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Communications Reviews - Page 2

Communications Suite Overview

Included with this Suite
Communications Details
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Seller Details
Seller
FICO
Year Founded
1956
HQ Location
San Jose, California
LinkedIn® Page
www.linkedin.com
3,729 employees on LinkedIn®
Ownership
NYSE:FICO
Total Revenue (USD mm)
$1,294

Recent Communications Reviews

VG
venu G.Enterprise (> 1000 emp.)
5.0 out of 5
"Nice UI and easy to use"
It is bvery easy to communicate with colleagues. Easy to use.
Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"Communication Review"
Communications is help us to interact with others. it is very easy to identity fraud.
MI
Mohd I.Small-Business (50 or fewer emp.)
4.0 out of 5
"FICO Communication Services"
The user interface is good and very helpful in identifying Frauds.
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Communications Media

18 Communications Reviews

3.9 out of 5
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18 Communications Reviews
3.9 out of 5
18 Communications Reviews
3.9 out of 5

Communications Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
This product has not yet received any negative sentiments.
G2 reviews are authentic and verified.
Haroon S.
HS
Talent Acquisition Specialist
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about FICO Customer Communication Services?

Quickly resolve fraud, collect more debt, lower application abandonment, drive service renewals, support upselling and so much more. Review collected by and hosted on G2.com.

What do you dislike about FICO Customer Communication Services?

The phone support service, email support services and the chat support are a bit more slower and can be improved. Review collected by and hosted on G2.com.

What problems is FICO Customer Communication Services solving and how is that benefiting you?

It is resolving effectively the communication with customers throughout the customer credit lifecycle. Review collected by and hosted on G2.com.

Verified User in Banking
IB
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about FICO Collection Optimization?

You are able to get all the information in one spot. It is easy to navigate. In addition the. Numbers and information is accurate. Review collected by and hosted on G2.com.

What do you dislike about FICO Collection Optimization?

I dislike at times it keeps uploading and you have to restart. That but is a system or network issue . Also, sometimes the transactions take a lot of time. Review collected by and hosted on G2.com.

Recommendations to others considering FICO Collection Optimization:

If you want accurate results and need information in one spot this is perfect.It is user friendly. Review collected by and hosted on G2.com.

What problems is FICO Collection Optimization solving and how is that benefiting you?

Being able to get all the information and acess it at one location. The numbers were always accurate. Review collected by and hosted on G2.com.

Mohammed S.
MS
Specialist, SAP on Azure, Manufacturing
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about FICO Customer Communication Services?

Fraud and identity theft are becoming more and more prevalent. FICO provides direct monitoring of fraud for you and your business. This can be extremely valuable for your integrity. In addition, I like the user interface and alerting mechanism. It is easy to understand and use. Also, the two-factor authentication for all users is vital to ensure the right people can access the system. Lastly, there is great confidence in knowing that FICO itself is behind the monitoring, so you can be sure the data is accurate and up to date.

I also like the ease of administration of the tool. They have an excellent administration interface to give access to users. Review collected by and hosted on G2.com.

What do you dislike about FICO Customer Communication Services?

As far as pricing, FICO tends to be on the more expensive side of monitoring. Since FICO considers itself a leader in the space, they charge a premium for that. Many people will feel it's adequate to use a cheaper service instead. Also, they do not have the best contract terms as far as how you can sign up. Since some companies are just trying out the service, it would be good to have flexibility there.

These aspects of the tool can make you look for other companies to do the same. Review collected by and hosted on G2.com.

Recommendations to others considering FICO Customer Communication Services:

I would shop around and see the different prices between companies. FICO can be an excellent company to use, but there may be cheaper alternatives. Also, FICO is in a very competitive space where there are many other companies to choose from. It can be challenging to determine which companies are the leaders in the area based on that. Review collected by and hosted on G2.com.

What problems is FICO Customer Communication Services solving and how is that benefiting you?

The main problem is around identity protection and theft monitoring. The benefits include real-time alerts on any activity on my account and intelligent detection of fraudulent behavior. In addition, the ability to view my score at any time is beneficial.

These areas are extremely important for companies as more and more hacking is becoming prevalent these days. Review collected by and hosted on G2.com.

Mike E.
ME
HOS/ELD Specialist
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about FICO Customer Communication Services?

They do respond to questions and inquiries when you get them. Review collected by and hosted on G2.com.

What do you dislike about FICO Customer Communication Services?

Sometimes it takes a while to reach a live agent. Review collected by and hosted on G2.com.

What problems is FICO Customer Communication Services solving and how is that benefiting you?

Help to check on potential employees Review collected by and hosted on G2.com.

Jennifer R.
JR
Mortgage Agent
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about FICO Collection Optimization?

aids me in discussing credit solutions with my clients and over come any challenges Review collected by and hosted on G2.com.

What do you dislike about FICO Collection Optimization?

It sometimes can be inaccurate compared to checking Equifax scores directly Review collected by and hosted on G2.com.

What problems is FICO Collection Optimization solving and how is that benefiting you?

None. Benefits are better communication with clients with respect to collections Review collected by and hosted on G2.com.

Verified User in Insurance
AI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about FICO Customer Communication Services?

I LIKE HOW ACCURATE AND HOW ITS JUST AS FAST TO GET THESE CRUCIAL REPORTS Review collected by and hosted on G2.com.

What do you dislike about FICO Customer Communication Services?

HONESTLY THERE'S NOT REALLY ANYTHING TO DISLIKE. Review collected by and hosted on G2.com.

What problems is FICO Customer Communication Services solving and how is that benefiting you?

FOR EXAMPLE, WE USE FICO SCORES TO DETERMINE WHETHER A CLIENT IS RESPONSIBLE AND STEADY VS A CLIENT WHO IS THE OPPOSITE OF THAT. ITS BEEN REALLY HELPFUL Review collected by and hosted on G2.com.

Verified User in Accounting
UA
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about FICO Collection Optimization?

Good Internal Control and data integrity Review collected by and hosted on G2.com.

What do you dislike about FICO Collection Optimization?

There is nothing to dislike as very user friendly Review collected by and hosted on G2.com.

What problems is FICO Collection Optimization solving and how is that benefiting you?

Revenue Collection with proper detailing and control Review collected by and hosted on G2.com.

SC
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
What do you like best about FICO Customer Communication Services?

That is easy to access. I also like the fact that the "FICO" name is associated with this. To me this would make one more at ease to use. Then also, to a plus to know that other recognizable companies are customers. Review collected by and hosted on G2.com.

What do you dislike about FICO Customer Communication Services?

I wouldn't necessarily say this is a dislike but there's nothing that make them stand out. If one were to just go to their site, it says all the same things every fraud protection company does. What makes this one stand out from the others? Review collected by and hosted on G2.com.

Recommendations to others considering FICO Customer Communication Services:

On your homepage, you should have a phone number as a contact, not just the electronic method. Someitmes, people are turned off by not having a real person to speak to. Or have an open chat available. Immediate contact is always the best oppost to the 24 -48 hour turn around. Review collected by and hosted on G2.com.

What problems is FICO Customer Communication Services solving and how is that benefiting you?

As I stated earlier, it is easy to access. Not too complicated and the name recognition is a plus. Associates are more at ease to use with out worrying about personal data. Review collected by and hosted on G2.com.