--- title: Comm100 Reviews meta_title: 'Comm100 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 54 reviews by the users' company size, role or industry to find out how Comm100 works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 54 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Comm100 Reviews **Vendor:** Comm100 Network Corporation **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.4/5.0 **Total Reviews:** 54 ## About Comm100 Comm100 is a global provider of AI-powered omnichannel customer support software designed to help organizations across commercial, government, and nonprofit sectors deliver seamless and consistent customer service. With a diverse clientele that includes notable names such as Rackspace, Stanford University, and Global Affairs Canada, Comm100 provides a robust platform that integrates multiple communication channels, ensuring that users can engage with their customers effectively, regardless of the medium. The Comm100 platform consolidates various support channels, including live chat, email, social media, secure messaging, and self-service resources, into a single, unified experience. This integration enhances visibility and streamlines workflows, allowing support teams to manage conversations efficiently and respond to inquiries promptly. By centralizing interactions, organizations can maintain a consistent service level across different channels, catering to a wide range of audiences and handling varying interaction volumes without compromising quality. One of the standout features of Comm100 is its advanced AI capabilities, which are woven throughout the platform to boost both productivity and performance for support teams. The software includes agentic tools designed to assist with routine interactions, enabling human agents to focus on more complex inquiries. Additionally, AI-driven quality assurance mechanisms help uphold service standards, while data-driven insights provide valuable information on trends and performance gaps. These features support continuous improvement initiatives, allowing organizations to refine their customer service strategies over time. Comm100 is built with flexibility, reliability, and scalability in mind, making it suitable for organizations operating in complex service environments that demand high levels of security, compliance, and uptime. The platform is adaptable to various operational models, ensuring that organizations can maintain stability and governance while meeting their unique service requirements. This adaptability is crucial for organizations looking to enhance their customer engagement strategies without sacrificing control or oversight. By combining intelligent automation with human-led service, Comm100 empowers organizations to foster stronger customer relationships, improve productivity, and achieve superior support outcomes at scale. This balanced approach not only helps organizations meet increasing service expectations but also supports long-term strategies for resilience and growth. Furthermore, leadership teams can leverage reliable analytics and actionable insights to measure performance, optimize resources, and make informed decisions across channels and teams, ultimately enhancing the overall customer experience in today’s dynamic digital landscape. ## Comm100 Pros & Cons **What users like:** - Users value the **versatile functions** and strong AI features of Comm100, enhancing their support experience effectively. (9 reviews) - Users find Comm100 to have an **easy-to-use system** , enhancing their overall experience and support efficiency. (8 reviews) - Users value the **helpful support team** of Comm100, enhancing their overall experience from setup to daily operations. (7 reviews) - Users praise the **excellent customer support** of Comm100, highlighting their responsiveness and knowledgeable assistance. (5 reviews) - Users highlight the **efficiency** of Comm100, noting the intuitive interface and automation that enhance customer support operations. (5 reviews) - Chat Features (4 reviews) - Messaging Automation (4 reviews) - Useful (4 reviews) - Users value the **automation features** of Comm100, enhancing communication efficiency and streamlining task management effectively. (3 reviews) - Chatbots (3 reviews) **What users dislike:** - Users experience **chatbot issues** with Comm100, as the AI struggles to effectively handle member queries when agents are unavailable. (2 reviews) - Users are frustrated by the **lack of updates** in Comm100, which hampers improvement and responsiveness to user feedback. (2 reviews) - Users face **integration challenges** with Comm100, particularly with HubSpot, affecting chat functionality and user experience. (2 reviews) - Users note that the **AI chatbot struggles with issue resolution** when human agents aren't available, affecting support quality. (2 reviews) - Users are frustrated with the **lack of update options** for user segments, complicating user management processes. (2 reviews) - AI Limitations (1 reviews) - Assignment Issues (1 reviews) - Automation Complexity (1 reviews) - Users face persistent **bugs and integration issues** with Comm100, impacting usability and user experience. (1 reviews) - Chat Functionality Issues (1 reviews) ## Comm100 Reviews ### 1. My favourite chat software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2018 **What do you like best about Comm100?** Comm100 is solid. Provides all the functionalities an agent needs to fully provide a great customer support. **What do you dislike about Comm100?** I would like to have more personalization options from the agent's side. **What problems is Comm100 solving and how is that benefiting you?** Comm100 provides far more detailed reports than any other chat software we have used. **Official Response from Anna Cheung:** > Hi there, Thanks for the kind words. Glad to hear you are getting great value from our reporting tools, we worked hard on them 😊. Your feedback regarding personalization options is also noted, please check out our customer feedback forum as well if you have any additional recommendations (https://comm100.uservoice.com). ### 2. This has many advance features beyond other live chat services but many bugs, poor support. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2016 **What do you like best about Comm100?** While they have the most advance features the support is a real problem. No support on weekends. Problem on the weekend your screwed. Recent update created many bugs, things not working. They did an update on the Friday before the 4th of July and left for the holiday. Live chat did not working properly for our holiday sale. 5 days no support. Mobile no longer works for a month. **What do you dislike about Comm100?** Support hours are very limited. No support on weekends. **What problems is Comm100 solving and how is that benefiting you?** Marketing ability and pro-active invites are great. **Official Response from Anna Cheung:** > Thanks for the review. We have looked into the issues carefully and feel that we could definitely do better. Sorry for any inconvenience. Below are some clarifications for your information. 1. We had a big product update on July 1st that introduced about 20 new features. We did notice a few bugs after this update and two patches were released to fix them. The first patch was released on July 7th, which fixed the issue where mobile invitation didn't work properly and several other issues. On July 22nd, we released the second patch which fixed the rest issues that had been reported to us. If you are still experiencing any issue, please don't hesitate to report it to us. You can either send an email to support@comm100.com or have a live chat with us on our website. 2. Regarding support, our live chat is online 24/7. General phone and email are not covered on the weekends, though. If you encounter any issue on the weekends, please report it to us via live chat. For critical issues, our emergency team will work on them immediately and have them fixed as soon as possible, even on the weekends. We understand the importance of the reliability and stability of our live chat solution. And as a live chat software provider, we also know what great support means to our customers. Thank you for your feedback. We will continue to improve our product and support to deliver a better experience for you. ### 3. Friendly interface, stable server and great support service **Rating:** 4.5/5.0 stars **Reviewed by:** Allan W. | Associate Sales Manager, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2013 **What do you like best about Comm100?** The recently improved user interface looks good and more friendly. **What do you dislike about Comm100?** very satisfied so far. But it will be perfect if they support auto-Logout :) the reason is we sometimes forget to log out the system after working hours... if the LiveChat can do auto log out everyday after 5PM, that will be more convenient :D **Recommendations to others considering Comm100:** having been using their IiveChat for almost 3 years. They keep improving the product to better fulfill our requirements, which shows their great passion on it. In addition, using the LiveChat with their ticket system is working like a charm. it has improved our team efficiency a lot. thanks to Comm100 ### 4. Only provider I find **Rating:** 5.0/5.0 stars **Reviewed by:** Fazlullah Sadiq M. | CEO, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2013 **What do you like best about Comm100?** . Real time support system to support customers. And continues work of comm100 behind this system , to upgrade features, since we started . Best graphical design **What do you dislike about Comm100?** No dislikes **Recommendations to others considering Comm100:** Real time support system to support customers. And continues work of comm100 behind this system , to upgrade features, since we started. ## Comm100 Discussions - [What is Comm100 Live Chat used for?](https://www.g2.com/discussions/what-is-comm100-live-chat-used-for) - [Is live chat app safe?](https://www.g2.com/discussions/is-live-chat-app-safe) - [What is chat customer service?](https://www.g2.com/discussions/what-is-chat-customer-service) - [How do I manage live chat?](https://www.g2.com/discussions/how-do-i-manage-live-chat) - [Which live chat software is best?](https://www.g2.com/discussions/which-live-chat-software-is-best) - [View Comm100 pricing details and edition comparison](https://www.g2.com/products/comm100-network-corporation-comm100/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+17%3A07%3A01+-0500&secure%5Bsession_id%5D=241760aa-7b2c-438f-8654-b54dfd225e51&secure%5Btoken%5D=c87ad73bdebc38a4c68abe829a8b44501227dd7defd3a6766b0c8d0501f98dd7&format=llm_user) ## Comm100 Integrations - [Calendly](https://www.g2.com/products/calendly/reviews) - [Canvas](https://www.g2.com/products/watermelon-research-canvas/reviews) - [Cisco Unified Contact Center Enterprise](https://www.g2.com/products/cisco-unified-contact-center-enterprise/reviews) - [Cisco Unified Contact Center Express](https://www.g2.com/products/cisco-unified-contact-center-express/reviews) - [Cisco Webex Support](https://www.g2.com/products/cisco-cisco-webex-support/reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - [Drupal](https://www.g2.com/products/ibby-drupal/reviews) - [Ellucian CRM Advise](https://www.g2.com/products/ellucian-crm-advise/reviews) - [Ellucian CRM Recruit](https://www.g2.com/products/ellucian-crm-recruit/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GoTo Meeting](https://www.g2.com/products/goto-meeting/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [IBM Watson Assistant](https://www.g2.com/products/ibm-ibm-watson-assistant/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Optimove](https://www.g2.com/products/optimove/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Signal](https://www.g2.com/products/serif-health-signal/reviews) - [Slate](https://www.g2.com/products/slate-slate/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Webex Contact Center](https://www.g2.com/products/webex-contact-center/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [X](https://www.g2.com/products/x/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Comm100 Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Customer Support** - Text - Knowledge Base **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Tickets - Macros **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Generative AI** - AI Text Generation - AI Text Summarization **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Artificial Intelligence** - Learning - Language - Conversational AI **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top Comm100 Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,722 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - 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