Communications & Collaboration
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Communications & Collaboration
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4.3 out of 5 stars
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Communications & Collaboration Reviews - Page 7

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Communications & Collaboration Suite Overview

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What is Communications & Collaboration?

GoTo Connect is all-in-one communications software built for SMBs. It gives workers one tool for communication, available to them anywhere, on any-device. You can Phone, Meet & Message. Phone GoTo Connect includes an Enterprise-grade phone system with 100+ features, and includes inclusive minutes for local, long distance and international calls. Meeting Power your Meetings through Video and Audio Conferencing with screen share and advanced collaboration capabilities while you meet with up to 250 people. Messaging Message and share files 1:1, in a group chat or a team channel. Message people outside your organisation with inclusive SMS capability. GoTo Connect has been built across the fundamental principles - to be Simple, Secure & Flexible. Simple GoTo Connect is the easiest phone system to manage on the market. We create simple admin through our unified administration portal – that is recognized by admin users time-and-time again as the most intuitive, thanks to unique features like our Visual Dial Plan editor (no other major competitor offers this; and perfect for SMBs that are forced to regularly double-hat roles/responsibilities) Secure GoTo Connect customers secure peace of mind as we reduce unnecessary headaches where possible: Throughout Covid-19 and the surge to Video Conferencing platforms, our relentless focus on our stability of service saw us become the most reliable and therefore trusted video-meetings platform when compared to the competition. Working from home can be a challenge with weak wi-fi, GoTo Connect is one of the most bandwidth friendly products on the market, with some of our leading competitors requiring up to 50% more for Video and Screen Share. This has been proven by independent sources. Should our customers need us, they can reach us, anytime, anywhere – 24/7. Our customer support is yet again, consistently rated no.1 by end-users on review sites like G2 Crowd, TrustRadius, SoftwareAdvice, GetVoIP and more!. Flexibility GoTo Connect gives you the flexibility to make and a receive a phone call, host a team meeting, conduct an internal townhall, organize and host a Virtual Event for customers, join an outbound sales campaign, train your new recruits and allow them to form a ‘newbie chat group’. All in one app. You always have the right tools for the right use-case. The most advantageous and differentiating factor of flexibility though – is that as a business leader, you now get both your Unified Communications stack, coupled with GoTo Resolve – the only comprehensive IT management and support product on the market built for SMBs – and that flexibility for SMBs means that there is NO feature bloat… only what you need, to help drive your bottom-line success (the ultimate flexibility-test).

Included with this Suite
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GoTo Connect

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GoTo Webinar

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GoTo Training

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GoTo Room

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GoTo Connect Contact Center

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Communications & Collaboration Details
Discussions
Communications & Collaboration Community
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Seller Details
Seller
GoTo
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
46,450 Twitter followers
LinkedIn® Page
www.linkedin.com
1,144 employees on LinkedIn®
Description

GoTo makes IT and business communications easy so its customers can do what matters most. The GoTo portfolio, which includes GoTo Connect UCaaS and CCaaS solutions, as well as LogMeIn Resolve, and LogMeIn Rescue, helps securely connect and support businesses to what’s most important: their teams and customers.

CM
Overview Provided by:
Carolynn Mallozzi

Recent Communications & Collaboration Reviews

Shubham J.
SJ
Shubham J.Enterprise (> 1000 emp.)
4.5 out of 5
"Communications & Collaboration is basic necessity for the information exchange"
Communication & collaboration refers to the exhnage of the infromation over the internet via many mediums like chat, email,skype,message, document,...
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Communications & Collaboration Media

15,528 Communications & Collaboration Reviews

4.3 out of 5
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Communications & Collaboration Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
This product has not yet received any positive sentiments.
Cons

Overall Review Sentiment for Communications & CollaborationQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Sarin J.
SJ
Network Engineer
Enterprise(> 1000 emp.)
Product Reviewed: GoTo Meeting
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about GoTo Meeting?

The new function that blocks out background noise is great; it helps keep meetings clear. Review collected by and hosted on G2.com.

What do you dislike about GoTo Meeting?

Setting up a meeting can be a little hard for me sometimes. Review collected by and hosted on G2.com.

What problems is GoTo Meeting solving and how is that benefiting you?

I suggest GoTo Meeting to anyone who needs a safe way to hold a virtual meeting. Review collected by and hosted on G2.com.

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MK
Associate
Small-Business(50 or fewer emp.)
Product Reviewed: GoTo Meeting
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Validated Reviewer
Review source: Organic
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about GoTo Meeting?

Its user interface. Very smooth to use. recommended Review collected by and hosted on G2.com.

What do you dislike about GoTo Meeting?

It sometimes has voice issues and lags sometime Review collected by and hosted on G2.com.

What problems is GoTo Meeting solving and how is that benefiting you?

Conducting meeting across boundaries Review collected by and hosted on G2.com.

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Aniruddha P.
AP
Field Tech II
Mid-Market(51-1000 emp.)
Product Reviewed: GoTo Meeting
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Validated Reviewer
Review source: G2 invite
Incentivized Review
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about GoTo Meeting?

one click and join the meet. easy to use Review collected by and hosted on G2.com.

What do you dislike about GoTo Meeting?

very small User Interface. need more options like sharing screen n all. Review collected by and hosted on G2.com.

What problems is GoTo Meeting solving and how is that benefiting you?

Business Meeting

Very Easy UI

Having interviews on goto meet Review collected by and hosted on G2.com.

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Verified User in Consulting
GC
Mid-Market(51-1000 emp.)
Product Reviewed: GoTo Meeting
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Validated Reviewer
Review source: Organic
What do you like best about GoTo Meeting?

GoTo Meeting is very helpful to connect with people with the team and others very useful and it is very user friendly Review collected by and hosted on G2.com.

What do you dislike about GoTo Meeting?

One thing I dislike about GoYo Meeting is, sometimes it is hard to find widgets in the screen. Review collected by and hosted on G2.com.

What problems is GoTo Meeting solving and how is that benefiting you?

GoTo Meeting solving the screen share problems by giving the options to select by which means you are going to share your screen and it benefiting me to get less nervous Review collected by and hosted on G2.com.

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PH
Mid-Market(51-1000 emp.)
Product Reviewed: GoTo Connect
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about GoTo Connect?

The system is well-designed and easy to use. The best part though is their excellent service! Review collected by and hosted on G2.com.

What do you dislike about GoTo Connect?

I'm straining to think about any negatives. The system has been great! Review collected by and hosted on G2.com.

What problems is GoTo Connect solving and how is that benefiting you?

We had a VOIP system from an older, more-established vendor. It was difficult to administer, quite tedious to make changes to, and basically we were completely reliant on a sales engineer to make small changes. Now we have a much-more expanded system with more features and twice as many devices, and it's easy (even fun!) to administer. Review collected by and hosted on G2.com.

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Miral C.
MC
Senior Software Engineer
Enterprise(> 1000 emp.)
Product Reviewed: GoTo Meeting
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Validated Reviewer
Review source: Organic
What do you like best about GoTo Meeting?

- reliability and ease of use

- High-Quality Audio and Video

- Screen Sharing and Collaboration Tools

- Mobile and Cross-Platform Support

- Recording Feature Review collected by and hosted on G2.com.

What do you dislike about GoTo Meeting?

- UI is not so good

- Occasional lags

- Resource intensive Review collected by and hosted on G2.com.

What problems is GoTo Meeting solving and how is that benefiting you?

- Efficient Collaboration

- Flexible Meeting Accessibility

- Recording and Playback Review collected by and hosted on G2.com.

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Verified User in Hospitality
UH
Small-Business(50 or fewer emp.)
Product Reviewed: GoTo Connect
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Validated Reviewer
Review source: Organic
What do you like best about GoTo Connect?

To the title, GoToConnect had exceptional customer service. They made me feel very comfortable that should I ever have questions or concerns, I (my company) was well taken care of. Review collected by and hosted on G2.com.

What do you dislike about GoTo Connect?

Nothing comes to mind. I was satisfied all the way around Review collected by and hosted on G2.com.

What problems is GoTo Connect solving and how is that benefiting you?

GoTo was my companies voicemail service. Review collected by and hosted on G2.com.

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Verified User in Retail
UR
Mid-Market(51-1000 emp.)
Product Reviewed: GoTo Meeting
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Validated Reviewer
Review source: Organic
What do you like best about GoTo Meeting?

Impressive video and audio quality

User friendly interface

We used it weekly once for townhall meetings Review collected by and hosted on G2.com.

What do you dislike about GoTo Meeting?

A light hiccup with integrating with our calendar system Review collected by and hosted on G2.com.

What problems is GoTo Meeting solving and how is that benefiting you?

Secure platform than zoom or any other video conferencing platforms, i must say. It is a great choice for both small team huddles and larger webinars. We have not faced any video or audio lag in the meetings inspite of audience crowd more than 500 Review collected by and hosted on G2.com.

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Verified User in Medical Devices
AM
Mid-Market(51-1000 emp.)
Product Reviewed: GoTo Connect
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about GoTo Connect?

The different campaigns and ways you can use GoTo are so varied and useful, from chats, to call back options, personal Fax#'s and meeting rooms, it really covers it all.

The help articles are great and have walked me through Anything I need to know or set up. Review collected by and hosted on G2.com.

What do you dislike about GoTo Connect?

The desktop application is occasionally unreliable. I have to close it completely to refresh the data i'm seeing or it will sometimes show people logged into the queue who arent.

These are just minor things that I wish/hope Goto will consider in the future:

I wish that it would show who is on what call to everyone. It's the one feature I miss from our old software. Only seeing a little red busy image on someones user icon with no caller Id of who theyre speaking to is annoying. It makes figuring out if a call you transfered connected sucussfully very clunky.

The Analytics do not capture the Abandoned and timed out calls. I have to check those numbers same day in the queue window. If I check for call participation totals in the analytics page, there is nothing for viewing how many abandoned or timed out calls happened on specific days. Review collected by and hosted on G2.com.

What problems is GoTo Connect solving and how is that benefiting you?

Queue management and caller metrics tracking. The quality and ease of use has greatly helped our business. Review collected by and hosted on G2.com.

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Daniel K.
DK
Account Executive
Small-Business(50 or fewer emp.)
Product Reviewed: GoTo Meeting
More Options
Validated Reviewer
Review source: Organic
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about GoTo Meeting?

Very useful and does not glitch. Works well. Review collected by and hosted on G2.com.

What do you dislike about GoTo Meeting?

Nothing so far. Works very well and no glitches Review collected by and hosted on G2.com.

What problems is GoTo Meeting solving and how is that benefiting you?

Helps teams coordinate goals Review collected by and hosted on G2.com.

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