least is that the support attention tends to be very bureaucratic. We know that there are more specialized teams that have the ability to resolve certain issues more quickly and effectively, but we are not always allowed to access them directly. This creates a sense of unnecessary barrier, when many times what we need is just a clear guide or specific guidance. Having a more open and direct disposition would be a very positive reflection and would greatly improve the experience for us as customers. Review collected by and hosted on G2.com.
Thank you for taking the time to share your experience! We’re so glad to hear that myLIMS has become an operational ally for your lab — helping with traceability, workflow organization, and clearer communication across teams. It’s also wonderful to know our platform has been easy for your team to adopt.
We hear your feedback on support, and we take it seriously. Our goal is always to resolve issues as quickly and clearly as possible, and we’re working on ways to streamline the path to specialized help when you need it. Your comments highlight exactly where we can improve, and we appreciate you pointing it out.
We’re grateful to have you as part of the Confience community and look forward to continuing to support your lab’s success.