CommVersion 24/7 Live Chat
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CommVersion 24/7 Live Chat
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4.9 out of 5 stars
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CommVersion 24/7 Live Chat Reviews & Provider Details

Editadmin
Verified User in Information Technology and Services
PI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
Describe the project or task CommVersion 24/7 Live Chat helped with:

Lead Generation Model. CommVersion only charges when we get a valid lead from them. Our customers give good feedback when we get on a call with them. Since we have started using their service we haven't missed out on any leads that we use to previously during out of office hours and weekends. Review collected by and hosted on G2.com.

What do you like best about CommVersion 24/7 Live Chat?

- CommVersion's Pay Pay Lead Model

- Their team's response time to feedback and changes

- Quality of their chat service

- Instant Chat to Phone Connect Service

- 24x7 Support

- 365 days Support without any downtime. Review collected by and hosted on G2.com.

What do you dislike about CommVersion 24/7 Live Chat?

Nothing as yet. Happy with the overall service. Review collected by and hosted on G2.com.

Recommendations to others considering CommVersion 24/7 Live Chat:

Highly Recommended. Try their pay per lead model. They also offer Instant Connect Service wherein you can directly connect with your prospective customer while they are chatting with one of CommVersion's live chat agent. Review collected by and hosted on G2.com.

What problems is CommVersion 24/7 Live Chat solving and how is that benefiting you?

Increasing our web leads.

Reducing our cost per lead acquisition. Review collected by and hosted on G2.com.

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CommVersion 24/7 Live Chat Overview

Editedit
What is CommVersion 24/7 Live Chat?

CommVersion has enhanced human connection with data-led technology, transforming live chat into an indispensable revenue-generating solution for businesses worldwide. Having grown to a team of over 150 employees spanning three countries since 2016, we accelerate revenue growth by generating sales-ready leads for more than 300 successful brands. Our revolutionary lead-generation solution, SmartChat, combines human interaction and technological innovation to engage high-value prospects at the right time with the right message, transforming unknown visitors into paying customers and turning lost opportunities into unlocked revenue. So, some of the perks you can expect include: - 24/7 Managed Chat - Only Pay for Qualified Leads - Increased Marketing ROI - Seamless CRM integration - Increased Website Conversion To see Smartchat in action, go to www.comversion.com

CommVersion 24/7 Live Chat Details
Discussions
CommVersion 24/7 Live Chat Community
Languages Supported
English, French
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Provider Description

CommVersion is an online chat support service that enhances a website visitors digital experience. It provides companies with website communication support, that leads to conversions.

Seller Details
Seller
CommVersion UK Ltd
Year Founded
2016
HQ Location
London, England
Twitter
@CommVersionChat
244 Twitter followers
LinkedIn® Page
www.linkedin.com
88 employees on LinkedIn®
Jessica “Jay” P.
JP
Overview Provided by:
Jessica “Jay” Peckett
Head of Demand Generation at CommVersion | Accelerating growth for ambitious brands

Recent CommVersion 24/7 Live Chat Reviews

Matt C.
MC
Matt C.Mid-Market (51-1000 emp.)
5.0 out of 5
"A refreshing performance led approach to live chat"
Performance led approach A/B testing to prove uplift of activity Account management Reporting and transparency Quality of chat service Develop...
Read more
Verified User
G
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"I have been impressed with the dialogue standards of your enquiry handlers."
Stepping up the response speed and quality of response to our propsective clients.
Read more
IV
Ivet V.Mid-Market (51-1000 emp.)
5.0 out of 5
"Excellent customer service"
User experience for visitors and using data and analytics to optimize chat function
Read more

CommVersion 24/7 Live Chat Media

CommVersion 24/7 Live Chat Demo - Turn chat into your most powerful revenue channel
Driving additional revenue-ready leads from your existing traffic.
CommVersion 24/7 Live Chat Demo - Connect to your existing platforms.
SmartChat leads can be sent directly to your existing CRM system for accurate data management.
CommVersion 24/7 Live Chat Demo - Increase qualified leads by 30-50%
Our human-driven, data-led chat solution increases lead generation by 30-50%.
CommVersion 24/7 Live Chat Demo - The right message to the right person at the right time
SmartChat. The lead generation tool you never knew you needed.
Answer a few questions to help the CommVersion 24/7 Live Chat community
Have you used CommVersion 24/7 Live Chat before?
Yes

3 out of 4 Total Reviews for CommVersion 24/7 Live Chat

4.9 out of 5
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3 out of 4 Total Reviews for CommVersion 24/7 Live Chat
4.9 out of 5
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3 out of 4 Total Reviews for CommVersion 24/7 Live Chat
4.9 out of 5
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    G2 Sort
G2 reviews are authentic and verified.
Here's how.
Matt C.
MC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about CommVersion 24/7 Live Chat?

Performance led approach

A/B testing to prove uplift of activity

Account management

Reporting and transparency

Quality of chat service

Development of product to fit our use case Review collected by and hosted on G2.com.

What do you dislike about CommVersion 24/7 Live Chat?

Probably best used in an acquisition capacity rather than servicing existing customers where revenue opportunities are more limited.

Limited use of chatbot/AI to drive further upfront efficiency into the model

Hard to A/B test using existing resource vs Commversion (but not impossible) Review collected by and hosted on G2.com.

Recommendations to others considering CommVersion 24/7 Live Chat:

All the way through the relationship Commversion have been proactive and attentive to our business needs, ensuring a deep understanding of our business which translates to a quality chat customer experience. I would highly recommend working with Commversion - after working with a number of chat providers over the past decade Commversion really are a cut above the rest. Review collected by and hosted on G2.com.

What problems is CommVersion 24/7 Live Chat solving and how is that benefiting you?

A refreshing performance led approach to live chat that resulted in a clearly demonstrable cost per acquisition improvement and better marketing ROI, even on a cost per chat basis. Working closely with Adil we constructed an A/B test to statistically prove the uplift of the chat service and saw a 8% improvement in marketing CPA, a cost reduction that we then reinvested for growth. Review collected by and hosted on G2.com.

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IV
Digital Marketing Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
Describe the project or task CommVersion 24/7 Live Chat helped with:

User experience for visitors and using data and analytics to optimize chat function Review collected by and hosted on G2.com.

What do you like best about CommVersion 24/7 Live Chat?

The customer service provided by the team. Review collected by and hosted on G2.com.

What do you dislike about CommVersion 24/7 Live Chat?

We are happy with the service provided by commversion. Review collected by and hosted on G2.com.

What problems is CommVersion 24/7 Live Chat solving and how is that benefiting you?

We are saving time on manually qualifying leads through our form submissions. Review collected by and hosted on G2.com.

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Helpful?
Share
Admin Approval Link
Verified User in Transportation/Trucking/Railroad
GT
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
Describe the project or task CommVersion 24/7 Live Chat helped with:

Stepping up the response speed and quality of response to our propsective clients. Review collected by and hosted on G2.com.

What do you like best about CommVersion 24/7 Live Chat?

The quality of the dialogue. The Q&A is pretty much on point. Review collected by and hosted on G2.com.

What do you dislike about CommVersion 24/7 Live Chat?

The quality of the leads coming through, but this may just be a seasonal thing for our business. Review collected by and hosted on G2.com.

What problems is CommVersion 24/7 Live Chat solving and how is that benefiting you?

We are now able to respond effectively. Review collected by and hosted on G2.com.

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CommVersion 24/7 Live Chat Categories on G2
Managed Live Chat
Managed Live Chat

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