# Computer Aided Dispatch Reviews **Vendor:** IMPACT **Category:** [Emergency Management Software](https://www.g2.com/categories/emergency-management) **Average Rating:** 4.0/5.0 **Total Reviews:** 4 ## About Computer Aided Dispatch Zuercher CAD software gives 9-1-1 communication centers easy-to-use, powerful tools for responding to calls and emergency situations quickly and efficiently.This configurable system lets you customize everything from your incident code list to priority-based alarm times to flexible beat plans. ## Computer Aided Dispatch Reviews ### 1. Computer Aided Dispatch review by Avinash **Rating:** 5.0/5.0 stars **Reviewed by:** Avinash J. | Associate Consultant , Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Computer Aided Dispatch?** Computer Aided Dispatch has provided tools to make informed decisions, improve situational awareness and ensure quicker response time. **What do you dislike about Computer Aided Dispatch?** Work is prone to viruses and could be easily hacked. **What problems is Computer Aided Dispatch solving and how is that benefiting you?** It has revolutionized the way public safety agencies operate by providing them with tools to make informed decisions. ### 2. First impression - it really can do it. **Rating:** 5.0/5.0 stars **Reviewed by:** PRAISY S. | Senior Consultant - Package Implementation ORACLE, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Computer Aided Dispatch?** With the help of Zuercher CAD software, i used communication centers that can respond to calls effectively.You can configure everything about this system easily. **What do you dislike about Computer Aided Dispatch?** There is a LOT of apparently unnecessary complexity, and deleting duplicate entries can be challenging. Once you get moving, it comes very naturally. You need time to understand. You really like it later. **What problems is Computer Aided Dispatch solving and how is that benefiting you?** Initially you face the interface is bit not friendly, but with time this software able to match your project requirements easily. It can be used by your team members. ### 3. Great software. Loved the ease of use. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2021 **What do you like best about Computer Aided Dispatch?** It is easy to use. I'm not tech savvy but it was easy to learn. **What do you dislike about Computer Aided Dispatch?** No dislikes. I think you have to sit back and envelope the software. Once you start in action it comes pretty easy. **What problems is Computer Aided Dispatch solving and how is that benefiting you?** It's organized. It keeps everyone streamlined in the same processes. The calls are all input the same way, it's uniform. The dispatch screen is easy to read. ### 4. I was promised “user friendly”... **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Law Enforcement | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2020 **What do you like best about Computer Aided Dispatch?** The ease of data entry. My officers are happy with the procedures. **What do you dislike about Computer Aided Dispatch?** The lack of ease on the administrative side of things. I have to upload each scanned document one by one, and I’ve got a plethora of docs to be scanned. Very irritating. **What problems is Computer Aided Dispatch solving and how is that benefiting you?** Not many. ## Computer Aided Dispatch Discussions - [What is Computer Aided Dispatch used for?](https://www.g2.com/discussions/what-is-computer-aided-dispatch-used-for) - [View Computer Aided Dispatch pricing details and edition comparison](https://www.g2.com/products/computer-aided-dispatch/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-10+20%3A12%3A29+-0500&secure%5Bsession_id%5D=3d8e6157-463e-4889-99ac-44181eda0521&secure%5Btoken%5D=5152e8facc3445ff2f50db461d647fc482eeaf4dffe3e31497fab26a1baeb679&format=llm_user) ## Computer Aided Dispatch Features **Prevention & Preparation** - Scenario Planning - Document Database - Equipment Management - Threat Monitoring **Response** - Mass Alerts and Notifications - Geolocation - Automated Workflows - Incident Dashboard - Third-Party Data Mining - Collaboration Tools **Recovery** - Auditing & Compliance - Incident Mapping - Post-Event Analysis - Cost Management - Document Sharing ## Top Computer Aided Dispatch Alternatives - [Everbridge 360 (Critical Event Management)](https://www.g2.com/products/everbridge-360-critical-event-management/reviews) - 4.5/5.0 (332 reviews) - [FacilityOS](https://www.g2.com/products/facilityos/reviews) - 4.7/5.0 (260 reviews) - [SafetyCulture](https://www.g2.com/products/safetyculturehq/reviews) - 4.6/5.0 (237 reviews)