Communications Pros and Cons

FICO Customer Communication Services is unable to keep me informed and, up to date. Their slow communication does not enable me to stay in the loop and unable to make informed decisions. The approach they take in solving my concerns makes me feel lacked. Review collected by and hosted on G2.com.

The level of professionalism exhibited by their team is low. Their dedication to delivering customer service is not impressive in the industry. I find FICO Customer Communication Services lacking when it comes to customization and personalization options. Review collected by and hosted on G2.com.

The platform is less user friendly and intuitive making it a difficult to navigate. The communication tools provided are not allowing me to effortlessly connect with my customers and needs to keep them informed. Review collected by and hosted on G2.com.

What i really dislike is the poor messaging capabilities which fail to enable me to tailor my communications to each customer. The customer support team has been cumbersome; they are not always there when I need assistance or have any questions. Review collected by and hosted on G2.com.

Credit card settlement & Good Internal Control. Review collected by and hosted on G2.com.

Nothing found yet, but satisfied with its use. Review collected by and hosted on G2.com.

I have used FICO Customer Communciation Services in a past role and it was an absolute game changer. Clean cut interface and allowed my team to not only work efficiently but improve TAT for customer's concerns. Review collected by and hosted on G2.com.

No real concerns. Easy to use and effective software. Review collected by and hosted on G2.com.

The software can be customized to automatically communicate important updates during an insurance policy term. This happens very frequently in insurance, especially for a large portfolio of policy types. Review collected by and hosted on G2.com.

Lack of full integration with salesforce CRM. Review collected by and hosted on G2.com.

Mortgage workouts and Credit card settlement Review collected by and hosted on G2.com.

Nothing disliking yet i found in here... Review collected by and hosted on G2.com.

It is bvery easy to communicate with colleagues. Easy to use. Review collected by and hosted on G2.com.

Currently there no dislikes using the tool. Review collected by and hosted on G2.com.

The user interface is good and very helpful in identifying Frauds. Review collected by and hosted on G2.com.

Services are a little expensive when compared to others. Review collected by and hosted on G2.com.

Communications is help us to interact with others. it is very easy to identity fraud. Review collected by and hosted on G2.com.

Only thing is cost wise it is little expensive. Review collected by and hosted on G2.com.

The complete solution that enables you to model, optimize, assess, and deploy strategies to address challenging business objectives Review collected by and hosted on G2.com.

personally do not dislike anything from fico collection Review collected by and hosted on G2.com.