Communications & Collaboration
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Communications & Collaboration
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4.3 out of 5 stars
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Communications & Collaboration Reviews - Page 5

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Communications & Collaboration Suite Overview

Editedit
What is Communications & Collaboration?

GoTo Connect is all-in-one communications software built for SMBs. It gives workers one tool for communication, available to them anywhere, on any-device. You can Phone, Meet & Message. Phone GoTo Connect includes an Enterprise-grade phone system with 100+ features, and includes inclusive minutes for local, long distance and international calls. Meeting Power your Meetings through Video and Audio Conferencing with screen share and advanced collaboration capabilities while you meet with up to 250 people. Messaging Message and share files 1:1, in a group chat or a team channel. Message people outside your organisation with inclusive SMS capability. GoTo Connect has been built across the fundamental principles - to be Simple, Secure & Flexible. Simple GoTo Connect is the easiest phone system to manage on the market. We create simple admin through our unified administration portal – that is recognized by admin users time-and-time again as the most intuitive, thanks to unique features like our Visual Dial Plan editor (no other major competitor offers this; and perfect for SMBs that are forced to regularly double-hat roles/responsibilities) Secure GoTo Connect customers secure peace of mind as we reduce unnecessary headaches where possible: Throughout Covid-19 and the surge to Video Conferencing platforms, our relentless focus on our stability of service saw us become the most reliable and therefore trusted video-meetings platform when compared to the competition. Working from home can be a challenge with weak wi-fi, GoTo Connect is one of the most bandwidth friendly products on the market, with some of our leading competitors requiring up to 50% more for Video and Screen Share. This has been proven by independent sources. Should our customers need us, they can reach us, anytime, anywhere – 24/7. Our customer support is yet again, consistently rated no.1 by end-users on review sites like G2 Crowd, TrustRadius, SoftwareAdvice, GetVoIP and more!. Flexibility GoTo Connect gives you the flexibility to make and a receive a phone call, host a team meeting, conduct an internal townhall, organize and host a Virtual Event for customers, join an outbound sales campaign, train your new recruits and allow them to form a ‘newbie chat group’. All in one app. You always have the right tools for the right use-case. The most advantageous and differentiating factor of flexibility though – is that as a business leader, you now get both your Unified Communications stack, coupled with GoTo Resolve – the only comprehensive IT management and support product on the market built for SMBs – and that flexibility for SMBs means that there is NO feature bloat… only what you need, to help drive your bottom-line success (the ultimate flexibility-test).

Included with this Suite
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GoTo Connect Contact Center

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Communications & Collaboration Details
Discussions
Communications & Collaboration Community
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Seller Details
Seller
GoTo
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
46,450 Twitter followers
LinkedIn® Page
www.linkedin.com
1,144 employees on LinkedIn®
Description

GoTo makes IT and business communications easy so its customers can do what matters most. The GoTo portfolio, which includes GoTo Connect UCaaS and CCaaS solutions, as well as LogMeIn Resolve, and LogMeIn Rescue, helps securely connect and support businesses to what’s most important: their teams and customers.

CM
Overview Provided by:
Carolynn Mallozzi

Recent Communications & Collaboration Reviews

Shubham J.
SJ
Shubham J.Enterprise (> 1000 emp.)
4.5 out of 5
"Communications & Collaboration is basic necessity for the information exchange"
Communication & collaboration refers to the exhnage of the infromation over the internet via many mediums like chat, email,skype,message, document,...
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Communications & Collaboration Media

15,528 Communications & Collaboration Reviews

4.3 out of 5
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Communications & Collaboration Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
This product has not yet received any positive sentiments.
Cons

Overall Review Sentiment for Communications & CollaborationQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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TS
Director of Marketing
Logistics and Supply Chain
Mid-Market(51-1000 emp.)
Product Reviewed: GoTo Connect
More Options
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
What do you like best about GoTo Connect?

The development teams behind GoTo Connect take the time to understand each use case and any issues that arise. They are solutions builders not just developers. Review collected by and hosted on G2.com.

What do you dislike about GoTo Connect?

The support team isn't always up to date on the latest features so that can make things challenging when trying to get solutions quickly. Review collected by and hosted on G2.com.

What problems is GoTo Connect solving and how is that benefiting you?

Go To Connect offers our company a fantastic phone option with the ability to text both individual messages and campaigns. Review collected by and hosted on G2.com.

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Response from Goto Customer Success of GoTo Connect
Editedit

We really appreciate you taking the time to share your experience with us. Thank you for your wonderful feedback! Our team works hard to deliver the best experience possible, and we're delighted to hear that we hit the mark for you.

Helpful?
Share
Admin Approval Link
Sharon M.
SM
project manager (resource efficiency, carbon tax risk managemen)
Consulting
Small-Business(50 or fewer emp.)
Product Reviewed: GoTo Meeting
More Options
Validated Reviewer
Review source: Organic Review from User Profile
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about GoTo Meeting?

Very easy to use. Does not actually require user training Review collected by and hosted on G2.com.

What do you dislike about GoTo Meeting?

There is honestly nothing that I dislike Review collected by and hosted on G2.com.

What problems is GoTo Meeting solving and how is that benefiting you?

Ease of use for video conferencing. Review collected by and hosted on G2.com.

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Doc P.
DP
Principle
Small-Business(50 or fewer emp.)
Product Reviewed: GoTo Connect
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about GoTo Connect?

GoTo offers the flexibility of a truly mobile solution agnostic of location. It simply works once provisioned and plugged in to a working ethernet connection. [or via wifi if the device is wifi-enabled/capable]. Physical phones are super-simple to use once provisioned and set up. Customer Support is one of the most compelling reasons to go with this vendor/solution. It integrates beautifully with our remote team and allows us to maintain a virtual presence, the next best thing to a brick and mortar presence; but much more flexible in its ability to keep the team connected and productive. Review collected by and hosted on G2.com.

What do you dislike about GoTo Connect?

Goto Connect has everything we need at this stage of our growth. Review collected by and hosted on G2.com.

What problems is GoTo Connect solving and how is that benefiting you?

- VOIP for the entire team

- Soft phones and where warranted, physical devices

- SMS/MFA for certain MFA-dependent services we subscribe to

- Conference calling Review collected by and hosted on G2.com.

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Response from Goto Customer Success of GoTo Connect
Editedit

Thank you for your wonderful feedback! Our team works hard to deliver the best experience possible, and we're delighted to hear that we hit the mark for you. We are committed to work better on our product for our community.

Helpful?
Share
Admin Approval Link
TP
Small-Business(50 or fewer emp.)
Product Reviewed: GoTo Connect
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about GoTo Connect?

The Dial Plans make GTC very flexible and easy to understand. I am able to emulate many PBX routing features. Admin Portal is intuitive and easy to manage. GTC has won more than one deal for us due to the fact they are willing to bill monthly on MSB accounts. Review collected by and hosted on G2.com.

What do you dislike about GoTo Connect?

I would like to see improvements in Call Reporting, somewhat limited and difficult to produce (Call Center included). I also am having issues lately competing price wise with venders with a basic phone license (no video collaboration) Review collected by and hosted on G2.com.

What problems is GoTo Connect solving and how is that benefiting you?

GTC works very well as a replacement for a traditional PBX and with the benifit of adding UCaaS features (Mobility, Apps, SMS, Faxing, etc) Review collected by and hosted on G2.com.

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Share
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Verified User in Business Supplies and Equipment
GB
Small-Business(50 or fewer emp.)
Product Reviewed: GoTo Meeting
More Options
Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about GoTo Meeting?

Is convenient for scheduled meetings and presentations. Review collected by and hosted on G2.com.

What do you dislike about GoTo Meeting?

It may take some time for new recruits. But yet and still it is more convenient. Review collected by and hosted on G2.com.

What problems is GoTo Meeting solving and how is that benefiting you?

It allows you to see the problem and fix immediately during the meeting. Review collected by and hosted on G2.com.

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Helpful?
Share
Admin Approval Link
Draven H.
DH
Mid-Market(51-1000 emp.)
Product Reviewed: GoTo Connect
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about GoTo Connect?

I love the ease of use for this product. Their softphone app is the best I've used. Calls, voicemails, call center features, and SMS all in one platform make it simple to manage my team. Call quality is great as well. It was easy to implement for our entire team and it's something we use every single day now. Their customer support is top notch as well if we do run into any issues. Review collected by and hosted on G2.com.

What do you dislike about GoTo Connect?

It would be nice if contact center was available on mobile Review collected by and hosted on G2.com.

What problems is GoTo Connect solving and how is that benefiting you?

Getting connected to our customers - we're able to quickly communicate with them and provide them with a great experience. Review collected by and hosted on G2.com.

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Helpful?
Share
Admin Approval Link
Verified User in Financial Services
EF
Mid-Market(51-1000 emp.)
Product Reviewed: GoTo Connect
More Options
Validated Reviewer
Review source: Organic
What do you like best about GoTo Connect?

This product is easy to use and just works. Review collected by and hosted on G2.com.

What do you dislike about GoTo Connect?

Porting of numbers from various carriers. Very tedious. Review collected by and hosted on G2.com.

What problems is GoTo Connect solving and how is that benefiting you?

Replaced an EOL phone system. Also provides an SMS platform to communicate to our users. Review collected by and hosted on G2.com.

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Helpful?
Share
Admin Approval Link
Verified User in Insurance
AI
Small-Business(50 or fewer emp.)
Product Reviewed: GoTo Meeting
More Options
Validated Reviewer
Review source: Thank You page
What do you like best about GoTo Meeting?

The ability to track down and listen to a prior call Review collected by and hosted on G2.com.

What do you dislike about GoTo Meeting?

No enough history ie: can't go back far enough for some calls Review collected by and hosted on G2.com.

What problems is GoTo Meeting solving and how is that benefiting you?

We are able to communicate with employees when they are not in the office and meetings are necessary Review collected by and hosted on G2.com.

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Helpful?
Share
Admin Approval Link
BS
Helpdesk Mgr
Enterprise(> 1000 emp.)
Product Reviewed: GoTo Meeting
More Options
Validated Reviewer
Review source: Thank You page
What do you like best about GoTo Meeting?

The adminsitration side of the platform, made it easy to deploy and recoop licensing Review collected by and hosted on G2.com.

What do you dislike about GoTo Meeting?

The cost for licensing was higher than implementing other options Review collected by and hosted on G2.com.

What problems is GoTo Meeting solving and how is that benefiting you?

GoTo Meeting allowed users to have video conferencing platform Review collected by and hosted on G2.com.

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Helpful?
Share
Admin Approval Link
Taiwo Tammy O.
TO
COO/Acquisition\Sales
Small-Business(50 or fewer emp.)
Product Reviewed: GoTo Meeting
More Options
Validated Reviewer
Review source: Organic Review from User Profile
What do you like best about GoTo Meeting?

The ease of connecting. Hosting and meeting for up to 500 participants with pictures in. Audio participation for up to 5,000 participation. White board for illustration and demonstration. Clear recording abilities. Global capability. Review collected by and hosted on G2.com.

What do you dislike about GoTo Meeting?

Would you believe if I say nothing at all. Review collected by and hosted on G2.com.

What problems is GoTo Meeting solving and how is that benefiting you?

Creating the ease of collaboration for companies, organizations, governments Institutions, healthcare and education. Review collected by and hosted on G2.com.

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