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8 Concord Reviews
Disclaimer: I am not an attorney or a Data Privacy or compliance expert, and this is not a legal or expert advice on those or related areas.
Over the past more than 7 years I have had my share of digging into various platforms for privacy policies and compliance to various regulations (GDPR, CCPA, CPRA, etc.). When it comes to my website and how I handle data of my site visitors and customers, I want a process that is comprehensive and one that lets me protect their data and respect their privacy in the most respectful and transparent manner possible.
Concord doesn't generate a privacy or cookie policy yet. I am told that it is planned and should be released soon, possibly as early as in couple of months.
Terms of Service generation feature might be released in the near future but only after their certain higher priority enhancements. No ETA on that yet.
Concord does have data privacy and consent management system. It allows you to create a banner to use on your website. Settings allow you to customize banner for various things like your branding - color and certain text per your choice.
You can add various data systems that you use in your business and map various aspects of each system to whatever data you are handling associated with each of those data systems. Data systems are simply the products, services, platforms that maybe collecting data of your visitors, customers, potential customers, etc.
Data systems examples are ThriveCart, Facebook, Stripe, etc. And, there are 200+ data systems available. Setting them up is rather simple but definitely forces you to think through how you are using those in your business and on your websites or apps. So, it takes time to do that initially.
Another important aspect of being compliant which maybe required by certain regulations is Privacy Requests. Once enabled, it allows the following types of requests that people may request and Concord manages handling and processing those requests:
Get a Copy
Change Data
Delete Data
Don't Sell or Share
Concord also records and provides logs of all the relevant events with dates. Logs or data retention duration is customizable per your needs or regulations.
Implementation is pretty streamlines with tool tips almost everywhere.
They also have integration with Zapier. Webhooks, Pabbly, and others are coming soon.
Support is great along with comprehensive Help documentation and Knowledgebase articles.
I have a fairly comprehensive review video here ---> m (dot)marketingautomationfocus(dot)com/concord-review-yt
If you don't have a comprehensive data privacy and compliance solution, consider giving Concord a shot. You can thank me later. Review collected by and hosted on G2.com.
There is nothing to dislike about Concord app. I would like for them to release policy generator feature for Privacy, Terms, and possibly other policies. I know they are already working on Privacy Policy generator. Others may be released in near future. Review collected by and hosted on G2.com.
1. Very systematic and logical structure of the app (UX)
2. Very neat and clean app design (UI)
3. Tooltips everywhere, always at hand when we need information
4. Precomposed texts serve as recommendations
5. Attention to detail
6. Everything is customizable
7. Intuitive workflow and easy to integrate
8. Extensive range of features
9. The company has worked with the US Army and the top ranks of US corporations
10. A dynamic privacy policy generator is in the works and will be ready soon (at the time of writing)
11. Customer support is very detailed Review collected by and hosted on G2.com.
We need to be aware that Concord is very comprehensive and therefore requires a certain level of commitment to the system.
After all, it's not just another privacy pop-up tool. It's a professional, enterprise-level tool that is now available to all companies. Fortunately, Concord has made it easy for anyone to set up the system. Review collected by and hosted on G2.com.
We've tried out a few consent management platforms, and Concord is among the best. It's easy to install, has an intuitive interface and a robust set of features. However, where they really shine is customer support. We recently installed Concord on our rather archaic Sitecore CMS, which initially led to some page rendering conflicts. The response from the Concord team was nothing short of amazing. Within an hour of opening a ticket, they had acknowledged the issue and begun working on a solution. Their team quickly updated their code, and the problem was fully resolved in less than a day. I've never experienced this level of responsiveness and expertise from a vendor. Truly outstanding. Review collected by and hosted on G2.com.
I have nothing negative to say. My experience has been 100% positive with this company. Review collected by and hosted on G2.com.
Easy to use and very robust to set up for business operations. As a technical leader, it is essential to have a ready-to-use product so we can deliver to business without any issue Review collected by and hosted on G2.com.
Nothing, all good! all controls and administration tool working fine without any issue Review collected by and hosted on G2.com.
Concord stands out for its affordability and lack of restrictions on the number of documents for signatures. The process of uploading files and adding signature boxes is uncomplicated, and the interface is user-friendly.
We daily use Comcord for closing various sales and collaboration deals and I feel happy to say it is worth for money. Review collected by and hosted on G2.com.
The Concord support team exhibits delays, sometimes exceeding a week in response to queries. Moreover, there is a noticeable absence of video tutorials for guidance on platform usage. Improvements in support response times and the provision of instructional videos could enhance the user experience. Review collected by and hosted on G2.com.
Concord is affordable and does not restrict the number of documents that may be delivered for signatures. Uploading files and adding signature boxes is straightforward, and the overall interface is clean and polished. In addition, I found their sales staff to be friendly and not aggressive; they pointed me toward a suitable plan without attempting to upsell me. Review collected by and hosted on G2.com.
There is nothing about utilizing Concord that I don't appreciate. I found that this solution met all my electronic signature requirements. It is perfect for anyone. Review collected by and hosted on G2.com.
Convenient and easy to use; when you get to explore, it is easy and way more convenient than other Review collected by and hosted on G2.com.
Some of the keys are difficult to explore at first Review collected by and hosted on G2.com.
