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49 out of 50 Total Reviews for CommBox
Overall Review Sentiment for CommBox
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We've been using CommBox to communicate with customers on WhatsApp, qualify leads automatically, and send payment reminders.
We use CommBox’s chatbots for lead generation and qualification, passing them to sales reps for further handling.
The campaigns feature helps us send promotional messages via WhatsApp on a large scale, improving engagement and conversion and reducing the need to call customers.
Overall, in our 3 years working with CommBox, we have reduced our lead response time from a week to just 36-48 hours, which is amazing. We manage about 35% of our customer engagement on digital channels through CommBox.
The support team at CommBox is excellent, with quick responses and personal assistance.
CommBox also helps us improve our customer service quality, increase agents' productivity, and provide a great customer experience.
The platform is very friendly and easy to use. This past year they added a lot of guides, which helps a lot! Review collected by and hosted on G2.com.
We use our own CRM, which CommBox isn't integrated into. Review collected by and hosted on G2.com.
We can connect with customers across channels like WhatsApp, chat, messenger, and email— in one Unified Inbox.
Instead of making cold calls, we can reach thousands of customers through personalized WhatsApp campaigns, saves uf time and effort.
We receive high-intent, qualified leads directly from our website or WhatsApp channels.
The platform is friendly and easy to use and implement.
CommBox's team contact me and offer me efficient ways to use the platform.
We can close deals faster! Review collected by and hosted on G2.com.
We still haven't discovered the full capabilities of the platform. Sure we can get more out of it. Review collected by and hosted on G2.com.
its easy to use and simple. The implementation is easy. Customer support is great. There are a great number of features. Review collected by and hosted on G2.com.
The frequency isnt used much on my end. the ease of integragation could use some work. Review collected by and hosted on G2.com.
When you cannot find the words or try to explain something with out writing a book, commbox has you covered. The Ai wrote what i could not, in less words and more professional Review collected by and hosted on G2.com.
I have not found anything with commbox that i do not like Review collected by and hosted on G2.com.
I love the ability that CommBox gives you to connect with your customer in a convenient way for both parties. Review collected by and hosted on G2.com.
I wish every company I dealt with as a customer utlizied CommBox Review collected by and hosted on G2.com.
CommBox’s platform is super friendly. It’s so easy to use and support customers with it. We love that we can create various automation ourselves, quickly build smart chatbots for our customers and streamline our work, as well as ours.
We use CommBox for two main purposes: to provide IT support via WhatsApp and enable digital engagement for our customers.
IT support: customers can reach us via WhatsApp, and CommBox’s chatbot quickly collects details and completes the user authentication process. Once a user is authenticated, CommBox’s smart routing automatically routes the conversation to our live support team.
Digital engagement: we connect call centers to WhatsApp through CommBox, allowing them to offer their services to end consumers. One example is Tel Hahomer Hospital, which uses CommBox through us to offer patients with medical services on WhatsApp. Review collected by and hosted on G2.com.
Complex developments needs CommBox’s team to handle, it’s not fully self-service yet. Review collected by and hosted on G2.com.
The CommBox platform is absolutely fabulous! The platform's dashboard and analytics tools allow us to track agent performance, customer satisfaction, efficiency, SLA, and other metrics that give us a complete view of our customer journey and agent performance.
CommBox's platform is very intuitive and friendly. The agent interface offers many features, giving us increased productivity. We can monitor performance, and modify our work to maximize our customer service efficiency.
With Commbox, we can easily support customers on SMS, Facebook, and other messaging channels while having all conversations and data in one place. As leaders in the transportation industry, Egged’s passengers can easily get information and have their needs answered, without picking up the phone.
We are so happy to have CommBox as our customer communication solution. Review collected by and hosted on G2.com.
The customer support team is not available 24/7. Review collected by and hosted on G2.com.
In customer service, CommBox improves our ability to provide high-quality insurance services via WhatsApp, Facebook Messenger, and live chat, from one convenient interface.
The platform enables us to handle insurance-related requests easily on digital channels, provide information, and collect customer satisfaction through surveys.
CommBox benefits us in a number of ways:
High availability across digital channels - 30% of our calls shifted to digital communication
Increased FCR score
Improved CSAT
Increased SLA
Enhanced agent performance with deep analytics – 34% of our customer service agents shifted from phone to digital communication with CommBox
We also use CommBox’s WhatsApp Campaigns tool to send promotional messages to our customers based on ready-to-use templates.
In the operations department, CommBox provides us with a designated WhatsApp channel for document processing. Review collected by and hosted on G2.com.
Developing new features takes some time and each request needs to be examined to see if it can be added to the product. Review collected by and hosted on G2.com.
CommBox is the perfect solution for consumer electronics brands. As a leading provider with millions of products and customers, we use CommBox to serve our customers on digital channels around the clock, backed by a flexible platform that fits our business needs. CommBox enabled us to optimize our call center and reduce repetitive tasks while focusing our agents on important issues.
We like that:
Customers don’t need to wait for an agent.
All conversation history is saved and accessible.
Agents can view insights in real time through a comprehensive dashboard.
With CommBox, we had great achievements:
50% of routed requests are resolved by a bot
40% of all customer communication is managed digitally
20+ conversations are handled by one agent on digital channels·
18% of human capital costs saved
8X NPS Review collected by and hosted on G2.com.
Specific developments are costly and take some time.
Doesn’t completely replace the agents’ work. Review collected by and hosted on G2.com.
