ComputerTalk Pros and Cons

Where the screen almost undoubtedly is the ComputerTalk retains its shine through its integration with Microsoft Teams. I would say that Teams’ ability to manage my contact center directly is a major convenience factor that comes with advantages of smooth and seamless workflow communication. Review collected by and hosted on G2.com.

One of the major challenges that I experience when using the ComputerTalk platform is that of the lack of coordination of data when I use the platform together with other platforms. This eventually become extra tasks, and it is not a straight line processing. In this case exporting data for analysis in another program can be tedious since it needs to be manually changed in every respect. Review collected by and hosted on G2.com.

ComputerTalk is not user friendly. Unlike platforms its not easy to navigate. The updates and changes are not easy to make. The back end admin is a bit complex initially once you get the hang of it it provides functionality. Review collected by and hosted on G2.com.

ComputerTalk has its advantages in resolving communication issues and providing IVR systems there are some aspects that raise concerns for me. Their reservation booking application seems to have some glitches at times, which are frustrating, for both customers and employees. The automated voice response system occasionally lacks clarity. Fails to provide information. Review collected by and hosted on G2.com.

It is difficult to use and less user friendly. Unlike systems, it overwhelms me with an administration console. The interface is nonintuitive and difficult to navigate which consumes me a lot of time and effort. Review collected by and hosted on G2.com.

Some users experienced difficulties during upgrades I found that ComputerTalk was too complicated to communicate any changes. It does not have a video chat feature. There are issues with ComputerTalks system that need attention. Sometimes the automated voice response lacks clarity and confuses customers. Review collected by and hosted on G2.com.

What I like most about Computer is their amazing contact support and it is very easy to reach them via email and phones Review collected by and hosted on G2.com.

What I dislike about Computer Talk is its administration console the interface of the administration console is not very user friendly and sometimes it is very hard to navigate Review collected by and hosted on G2.com.

ComputerTalk ICE application is decent and support staff can try to accommodate your needs. Review collected by and hosted on G2.com.

They experienced some hiccups with outages and changes during their upgrades, which could have been better communicated and discussed. Review collected by and hosted on G2.com.

It gives outstanding customer experience accross every communication channel. It gives contact centres and advanced IVR powered design tool. Review collected by and hosted on G2.com.

It doesn't have a strong video chat. Also it's monotonous in nature. Review collected by and hosted on G2.com.

Computer talk has very good support. Contacting support is very easy and they are quick to answer the phones or emails. We use the ICE phone system and it is very reliable. Review collected by and hosted on G2.com.

The ICE administrator console can be difficult to understand and you really need to know what you are doing if you want to make changes to the phone system. I wish the layout of the administrator console was a little more user friendly. Review collected by and hosted on G2.com.

This product has been extremely stable and reliable. Review collected by and hosted on G2.com.

Back end admin can be a bit complicated compared to other prodcuts Review collected by and hosted on G2.com.

Voice commands function are really great. You not worry for typing anything just say and it's done Review collected by and hosted on G2.com.

Nothing, but sometimes it takes wrong means. Review collected by and hosted on G2.com.

I have had experience with only one other CRM but this one was the most user friendly. My company has used it for years and has no plans to stop. It is a simple to learn product that can be customized. It helps my sales team record their progress and allows me to monitor their performance. Review collected by and hosted on G2.com.

It's clunky and awkward. When searching for records it does a poor job of finding what I am looking for, even when I type the information in word for word. Review collected by and hosted on G2.com.