Communications & Collaboration Pros and Cons

The development teams behind GoTo Connect take the time to understand each use case and any issues that arise. They are solutions builders not just developers. Review collected by and hosted on G2.com.

The support team isn't always up to date on the latest features so that can make things challenging when trying to get solutions quickly. Review collected by and hosted on G2.com.

Very easy to use. Does not actually require user training Review collected by and hosted on G2.com.

There is honestly nothing that I dislike Review collected by and hosted on G2.com.

GoTo offers the flexibility of a truly mobile solution agnostic of location. It simply works once provisioned and plugged in to a working ethernet connection. [or via wifi if the device is wifi-enabled/capable]. Physical phones are super-simple to use once provisioned and set up. Customer Support is one of the most compelling reasons to go with this vendor/solution. It integrates beautifully with our remote team and allows us to maintain a virtual presence, the next best thing to a brick and mortar presence; but much more flexible in its ability to keep the team connected and productive. Review collected by and hosted on G2.com.

Goto Connect has everything we need at this stage of our growth. Review collected by and hosted on G2.com.

The Dial Plans make GTC very flexible and easy to understand. I am able to emulate many PBX routing features. Admin Portal is intuitive and easy to manage. GTC has won more than one deal for us due to the fact they are willing to bill monthly on MSB accounts. Review collected by and hosted on G2.com.

I would like to see improvements in Call Reporting, somewhat limited and difficult to produce (Call Center included). I also am having issues lately competing price wise with venders with a basic phone license (no video collaboration) Review collected by and hosted on G2.com.

Is convenient for scheduled meetings and presentations. Review collected by and hosted on G2.com.

It may take some time for new recruits. But yet and still it is more convenient. Review collected by and hosted on G2.com.

I love the ease of use for this product. Their softphone app is the best I've used. Calls, voicemails, call center features, and SMS all in one platform make it simple to manage my team. Call quality is great as well. It was easy to implement for our entire team and it's something we use every single day now. Their customer support is top notch as well if we do run into any issues. Review collected by and hosted on G2.com.

It would be nice if contact center was available on mobile Review collected by and hosted on G2.com.

This product is easy to use and just works. Review collected by and hosted on G2.com.

Porting of numbers from various carriers. Very tedious. Review collected by and hosted on G2.com.

The ability to track down and listen to a prior call Review collected by and hosted on G2.com.

No enough history ie: can't go back far enough for some calls Review collected by and hosted on G2.com.

The adminsitration side of the platform, made it easy to deploy and recoop licensing Review collected by and hosted on G2.com.

The cost for licensing was higher than implementing other options Review collected by and hosted on G2.com.

The ease of connecting. Hosting and meeting for up to 500 participants with pictures in. Audio participation for up to 5,000 participation. White board for illustration and demonstration. Clear recording abilities. Global capability. Review collected by and hosted on G2.com.

Would you believe if I say nothing at all. Review collected by and hosted on G2.com.