Top Rated ConcentrixCX Alternatives
(146)
4.5 out of 5
Visit Website
Sponsored
AI
Verified User in Information Technology and Services
Enterprise(> 1000 emp.)
What do you like best about ConcentrixCX?
ConcentrixCX is a great software to use to engage with the customer and employees and gather feedbacks, Helps you with actionable insights. Review collected by and hosted on G2.com.
What do you dislike about ConcentrixCX?
not too much as its initial phase however i know they will keep improving Review collected by and hosted on G2.com.
3 out of 4 Total Reviews for ConcentrixCX
4.5 out of 5
The next elements are filters and will change the displayed results once they are selected.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
G2 reviews are authentic and verified.
Here's how.
We strive to keep our reviews authentic.
G2 reviews are an important part of the buying process, and we understand the value they provide to both our customers and buyers. To ensure the value is retained, it's important to make certain that reviews are authentic and trustworthy, which is why G2 requires verified methods to write a review and validates the reviewer's identity before approving. G2 validates the reviewers identity with our moderation process that prevents inauthentic reviews, and we strive to collect reviews in a responsible and ethical manner.
HS
halil s.
Customer Support Representative
Education Management
Mid-Market(51-1000 emp.)
What do you like best about ConcentrixCX?
With ConcentrixCX, I was able to gather feedback coming from the different sources like the surveys and the social media. Due to its comprehensive nature, this approach offers insights the customer sentiment and their level of satisfaction. Review collected by and hosted on G2.com.
What do you dislike about ConcentrixCX?
The lack of ultimate grouping options for the customers or the feedback options limits the flexibility of segmenting a particular segment of customers. Review collected by and hosted on G2.com.
VS
Varahalu S.
Workforce Management Analyst
Enterprise(> 1000 emp.)
SM
Sherrie M.
Agent
Small-Business(50 or fewer emp.)
There are not enough reviews of ConcentrixCX for G2 to provide buying insight. Below are some alternatives with more reviews:
1
SurveySparrow
4.4
(2,012)
SurveySparrow is designed to enable users to create and share highly engaging, mobile-first surveys that offer a chat-like experience.
2
Qualtrics Customer Experience
4.4
(548)
With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform.
3
Birdeye
4.7
(3,148)
Birdeye is a reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.
4
Reputation
4.6
(2,340)
Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of public and private feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. We refer to this process as Reputation Experience Management, a category we created.
5
Gainsight Customer Success
4.5
(1,554)
Gainsight CS is a complete Customer Success Platform.
6
ChurnZero
4.7
(1,356)
ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn.
7
Totango
4.3
(1,024)
Enterprise Customer Success Platform that proactively drives adoption, retention, expansion, and strengthens reputation through actionable insights, scalable solutions, and meaningful customer engagement.
8
AskNicely
4.7
(993)
The simple way to measure and improve customer happiness using the Net Promoter Score (NPS) framework.
9
UserTesting
4.5
(748)
UserTesting helps UX researchers, designers, product teams, and marketers gather actionable insights through research, testing, and feedback. 75 of the Fortune 100 companies rely on UserTesting to create insanely great customer experiences.
10
Custify
4.6
(384)
Next-Generation Customer Success Software For B2B SaaS
