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Communications
Editedit
Communications
By FICO
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3.9 out of 5 stars
See all 18 Communications reviews
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Communications Reviews

Editadmin
VG
Enterprise(> 1000 emp.)
Product Reviewed: Communications
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
Products used within Communications: FICO Customer Communication Services
What do you like best about Communications?

It is bvery easy to communicate with colleagues. Easy to use. Review collected by and hosted on G2.com.

What do you dislike about Communications?

Currently there no dislikes using the tool. Review collected by and hosted on G2.com.

What problems is Communications solving and how is that benefiting you?

Easy to use, I can communicate with team members in an effective manner. Review collected by and hosted on G2.com.

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Communications Suite Overview

Editedit
Included with this Suite
Product Avatar Image
FICO Customer Communication Services

12 reviews

Product Avatar Image
FICO Collection Optimization

6 reviews

Product Avatar Image
PlacementsPlus® Service

0 reviews

Communications Details
Discussions
Communications Community
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Seller Details
Seller
FICO
Year Founded
1956
HQ Location
San Jose, California
LinkedIn® Page
www.linkedin.com
3,729 employees on LinkedIn®
Ownership
NYSE:FICO
Total Revenue (USD mm)
$1,294

Recent Communications Reviews

VG
venu G.Enterprise (> 1000 emp.)
5.0 out of 5
"Nice UI and easy to use"
It is bvery easy to communicate with colleagues. Easy to use.
Read more
Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"Communication Review"
Communications is help us to interact with others. it is very easy to identity fraud.
Read more
MI
Mohd I.Small-Business (50 or fewer emp.)
4.0 out of 5
"FICO Communication Services"
The user interface is good and very helpful in identifying Frauds.
Read more
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Communications Media

17 out of 18 Total Reviews for Communications

3.9 out of 5
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17 out of 18 Total Reviews for Communications
3.9 out of 5
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17 out of 18 Total Reviews for Communications
3.9 out of 5
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Communications Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
This product has not yet received any negative sentiments.
G2 reviews are authentic and verified.
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VA
Public Relations
Leisure, Travel & Tourism
Small-Business(50 or fewer emp.)
Product Reviewed: FICO Customer Communication Services
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about FICO Customer Communication Services?

FICO Customer Communication Services is unable to keep me informed and, up to date. Their slow communication does not enable me to stay in the loop and unable to make informed decisions. The approach they take in solving my concerns makes me feel lacked. Review collected by and hosted on G2.com.

What do you dislike about FICO Customer Communication Services?

The level of professionalism exhibited by their team is low. Their dedication to delivering customer service is not impressive in the industry. I find FICO Customer Communication Services lacking when it comes to customization and personalization options. Review collected by and hosted on G2.com.

What problems is FICO Customer Communication Services solving and how is that benefiting you?

The absence of choices for tailoring messages to customer needs is a drawback. The systems integration capabilities are limited which hampers communication across channels. The absence of real time analytics and reporting features also limits our ability to monitor. Review collected by and hosted on G2.com.

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EM
Documentation Specialist
Government Administration
Enterprise(> 1000 emp.)
Product Reviewed: FICO Customer Communication Services
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about FICO Customer Communication Services?

The platform is less user friendly and intuitive making it a difficult to navigate. The communication tools provided are not allowing me to effortlessly connect with my customers and needs to keep them informed. Review collected by and hosted on G2.com.

What do you dislike about FICO Customer Communication Services?

What i really dislike is the poor messaging capabilities which fail to enable me to tailor my communications to each customer. The customer support team has been cumbersome; they are not always there when I need assistance or have any questions. Review collected by and hosted on G2.com.

What problems is FICO Customer Communication Services solving and how is that benefiting you?

It is more expensive compared to similar platforms, in the market. This poses a problem for businesses with budgets. The platform needs to benefit from increased flexibility in terms of customizing communication templates according to branding and design requirements. Review collected by and hosted on G2.com.

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Aneel R.
AR
Manager
Mid-Market(51-1000 emp.)
Product Reviewed: FICO Collection Optimization
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Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about FICO Collection Optimization?

Credit card settlement & Good Internal Control. Review collected by and hosted on G2.com.

What do you dislike about FICO Collection Optimization?

Nothing found yet, but satisfied with its use. Review collected by and hosted on G2.com.

What problems is FICO Collection Optimization solving and how is that benefiting you?

Credit Solutions are good. Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
UH
Mid-Market(51-1000 emp.)
Product Reviewed: FICO Customer Communication Services
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about FICO Customer Communication Services?

I have used FICO Customer Communciation Services in a past role and it was an absolute game changer. Clean cut interface and allowed my team to not only work efficiently but improve TAT for customer's concerns. Review collected by and hosted on G2.com.

What do you dislike about FICO Customer Communication Services?

No real concerns. Easy to use and effective software. Review collected by and hosted on G2.com.

What problems is FICO Customer Communication Services solving and how is that benefiting you?

Benefits are unmatched. Allowed my team to effectively communicate with partners and solve issues. Review collected by and hosted on G2.com.

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Verified User in Insurance
EI
Enterprise(> 1000 emp.)
Product Reviewed: FICO Customer Communication Services
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about FICO Customer Communication Services?

The software can be customized to automatically communicate important updates during an insurance policy term. This happens very frequently in insurance, especially for a large portfolio of policy types. Review collected by and hosted on G2.com.

What do you dislike about FICO Customer Communication Services?

Lack of full integration with salesforce CRM. Review collected by and hosted on G2.com.

What problems is FICO Customer Communication Services solving and how is that benefiting you?

It helps alleviate the need for manual intervention to communicate changes to customers (policyholders) every time a policy gets updated. Review collected by and hosted on G2.com.

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Harshwardhan A.
HA
Programmer Analyst ERP
Mid-Market(51-1000 emp.)
Product Reviewed: FICO Collection Optimization
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Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about FICO Collection Optimization?

Mortgage workouts and Credit card settlement Review collected by and hosted on G2.com.

What do you dislike about FICO Collection Optimization?

Nothing disliking yet i found in here... Review collected by and hosted on G2.com.

What problems is FICO Collection Optimization solving and how is that benefiting you?

Credit Card settlements Review collected by and hosted on G2.com.

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MI
Small-Business(50 or fewer emp.)
Product Reviewed: Communications
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
Products used within Communications: FICO Customer Communication Services
What do you like best about Communications?

The user interface is good and very helpful in identifying Frauds. Review collected by and hosted on G2.com.

What do you dislike about Communications?

Services are a little expensive when compared to others. Review collected by and hosted on G2.com.

What problems is Communications solving and how is that benefiting you?

Creating an environment which is easy to use with a good interface. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Enterprise(> 1000 emp.)
Product Reviewed: Communications
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
Products used within Communications: FICO Customer Communication Services
What do you like best about Communications?

Communications is help us to interact with others. it is very easy to identity fraud. Review collected by and hosted on G2.com.

What do you dislike about Communications?

Only thing is cost wise it is little expensive. Review collected by and hosted on G2.com.

What problems is Communications solving and how is that benefiting you?

it is useful for theft monitoring and real time alert. Review collected by and hosted on G2.com.

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Mohammed Touseef U.
MU
IT Technical Lead
Small-Business(50 or fewer emp.)
Product Reviewed: FICO Collection Optimization
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about FICO Collection Optimization?

The complete solution that enables you to model, optimize, assess, and deploy strategies to address challenging business objectives Review collected by and hosted on G2.com.

What do you dislike about FICO Collection Optimization?

personally do not dislike anything from fico collection Review collected by and hosted on G2.com.

What problems is FICO Collection Optimization solving and how is that benefiting you?

Optimized collections decisions maximize outcomes by analyzing the impact of numerous scenarios and business constraints Review collected by and hosted on G2.com.

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Haroon S.
HS
Talent Acquisition Specialist
Mid-Market(51-1000 emp.)
Product Reviewed: FICO Customer Communication Services
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about FICO Customer Communication Services?

Quickly resolve fraud, collect more debt, lower application abandonment, drive service renewals, support upselling and so much more. Review collected by and hosted on G2.com.

What do you dislike about FICO Customer Communication Services?

The phone support service, email support services and the chat support are a bit more slower and can be improved. Review collected by and hosted on G2.com.

What problems is FICO Customer Communication Services solving and how is that benefiting you?

It is resolving effectively the communication with customers throughout the customer credit lifecycle. Review collected by and hosted on G2.com.

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Communications