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Top 10 Complaint Management Alternatives & Competitors

By Honeywell
(4)3.5 out of 5

Looking for alternatives or competitors to Complaint Management? Complaint Management Software is a widely used technology, and many people are seeking user friendly, innovative software solutions with all-employee access, two-way communication, and trend analysis. Other important factors to consider when researching alternatives to Complaint Management include ease of use and reliability. The best overall Complaint Management alternative is Zendesk Support Suite. Other similar apps like Complaint Management are Zoho Desk, Salesforce Service Cloud, Freshdesk, and Front. Complaint Management alternatives can be found in Complaint Management Software but may also be in Help Desk Software or Auto Dialer Software.

Best Paid & Free Alternatives to Complaint Management

  • Zendesk Support Suite
  • Zoho Desk
  • Salesforce Service Cloud
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Top 10 Alternatives to Complaint Management Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Complaint Management stacks up to the competition, check reviews from current & previous users in industries like Consumer Services, Food Production, and Security and Investigations, and find the best product for your business.
    #1

  1. Zendesk Support Suite

    By Zendesk
    (6,150)4.3 out of 5

    2. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Complaint Management:
    See all Zendesk Support Suite reviews
    #2

  2. Zoho Desk

    By Zoho
    (6,220)4.4 out of 5

    3. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Complaint Management:
    See all Zoho Desk reviews
    #3

  3. Salesforce Service Cloud

    By Salesforce
    (5,607)4.4 out of 5

    4. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Complaint Management:
    See all Salesforce Service Cloud reviews
    #4

  4. Freshdesk

    By Freshworks
    (3,501)4.4 out of 5

    5. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Complaint Management:
    See all Freshdesk reviews
    #5

  5. Front

    By Front App
    (2,251)4.7 out of 5

    6. Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with Complaint Management:
    See all Front reviews
    #6

  6. LiveAgent

    By QualityUnit
    (1,509)4.5 out of 5

    7. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Complaint Management:
    See all LiveAgent reviews
    #7

  7. Kapture CX

    By Kapture CX
    (166)4.4 out of 5

    8. Kapture is a business automation platform that helps organisations manage sales, operations and customer service through a simple interface.

    Categories in common with Complaint Management:
    Get a quote
    See all Kapture CX reviews
    #8

  8. RingCentral Contact Center

    By RingCentral
    (147)4.0 out of 5

    9. RingCentral Contact Center is an omnichannel solution designed to let customers choose their preferred method of communicating with a company, including voice, chat, social media, SMS, email, and others.

    Categories in common with Complaint Management:
    Get a quote
    See all RingCentral Contact Center reviews
    #9

  9. HappyFox Help Desk

    By HappyFox Inc.
    (134)4.5 out of 5

    10. Super simple help desk software, that runs in the cloud, easily suits your business size and growth, enables you provide customer support on multi channels like email, voice and mobile (iOS and Android)

    Categories in common with Complaint Management:
    See all HappyFox Help Desk reviews
    #10

  10. DevRev

    By DevRev
    (122)4.5 out of 5

    11. Categories in common with Complaint Management:
    Get a quote
    See all DevRev reviews

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