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Communications & Collaboration Reviews - Page 6

Communications & Collaboration Suite Overview

What is Communications & Collaboration?

GoTo Connect is all-in-one communications software built for SMBs. It gives workers one tool for communication, available to them anywhere, on any-device. You can Phone, Meet & Message. Phone GoTo Connect includes an Enterprise-grade phone system with 100+ features, and includes inclusive minutes for local, long distance and international calls. Meeting Power your Meetings through Video and Audio Conferencing with screen share and advanced collaboration capabilities while you meet with up to 250 people. Messaging Message and share files 1:1, in a group chat or a team channel. Message people outside your organisation with inclusive SMS capability. GoTo Connect has been built across the fundamental principles - to be Simple, Secure & Flexible. Simple GoTo Connect is the easiest phone system to manage on the market. We create simple admin through our unified administration portal – that is recognized by admin users time-and-time again as the most intuitive, thanks to unique features like our Visual Dial Plan editor (no other major competitor offers this; and perfect for SMBs that are forced to regularly double-hat roles/responsibilities) Secure GoTo Connect customers secure peace of mind as we reduce unnecessary headaches where possible: Throughout Covid-19 and the surge to Video Conferencing platforms, our relentless focus on our stability of service saw us become the most reliable and therefore trusted video-meetings platform when compared to the competition. Working from home can be a challenge with weak wi-fi, GoTo Connect is one of the most bandwidth friendly products on the market, with some of our leading competitors requiring up to 50% more for Video and Screen Share. This has been proven by independent sources. Should our customers need us, they can reach us, anytime, anywhere – 24/7. Our customer support is yet again, consistently rated no.1 by end-users on review sites like G2 Crowd, TrustRadius, SoftwareAdvice, GetVoIP and more!. Flexibility GoTo Connect gives you the flexibility to make and a receive a phone call, host a team meeting, conduct an internal townhall, organize and host a Virtual Event for customers, join an outbound sales campaign, train your new recruits and allow them to form a ‘newbie chat group’. All in one app. You always have the right tools for the right use-case. The most advantageous and differentiating factor of flexibility though – is that as a business leader, you now get both your Unified Communications stack, coupled with GoTo Resolve – the only comprehensive IT management and support product on the market built for SMBs – and that flexibility for SMBs means that there is NO feature bloat… only what you need, to help drive your bottom-line success (the ultimate flexibility-test).

Included with this Suite
Communications & Collaboration Details
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Seller Details
Seller
GoTo
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
46,450 Twitter followers
LinkedIn® Page
www.linkedin.com
1,144 employees on LinkedIn®
Description

GoTo makes IT and business communications easy so its customers can do what matters most. The GoTo portfolio, which includes GoTo Connect UCaaS and CCaaS solutions, as well as LogMeIn Resolve, and LogMeIn Rescue, helps securely connect and support businesses to what’s most important: their teams and customers.


CM
Overview Provided by:

Recent Communications & Collaboration Reviews

Shubham J.
SJ
Shubham J.Enterprise (> 1000 emp.)
4.5 out of 5
"Communications & Collaboration is basic necessity for the information exchange"
Communication & collaboration refers to the exhnage of the infromation over the internet via many mediums like chat, email,skype,message, document,...
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Communications & Collaboration Media

15,528 Communications & Collaboration Reviews

4.3 out of 5
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15,528 Communications & Collaboration Reviews
4.3 out of 5
15,528 Communications & Collaboration Reviews
4.3 out of 5

Communications & Collaboration Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
This product has not yet received any positive sentiments.
Cons

Overall Review Sentiment for Communications & CollaborationQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Manufacturing
UM
Small-Business(50 or fewer emp.)
Product Reviewed: GoTo Meeting
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about GoTo Meeting?

GoTo Meeting allows you to manage your schedule, track your meetings and it saves them for review later. It was easy to install and I never needed customer support. Review collected by and hosted on G2.com.

What do you dislike about GoTo Meeting?

Sometimes others outside want to use another platform. Review collected by and hosted on G2.com.

What problems is GoTo Meeting solving and how is that benefiting you?

Mu business need is video conferencing for meetings and product demos. Review collected by and hosted on G2.com.

Dr Vinit P.
DP
Specialist
Small-Business(50 or fewer emp.)
Product Reviewed: GoTo Meeting
More Options
Validated Reviewer
Review source: Organic
What do you like best about GoTo Meeting?

Ease of joining the call and voice clarity.

Security aspect of the users. Review collected by and hosted on G2.com.

What do you dislike about GoTo Meeting?

It was helpful and n specific dislikes that i would like to mention at this point of time. Review collected by and hosted on G2.com.

What problems is GoTo Meeting solving and how is that benefiting you?

It is coming up as a platform which is at par with the exisiting ones available. I love the voice clarity aspect and the way it can be implemented in daily meetings. Its helps users to join the meeting with a great ease. Review collected by and hosted on G2.com.

Peter M.
PM
Infrastructure Engineer
Small-Business(50 or fewer emp.)
Product Reviewed: GoTo Connect
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about GoTo Connect?

Customer Service is great along with their prices. Review collected by and hosted on G2.com.

What do you dislike about GoTo Connect?

Nothing at this point that I can say that I dislike Review collected by and hosted on G2.com.

What problems is GoTo Connect solving and how is that benefiting you?

It has brought down the cost and allows the staff to be ver flexable in being able to communicate either by phone or having the calls forwarded to their cell phones Review collected by and hosted on G2.com.

Response from Goto Customer Success of GoTo Connect

Thank you so much Peter for your kind words! We’re so glad to hear that you had a great experience with us.

JC
tech sales
Small-Business(50 or fewer emp.)
Product Reviewed: GoTo Webinar
More Options
Validated Reviewer
Review source: Organic
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about GoTo Webinar?

super easy login and set up. ease of use as well as control over particpants Review collected by and hosted on G2.com.

What do you dislike about GoTo Webinar?

little hard to get chat information when posted as menu is a tad convoluted Review collected by and hosted on G2.com.

What problems is GoTo Webinar solving and how is that benefiting you?

just really the chat information as one needs to go to a complete full screen to see Review collected by and hosted on G2.com.

Samuel A.
SA
Small-Business(50 or fewer emp.)
Product Reviewed: GoTo Connect
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about GoTo Connect?

It is easy to use and has relatively basic implementation during the rollout process. Customer support was beneficial during the rollout and continues to provide valuable support as needed. We use the product daily, multiple times per day. The number of available product features is endless. We have had no roadblocks or bumps when integrating the product with our network. Review collected by and hosted on G2.com.

What do you dislike about GoTo Connect?

Some users took a bit longer than anticipated to learn the functionality of the systems but eventually caught on. Some of the documents could be distilled a bit more. Review collected by and hosted on G2.com.

What problems is GoTo Connect solving and how is that benefiting you?

One solution for telephone and fax. Also, can receive/send a fax from anywhere. Review collected by and hosted on G2.com.

Paul C.
PC
Owner
Small-Business(50 or fewer emp.)
Product Reviewed: GoTo Connect
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about GoTo Connect?

The quality, service & price are the best. Review collected by and hosted on G2.com.

What do you dislike about GoTo Connect?

There are many tools I don't use because I don't know how they can help me, and I don't have the time to learn Review collected by and hosted on G2.com.

What problems is GoTo Connect solving and how is that benefiting you?

GTC makes my small business look larger because clients can reach me on my work number while I am on the road. Also, the menu option to press 1 to reach me filters out 99.99% of spam calls Review collected by and hosted on G2.com.

Response from Goto Customer Success of GoTo Connect

Thank you for the fantastic review! We're so glad to hear that you're enjoying GoToConnect! I wanted to share a helpful resource with you Paul. I will be adding a link below in case you are interested in taking some training. It is designed to be a valuable tool for enhancing your knowledge and skills.

See how GoTo Connect improved
MM
Small-Business(50 or fewer emp.)
Product Reviewed: GoTo Connect
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about GoTo Connect?

I love the iphone app. I can make and receive business calls, see which of my team members oare on the phone or off at a glance and the call quality is perfect. I can be anywhere and my business line is always with me.We've been with G2 for six years. Originally, it was mostly about price for us but the service has never disappointed. They continue to innovate and we're sure we're getting the most bang for our buck. Review collected by and hosted on G2.com.

What do you dislike about GoTo Connect?

I really can't come up with any dislikes. Review collected by and hosted on G2.com.

What problems is GoTo Connect solving and how is that benefiting you?

Having complete access to my business line pretty much anywhere in the world. Review collected by and hosted on G2.com.

DP
SAS Programmer
Mid-Market(51-1000 emp.)
Product Reviewed: GoTo Meeting
More Options
Validated Reviewer
Review source: Organic
What do you like best about GoTo Meeting?

Easy to help to join another team for audio call and sharing screen. Review collected by and hosted on G2.com.

What do you dislike about GoTo Meeting?

No video call facility and some time disconnect it's may be bag. Review collected by and hosted on G2.com.

What problems is GoTo Meeting solving and how is that benefiting you?

Screen sharing Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
GI
Mid-Market(51-1000 emp.)
Product Reviewed: GoTo Meeting
More Options
Validated Reviewer
Review source: Organic
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about GoTo Meeting?

The GoTo meeting has an intuitive and easy-to-navigate interface, making it accessible for users of all technical levels.

It provides robust security measures, preventing unauthorized access, and ensures sensitive information shared during meetings remain secure.

It has seamless integration capabilities, enhancing productivity and collaboration, it also delivers stable and reliable performance with minimal downtime. Review collected by and hosted on G2.com.

What do you dislike about GoTo Meeting?

Users occassionally face connectivity issues and software crashes, which can disrupt meetings.

Lacks certain customization features in the user interface and branding which can be a drawback for businesses needing a tailored meeting experience.

The mobile app version does not include all the features available on the desktop version, limiting its functionality for users relying on mobile devices Review collected by and hosted on G2.com.

What problems is GoTo Meeting solving and how is that benefiting you?

Remote collaboration, efficiency in scheduling and conducting meetings, training and webinars, and security and compliance Review collected by and hosted on G2.com.

GK
Technical Manager, Products
Information Technology and Services
Mid-Market(51-1000 emp.)
Product Reviewed: GoTo Webinar
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about GoTo Webinar?

GoTo Webinar is one of the best and fastest tools to host corporate webinars. Creating a webinar is extremely simple and the customization options are great. GoTo Webinar also integrates seamlessly with CRM tools like HubSpot where webinar registrants and attendees can be synced. The API capabilities also help us acquire registrations through multiple channels. Review collected by and hosted on G2.com.

What do you dislike about GoTo Webinar?

GoTo Webinar does not have any major cons. Review collected by and hosted on G2.com.

What problems is GoTo Webinar solving and how is that benefiting you?

We host at least two webinars each month and the registrants are mostly B2B customers and prospects. GoTo Webinar helps us from scheduling and hosting webinars to managing registrants and attendees, all in one platform. GoTo Webinar also syncs the date to our CRM which helps us identify how our customers are engaging through webinars. Review collected by and hosted on G2.com.