# Confience Reviews **Vendor:** Confience **Category:** [LIMS Software](https://www.g2.com/categories/lims) **Average Rating:** 4.2/5.0 **Total Reviews:** 21 ## About Confience Labs spend too much time on manual work, chasing data across disconnected systems, and scrambling to prove compliance when it counts. myLIMS by Confience was built to change that. myLIMS helps quality-driven labs eliminate manual and tedious work so their lab operates with the speed and precision they require. From sample tracking to reporting, automated workflows replace the routines that slow teams down and introduce error. It also helps labs connect their systems and processes to deliver consistent results with complete confidence. Whether you operate across multiple instruments, sites, or clients, myLIMS brings it all together in one platform that teams actually adopt and use. And when audits, decisions, or expansion come, labs are ready. myLIMS lets you gain complete traceability with access to trustworthy data at any moment, without last-minute preparation. What makes myLIMS different is how it delivers all of this. It is intuitive to configure, practical to maintain, and built to scale as your lab evolves, so you are not dependent on IT for every change. It comes at one transparent, predictable price, with no surprise costs as you grow. And it keeps getting better because it is a platform that evolves with you, guided by teams who understand your science. Trusted by labs in food and beverage, water and environmental, manufacturing, and contract testing. ISO 17025 and 21 CFR Part 11 compliant. The target audience for myLIMS includes laboratory managers, quality assurance professionals, and technicians who require a robust system to handle the complexities of laboratory data management. By addressing the specific needs of these users, myLIMS facilitates improved operational efficiency and productivity. Laboratories can leverage this system to optimize their processes, from sample collection and tracking to analysis and reporting, ensuring that they meet regulatory requirements while delivering high-quality results. Key features of myLIMS include intuitive dashboards that provide real-time insights into laboratory operations, enabling users to monitor performance metrics and make informed decisions. The software also offers seamless integrations with existing laboratory instruments and systems, allowing for a cohesive workflow that minimizes manual data entry and reduces the risk of errors. Additionally, myLIMS includes powerful reporting tools that enable laboratories to generate comprehensive reports effortlessly, supporting data analysis and compliance documentation. One of the standout benefits of myLIMS is its ability to drive continuous improvement within laboratory environments. By automating routine tasks and providing a centralized platform for data management, laboratories can focus on enhancing their analytical capabilities and improving turnaround times. This not only leads to faster results but also fosters a culture of quality and accountability, which is essential in today’s competitive landscape. Overall, myLIMS serves as a vital tool for laboratories seeking to enhance their operational efficiency, ensure data integrity, and maintain compliance with industry standards. ## Confience Reviews ### 1. We stopped emailing spreadsheets back and forth **Rating:** 4.0/5.0 stars **Reviewed by:** Jeramiah C. | SEO Specialist, Design, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Confience?** AI generated meeting notes are a lifesaver for everyone. We no longer need to take notes while trying to talk. It can capture action items, decisions, and even followup items, so that I can listen without typing. It's surprisingly accurate, even when accented or with background noise, which is great for our global team. Plus, I really enjoy the built-in task assignments **What do you dislike about Confience?** The mobile application consumes a lot of battery life - if I don't turn off my phone between meetings, it will be dead by lunch. Sometimes, the AI incorrectly identifies the speaker for group calls, particularly when a participant's voice is low, which means I have to go through and edit the transcripts manually. **What problems is Confience solving and how is that benefiting you?** There was always post meeting chaos: three people would send different recaps, tasks would fall through the cracks, and we used to spend hours trying to figure out what was said. Now, you are all working from the same source of truth – no more: I thought you were handling that- moments. ### 2. Confience Helped To Revolutionized Our Lab Management **Rating:** 4.5/5.0 stars **Reviewed by:** Danial I. | Human Resource Assistant 2, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2026 **What do you like best about Confience?** I really happy with the automated sample barcode generation and native laboratory instrument integration with Confience. It's been a major game changer for our day-to-day operations. When a sample is registered, the system creates unique checking IDs and bucket labels. As the sample moves through our testing hardware, the analysis data flows automatically into the cloud interface. This setup has made my life incredibly easy by removing the tedious and hands-on data entry that used to slow down our testing turnaround times. Additionally, configuring the platform to fit our specific laboratory workflow and testing protocol was surprisingly smooth because the system is highly configurable out of the box. We didn't have to wait for our internal IT team to write custom code. The setup allowed us to easily map out our routine sampling schedule and establish our compliance reporting layout within the first few weeks of implementation. **What do you dislike about Confience?** The client portal and mobile layout feel outdated and rigid. While the core laboratory dashboard works well for our internal technician, the interface our external clients use to check their sample test status and full historical PDF reports looks like a big client key and is not well optimized for smartphones. They really need to update their client portal with a cleaner, more responsive design so customers can easily track their data on the go. **What problems is Confience solving and how is that benefiting you?** Confience has replaced manual data entry with direct instrument data pulling, eliminating transcription errors and keeping us audit-ready. It's ended our struggles with paper logbooks and manual transcription, making our laboratory workflows seamless. **Official Response from Rossy Hernandez:** > Thank you for sharing such detailed feedback about your experience with Confience. We're thrilled to hear that automated barcode generation, instrument integration, and workflow configurability have had such a meaningful impact on your laboratory operations. Helping laboratories eliminate manual data entry, reduce transcription errors, and streamline sample management is exactly what we aim to achieve. It's especially rewarding to know that your team was able to quickly configure the system to support your testing protocols, sampling schedules, and compliance requirements without extensive custom development. We're also pleased that direct instrument data capture and automated workflows have helped improve turnaround times, maintain audit readiness, and replace the challenges associated with paper logbooks and manual recordkeeping. These outcomes are at the heart of what Confience is designed to deliver. Thank you as well for your thoughtful feedback regarding the client portal and mobile experience. We understand that today's laboratory customers expect the same level of usability and accessibility from client facing tools as they do from internal systems. Your comments about responsiveness, mobile optimization, and modernizing the client experience are valuable and help inform our ongoing product improvements. We appreciate your partnership and are grateful for the opportunity to support your laboratory's digital transformation. Hearing how Confience has helped simplify operations and improve efficiency for your team is incredibly rewarding. ### 3. Lab data used to disappear into spreadsheets, Not Anymore **Rating:** 4.5/5.0 stars **Reviewed by:** Jorge M. | Senior security analyst, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Confience?** I like the backward-based sample check feature in Confience, which has made a significant day-to-day difference for our team. Every sample gets a unique barcode at intake, and from that point forward, every movement and test result is automatically tied to the sample. This automated process eliminates the manual matching of samples to paperwork, which used to cause more mix-ups than we'd like to admit. Now, the system provides clear status updates on where every sample is and what's still pending before it can be reported, offering more accurate and efficient sample management. **What do you dislike about Confience?** Some improvement that I want to see is the system slowed down noticeably when we run large batch queries across several months of data. For day-to-day work, it is fine. But when we are pulling together quarterly summaries or preparing for client review, it takes a longer period than they should be. **What problems is Confience solving and how is that benefiting you?** I use Confience to manage lab samples from intake to reporting, replacing paper forms. It solves turnaround time issues by automatically timestamping stages, enhancing client communication and identifying delays. **Official Response from Rossy Hernandez:** > Thank you for taking the time to share your feedback about Confience. We're thrilled to hear that barcode driven sample tracking has had such a positive impact on your team's daily operations. Knowing exactly where every sample is, what work has been completed, and what remains outstanding is essential for maintaining efficiency and accuracy. It's especially rewarding to hear that automating sample tracking has helped eliminate manual processes, reduce the risk of mix ups, and provide greater visibility throughout the entire sample lifecycle. We're also pleased that automated timestamping and workflow tracking are helping your team improve turnaround times, communicate more effectively with clients, and quickly identify potential bottlenecks before they impact reporting. These are exactly the kinds of operational improvements we strive to help laboratories achieve. Thank you as well for your feedback regarding performance when working with large data sets and historical queries. We understand how important timely access to information is, particularly during quarterly reviews, client audits, and reporting activities. Feedback like yours helps guide our ongoing efforts to optimize performance and ensure the system scales effectively alongside our customers' growing data needs. We appreciate your partnership and your trust in Confience. It's rewarding to know we're helping your team replace paper based processes with a more efficient, traceable, and reliable approach to sample management. ### 4. Finally get the Lab off paper, never looking back again **Rating:** 4.5/5.0 stars **Reviewed by:** Ishak Y. | Local Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Confience?** I enjoy how simple the built-in audit trail in Confience. It has changed how we handle inspections. Every action in the system is logged with a timestamp and username, so when an inspector asks for documentation of who handled a sample and when, we can pull it up in seconds. Before using Confience, we were piecing the information together from paper logs and emails, which was often incomplete. **What do you dislike about Confience?** What I don't like is the reporting module covers the basics well, but building a custom report layout for specific client deliverable format is more involved than it should be. Some of our clients have their own required report templates, and matching those exactly inside Confience means going back and forth with their support team, rather than something we can do independently. More flexibility in the report reader without needing support involvement would save time. **What problems is Confience solving and how is that benefiting you?** I use Confience MyLIMS to digitize our lab operations, reducing manual data entry errors and freeing up time. Its integration with our instruments automates data reporting, making audit prep easier and faster. **Official Response from Rossy Hernandez:** > Thank you for sharing your experience with Confience. We're delighted to hear that the audit trail functionality has transformed the way your team prepares for inspections and responds to auditor requests. Complete traceability is a critical part of laboratory operations, and it's rewarding to know that having instant access to timestamps, user activity, and sample history has replaced the challenges of tracking information across paper records and emails. We're also pleased that instrument integration and automated data capture are helping reduce manual entry, improve accuracy, and free up valuable time for your team. These are exactly the kinds of efficiencies we strive to deliver so laboratories can focus more on their work and less on administrative tasks. Thank you as well for your feedback regarding report customization. We understand that many laboratories must meet unique client reporting requirements, and flexibility is an important part of that process. Your comments help us better understand where we can continue improving the reporting experience and provide greater independence when creating and managing custom report formats. We appreciate your partnership and your trust in Confience. It's a privilege to support laboratories in building more efficient, compliant, and data driven operations. ### 5. Confidence Alerts and Digital Mapping Make Inventory Planning Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Parija R. | CFO, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Confience?** I like most how confidence alertes you when one of your consumables goes below the threshold you set. This will give you an opportunity to plan ahead to reorder. I also like that you can digitaly map out each location for storing and freezing supplies rather than using paper. Honestly even though I am late for the bus, I think that confidence has helped us by allowing you to link your inventory with your experiment note. **What do you dislike about Confience?** I hate logging into confidence. I personally find the constant 2-step authentification process frustrating as well as being in lab gloved hands and having to go back to my desk to get my phone to log in. I also experience some lag when trying to upload files or copy several cells at one time in the tables of confidence. **What problems is Confience solving and how is that benefiting you?** Confidence is helping us move away from using paper notebooks and excel files all over the place. Confidence is fixing the lost data issue and the many hours spent searching through freezers looking for reagents because everyone can now search and locate reagent and supplies. Confidence is giving our entire team access to view our protocols and results without having to read through someone's poor handwriting. **Official Response from Rossy Hernandez:** > Thank you for sharing your experience and for taking the time to leave such thoughtful feedback. We're thrilled to hear that features like inventory alerts, digital storage mapping, and linking inventory directly to experimental records are helping your team work more efficiently. It's especially meaningful to know that Confience is helping replace paper notebooks and scattered spreadsheets with a centralized system that makes data, supplies, protocols, and results easier to find and share across your organization. We also appreciate your candid feedback regarding the login experience and system performance. We understand how important speed and convenience are in a busy laboratory environment, particularly when working at the bench. Feedback about multi factor authentication, file uploads, and bulk data entry helps us identify opportunities to improve the overall user experience while maintaining the security and reliability our customers depend on. Thank you for partnering with Confience. We're proud to support your transition to a more connected, efficient, and collaborative laboratory, and we look forward to continuing to improve the platform based on feedback like yours. ### 6. User-Friendly Data Management Tool That Streamlines Lab Workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Yucel C. | Senior Executive Quality Assurance, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2026 **What do you like best about Confience?** I really like their data management tool; its functions are easy to understand and straightforward to use. The software feels designed with the end user in mind, and the workflow is smooth from start to finish. Overall, it’s an effective tool for any lab, making day-to-day management simpler through its applications. **What do you dislike about Confience?** They need more updates to the instrument information, and the user interface could be improved. It sometimes takes a while to restart, and the analysis sections should be more detailed. **What problems is Confience solving and how is that benefiting you?** We’ve reduced response times by streamlining our process, and we can now access any information easily. The software optimizes our procedures and has significantly simplified data digitization. It also makes it possible for us to monitor multiple tasks at the same time, which helps us stay on top of everything. **Official Response from Rossy Hernandez:** > Thank you for sharing your feedback and for choosing Confience. We're delighted to hear that our data management capabilities, intuitive workflows, and user focused design have helped simplify your daily operations. It's especially rewarding to know that Confience has helped streamline processes, improve access to information, accelerate response times, and support the digitization of your laboratory data. We also appreciate your thoughtful suggestions regarding instrument information, user interface enhancements, system performance, and more detailed analysis capabilities. Feedback like yours plays an important role in shaping our product roadmap, and our team is continually working to enhance the user experience and expand functionality to better meet the evolving needs of modern laboratories. Thank you for your partnership and for trusting Confience to support your lab's success. We look forward to continuing to help your team work more efficiently and with greater confidence. ### 7. Flexible and Efficient, Needs Better Vendor Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2026 **What do you like best about Confience?** I like the flexibility of Confience, as it allows us to configure the application to fit new needs without needing upgrades or expensive programming changes. I also appreciate the open back-end data structure. The on-premise installs enable us to deeply integrate the system into our ERP ecosystem. We've been able to interface directly with JD Edwards and SAP for data sharing and create Certificates of Analysis through the ERP shipping processes. We also created views for Minitab and other statistical software, which interface with instruments to eliminate manual data entry and share data with control systems. **What do you dislike about Confience?** Mostly communication and responsiveness from the vendor. They are going through a transition with new leadership but they need to remain focused on delivering software and responding to customer needs on a predefined timetable. **What problems is Confience solving and how is that benefiting you?** Confience makes our laboratories more efficient by allowing data collection, interfacing instruments, and understanding workload and turnaround time. It's also auditable, providing customer confidence. **Official Response from Rossy Hernandez:** > Thank you for sharing your experience and for your thoughtful feedback. We're pleased to hear that Confience's flexibility and open architecture have enabled your team to adapt the system to evolving business needs without costly custom development or disruptive upgrades. It's especially rewarding to learn how you've leveraged integrations with ERP platforms, laboratory instruments, and statistical tools to automate data flow, eliminate manual entry, and create a more connected laboratory ecosystem. We're also glad that Confience is helping your organization improve laboratory efficiency, gain visibility into workload and turnaround times, and maintain the traceability and auditability needed to build confidence with customers and stakeholders. We appreciate your candid feedback regarding communication and responsiveness. Strong partnerships require clear communication, predictable delivery, and accountability, and we recognize the importance of meeting those expectations. Feedback like yours is invaluable as we continue to strengthen how we engage with customers and deliver on our commitments. Thank you for your partnership and for the innovative ways you've extended the value of the platform. We look forward to continuing to support your team as your laboratory operations evolve and grow. ### 8. Simple and Reliable, but Some Features Aren’t Intuitive **Rating:** 3.5/5.0 stars **Reviewed by:** Scott G. | IT Field Service Tech, Research, Enterprise (> 1000 emp.) **Reviewed Date:** June 01, 2026 **What do you like best about Confience?** Simplicity has what you need and is reliable when you need it. Very straightforward. Also appreciate responsiveness from the company and they're willingness to help. **What do you dislike about Confience?** Could be more intuitive on how to use the many features and implement them into workflow. **What problems is Confience solving and how is that benefiting you?** Much more efficient than paper-based system we had before. Having data centralized has saved countless hours of time. Reporting is now standardized which helps keep things consistent and compliant. **Official Response from Rossy Hernandez:** > Thank you for taking the time to share your experience with Confience. We're pleased to hear that our reliability, straightforward approach, and responsive support team have made a positive impact on your laboratory operations. It's especially rewarding to know that moving from a paper based system to a centralized digital platform has helped save time, improve consistency, and support compliance. We also appreciate your feedback regarding usability and workflow implementation. Making powerful features easier to discover and adopt is an area we're continuously working to improve through product enhancements, training resources, and customer guidance. Feedback like yours helps us prioritize those efforts. Thank you for being a valued customer and for trusting Confience to support your lab's success. ### 9. Great to Work With When Issues Arise **Rating:** 4.5/5.0 stars **Reviewed by:** Paula D. | Laboratory Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2026 **What do you like best about Confience?** The most helpful thing about Confience is that they are great to work with when there is an issue. **What do you dislike about Confience?** The least helpful thing about Confience is that sometimes their technicians that are there to answer your questions can be rude. **What problems is Confience solving and how is that benefiting you?** Confience has helped us several times with reporting issues on our end as well as some deep down table issues. **Official Response from Rossy Hernandez:** > Thank you for taking the time to share your feedback. We're glad to hear that our team has been able to help resolve reporting challenges and complex database issues when they arise. Providing responsive, knowledgeable support is an important part of our commitment to our customers, and we're pleased that you've found value in working with us to address those situations. We also sincerely appreciate your candid feedback regarding your interactions with some members of our support team. Delivering not only effective solutions but also a professional and respectful customer experience is extremely important to us. Your comments are valuable and help us identify opportunities to improve how we communicate and support our customers. Thank you for your partnership and for trusting Confience to support your laboratory operations. We appreciate both your recognition and your honest feedback as we continue working to provide the best possible experience for our customers. ### 10. Above-and-Beyond Support, Though Customization Costs Can Come Up **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2026 **What do you like best about Confience?** Confience is always willing to go above and beyond when helping with technical issues. **What do you dislike about Confience?** The only negative comment I could give would be that when I've had issues with Sample Master, they could only help up to a certain point and then would bring up customization charges when the issue could not be figured out. **What problems is Confience solving and how is that benefiting you?** We’ve run into multiple issues with Sample Master, and Confience went above and beyond to help us resolve them. **Official Response from Rossy Hernandez:** > Thank you for taking the time to share your feedback. We're especially grateful for your recognition of our support team. Going above and beyond for our customers is something we take great pride in, and it's rewarding to hear that our team was able to help you navigate and resolve the challenges you encountered with Sample Master. We also appreciate your candid feedback regarding customization charges. We understand that it can be frustrating when a solution requires work beyond standard product functionality. Your comments highlight the importance of clear communication around support, configuration, and customization options, and we value that perspective as we continue to improve the customer experience. At Confience, our goal is to be a trusted partner to our customers, helping them overcome challenges and get the most value from their laboratory software. Thank you for your partnership and for giving us the opportunity to support your team. We look forward to continuing to work together. ### 11. Review **Rating:** 3.5/5.0 stars **Reviewed by:** Fabián S. | Supervisor de Laboratorio, Farming, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2025 **Official Response from Rossy Hernandez:** > Thank you for sharing your detailed experience with myLIMS. We’re glad to hear that the system’s ability to handle large volumes of samples, organize analyses with filters, and capture extensive data has been useful for your lab. We’re also pleased to know that our implementation team provided valuable support during the process. We take your feedback on post-sales support, language consistency, performance, and mobile functionality very seriously. These are important areas where we are actively working to improve. In particular, enhancing the client portal and mobile experience are key priorities for us, as we know how critical they are for your lab’s image and for delivering results quickly to customers. At Confience, we’re committed to continuous innovation to make myLIMS faster, more intuitive, and more adaptable to your needs. Your input helps us prioritize these improvements, and we truly appreciate you sharing it with us. ### 12. Confience - myLIMS. An Operational Ally **Rating:** 4.0/5.0 stars **Reviewed by:** Andrea R. | Asesor Técnico, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Confience?** What I like the most is that myLIMS helps us a lot with traceability and better organizing the workflows in the laboratory. It is an easy-to-use tool, which makes the team adapt quickly. I also highlight that the Confience team has been approachable and professional in their support. **What do you dislike about Confience?** What I like least is that the support attention tends to be very bureaucratic. We know that there are more specialized teams that have the ability to resolve certain issues more quickly and effectively, but we are not always allowed to access them directly. This creates a sense of unnecessary barrier, when many times what we need is just a clear guide or specific guidance. Having a more open and direct disposition would be a very positive reflection and would greatly improve the experience for us as customers. **What problems is Confience solving and how is that benefiting you?** myLIMS has allowed us to centralize information in a single system, improve communication between areas, and have clearer and more timely reports. This greatly facilitates daily work and internal coordination. **Official Response from Rossy Hernandez:** > Thank you for taking the time to share your experience! We’re so glad to hear that myLIMS has become an operational ally for your lab — helping with traceability, workflow organization, and clearer communication across teams. It’s also wonderful to know our platform has been easy for your team to adopt. We hear your feedback on support, and we take it seriously. Our goal is always to resolve issues as quickly and clearly as possible, and we’re working on ways to streamline the path to specialized help when you need it. Your comments highlight exactly where we can improve, and we appreciate you pointing it out. We’re grateful to have you as part of the Confience community and look forward to continuing to support your lab’s success. ### 13. About the use of MyLIMS **Rating:** 5.0/5.0 stars **Reviewed by:** Bruna O. | Analista de qualidade, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Confience?** Implementing Confience's MyLIMS in our laboratory was a game changer. The system brought agility, organization, and traceability to all our analytical processes. From sample receipt to report issuance, we were able to automate tasks that were previously done manually, reducing errors and optimizing the team's time. Without a doubt, MyLIMS significantly improved the management of our laboratory, both in efficiency and in compliance with the ISO/IEC 17025 standard. **What do you dislike about Confience?** The interface is intuitive and the customization of the system according to the needs of our workflow was a great differentiator. I recommend it to any laboratory looking to improve in control and quality. **What problems is Confience solving and how is that benefiting you?** Before the implementation, we faced several challenges, such as manual sample control, with a high risk of errors and rework. Difficulty in tracking information about analyses, deadlines, and responsible parties, and lack of integration between sectors, which caused bottlenecks and delays. With MyLIMS, we were able to solve these problems efficiently. The main benefits we experienced include: Total traceability of samples at all stages of the process and automation of workflows, reducing manual tasks and operational time. **Official Response from Rossy Hernandez:** > Thank you for such a thoughtful review! We’re thrilled to hear that implementing myLIMS has been a game changer for your lab — bringing agility, organization, and full traceability to your processes while supporting ISO/IEC 17025 compliance. It’s especially rewarding to know that automation has reduced errors and saved your team valuable time. We also appreciate your recommendation and your recognition of the system’s intuitive interface and customization. Hearing that myLIMS has helped you overcome challenges like manual control, tracking difficulties, and bottlenecks motivates us to keep improving. At Confience, we’re committed to continuously innovating so that myLIMS evolves alongside your lab’s needs — expanding automation, integration, and intelligence to keep driving efficiency and reliability. We’re grateful for your trust in Confience and proud to partner with you in building a more efficient, future-ready laboratory. ### 14. A complete software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Farming | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Confience?** Its ease of use. It is software that is very comprehensive in terms of the functions that can be performed with it. It is practically possible to integrate everything related to a laboratory, from entering sample data to incorporating inventories of products to be used. The function of integrating email makes it even a software to do it all. **What do you dislike about Confience?** That in the filling of data from a spreadsheet, it is not possible to copy and paste massively. It makes it tedious when there are analyses where they cannot be exported from the device to the software automatically and this step has to be done one by one or manually. It would be better if a function could be managed for the use of data massively and not one by one. It would also be good if each user could manage their menu to their liking without changing the configuration of another user, so this could be more customizable and save time for each user according to their needs. **What problems is Confience solving and how is that benefiting you?** The small number of users available per license. **Official Response from Rossy Hernandez:** > Thank you for sharing your detailed feedback! We’re thrilled to hear that you find myLIMS comprehensive and easy to use — especially that the platform helps you manage everything from sample data to inventories and even email integration. We also appreciate your constructive suggestions. Bulk data entry and user-level customization are areas we know can add real value, and I’ve shared your comments with our product team so they can factor them into upcoming enhancements. Your input helps us continue improving Confience so it saves you time and adapts to your workflows. Thanks again for being part of the Confience community! ### 15. Exceptional Partnership and Ease of Use **Rating:** 5.0/5.0 stars **Reviewed by:** César A. | Gerente de laboratório **Reviewed Date:** August 20, 2025 **What do you like best about Confience?** I appreciate the user-friendly interface of MyLims, which makes the software easy to use and learn. The ability to control all laboratory data, from chemical analyses to inventory, is essential for maintaining organization. Additionally, the exceptional partnership and support I receive from Confiança are valuable, especially in difficult times, ensuring that the focus is on problem-solving. The software also complies with ISO 17025 standards, which is crucial for laboratory operations. **What do you dislike about Confience?** I would focus on developing an app that could be used on a mobile phone. This is extremely useful and, for me, it is essential to have this functionality. Furthermore, I think some services could be offered at no cost to the customer. **What problems is Confience solving and how is that benefiting you?** The Mylims of Trust is an easy-to-use tool that facilitates the control of laboratory data and complies with the 17025 standards, providing practicality in operation and ensuring reliability in customized solutions during difficult times. **Official Response from Rossy Hernandez:** > Thank you for your thoughtful review! We’re delighted to hear that myLIMS is helping you maintain full control of your laboratory data while supporting compliance with ISO 17025 — and even more so that you value the partnership and support our team provides. Ensuring labs can stay organized and focused, even in challenging times, is exactly what we aim for. We also appreciate your suggestions around mobile accessibility and service options. Expanding functionality through mobile is an exciting area we’re exploring, and your feedback reinforces its importance. Your input helps us prioritize what matters most to our customers. We’re grateful to have your trust and look forward to continuing to support your lab’s success. ### 16. MyLims is an excellent idea poorly executed **Rating:** 2.0/5.0 stars **Reviewed by:** Kathleen B. | Key Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Confience?** Allows you to make quotes comfortably, but it has a lot of unexplored potential. **What do you dislike about Confience?** I don't like that it's not possible to edit analyses in bulk like in the "quick edit" section in information. The topic of mass unpublishing could be further enhanced, and in general, everything already available but for modifying many samples at the same time, since larger companies have greater requirements and editing samples one by one takes us a lot of time. **What problems is Confience solving and how is that benefiting you?** It allows us to send more formal and serious quotes. **Official Response from Rossy Hernandez:** > Thank you for sharing your experience with myLIMS. We’re glad to hear that the quoting functionality has been helpful for giving your clients more formal and professional proposals. We also appreciate your thoughtful feedback on bulk editing and mass actions. We understand how important these features are for larger laboratories where efficiency at scale is critical. Your input is very valuable, and we’ve shared it with our product team as we continue enhancing myLIMS to better support growing labs. At Confience, we’re committed to continuous innovation so the platform evolves with your needs — making processes faster, more flexible, and more powerful over time. Thank you for helping us improve. ### 17. New Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Confience?** The advantage of being able to have a process flow, in addition to configuring even complex operations within a system, as well as being able to have traceability of laboratory procedures. **What do you dislike about Confience?** The system, despite being much easier, the topic would be for the normative example case in Peru, we have to comply with several documents that help with audits, as well as the agenda. I feel that the resource is fine, but why not attach that to the samples, for example: the equipment from planning, checklists, etc. It could improve the experience. Since the frequency of use of these cases is daily, for example. The case of control charts, for example: it would be good if two results could be evaluated and compared. This would be useful for microbiological, environmental, and hydrobiology cases. **What problems is Confience solving and how is that benefiting you?** In my experience, one of the main problems we face is the configuration of methods in MyLIMS, especially when they require specific calculations (RPD, Horwitz, averages, etc.) that do not always align with the standards, leading to inconsistencies and reprocessing. There are also challenges in adequately reflecting duplicates, blanks, and commercial sample results within the workflow, as well as in standardizing final reports across areas. Having the support of Confience would benefit me by automating calculations, ensuring traceability at each stage, reducing errors in report issuance, and guaranteeing compliance with regulatory requirements, thus optimizing efficiency and confidence in the results. **Official Response from Rossy Hernandez:** > Thank you for taking the time to share such a comprehensive review. We’re very glad to hear that myLIMS helps you configure complex operations, manage workflows, and ensure full traceability of your lab procedures. It’s rewarding to know the system is supporting your compliance efforts and daily operations. We also greatly value your constructive feedback. Your points about attaching supporting documents to samples, enhancing control chart comparisons, and streamlining method configuration with specific calculations are excellent insights. These are exactly the kinds of improvements that can make a real difference for labs working in highly regulated environments like Peru. At Confience, we’re committed to continuous innovation so myLIMS evolves with your needs — automating calculations, strengthening compliance, and making daily use more seamless. Feedback like yours helps us prioritize features that improve efficiency and confidence in results. Thank you for trusting Confience to support your laboratory’s work. ### 18. Confidence, excellence in service and support **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan M. | Coordenador de Laboratório e Gestor de Sistemas, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Confience?** The services provided by Confience are of extreme excellence, we use the myLims system and have a great experience with the performance and support. **What do you dislike about Confience?** I believe that the client portal is still a bit confusing for the clients we serve, as we have a significant demand requesting support to deal with it. **What problems is Confience solving and how is that benefiting you?** The myLims system from Confience assists us in managing the laboratory from the initial customer service moment in the preparation of commercial proposals to the delivery of the service in the form of analysis reports. **Official Response from Rossy Hernandez:** > Thank you for your kind words! We’re delighted to hear that you’re having a great experience with myLIMS and that both the system performance and our support team have met your expectations. It means a lot to know Confience is helping you manage everything from proposals to final reports with confidence. We also appreciate your feedback on the customer portal. We know how important it is to make the experience smooth not only for labs but also for their customers, and your input will help us refine and improve this area. Thank you for trusting Confience — we’re proud to support your lab’s work every step of the way. ### 19. It's good although it can improve **Rating:** 3.5/5.0 stars **Reviewed by:** Jose V. | Ejecutivo de ventas, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Confience?** It is a user-friendly platform with periodic optimizations in its functioning. **What do you dislike about Confience?** The server intermittency and crashes with error messages. Also, error messages without the occurrence of this. **What problems is Confience solving and how is that benefiting you?** Quick implementation. Temporary errors. Fast support. **Official Response from Rossy Hernandez:** > Thank you for your review! We’re happy to hear that you find Confience user-friendly and that ongoing optimizations and quick implementation have been valuable for your lab. It’s also great to know that our support team has been able to assist you quickly when needed. We also appreciate your feedback on server intermittency and error messages. Reliability is a top priority for us, and our team is working continuously to strengthen performance and reduce interruptions. Your comments help us focus on what matters most for our users. At Confience, we’re committed to ongoing innovation to ensure myLIMS keeps getting faster, more reliable, and more adaptable to your needs. Thank you for helping us get there. ### 20. Innovation and reliability **Rating:** 5.0/5.0 stars **Reviewed by:** Jerri T. | Diretor Comercial, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Confience?** Traceability, innovation, and reliability **What do you dislike about Confience?** No notes for uses of this resource. **What problems is Confience solving and how is that benefiting you?** Automated and reliable management. **Official Response from Rossy Hernandez:** > Thank you for your review! We’re glad to know that you value the traceability, innovation, and reliability that myLIMS brings to your lab operations. It’s also great to hear that automated and reliable management is making a positive impact on your work. We truly appreciate your feedback and your trust in Confience. ### 21. Good implementation, poor support service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Confience?** The practicality, agility of the system, and the possibility of expanding tools **What do you dislike about Confience?** The ticketing system is slow, lacking quick contact for resolving simple issues. It would be interesting to have contacts to present new features after the initial implementation because myLIMS does not always go live with all the functionalities it can provide. **What problems is Confience solving and how is that benefiting you?** Reliability, quality controls, and information management **Official Response from Rossy Hernandez:** > Thank you for sharing your experience with us. We’re glad to hear that you value the practicality, agility, and scalability of myLIMS, as well as the reliability and quality controls it brings to your lab operations. We also appreciate your honest feedback on support. You’re right — timely responses and proactive follow-ups on new features are key to getting the most out of myLIMS. We’re working on ways to improve both the speed of ticket resolution and ongoing customer engagement beyond implementation, so your comments are very valuable to us. Thank you for helping us improve, and for trusting Confience to support your laboratory. - [View Confience pricing details and edition comparison](https://www.g2.com/products/confience/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-10+04%3A55%3A35+-0500&secure%5Bsession_id%5D=075af91a-1e71-4dc3-8a2f-7e2778e17e32&secure%5Btoken%5D=3963597f32cfaa594eec0c74ee68876cfb4179db69241fb1f92aca50468a1ab3&format=llm_user) ## Confience Integrations - [Contaazul](https://www.g2.com/products/contaazul/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Sample Master LIMS](https://www.g2.com/products/sample-master-lims/reviews) ## Confience Features **Lab Informatics** - Instrument Management - ELN Support - Workflow Management - Billing Management **Chain of Custody** - Sample Management - Data Warehouse - Inventory Management - Document Management - QA/QC **Agentic AI - LIMS** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Decision Making ## Top Confience Alternatives - [SciNote](https://www.g2.com/products/scinote/reviews) - 4.2/5.0 (303 reviews) - [CrelioHealth LIMS](https://www.g2.com/products/creliohealth-for-diagnostics-product/reviews) - 4.7/5.0 (251 reviews) - [SciSure (formerly known as eLabNext and SciShield)](https://www.g2.com/products/scisure-formerly-known-as-elabnext-and-scishield/reviews) - 4.2/5.0 (193 reviews)