Comet Backup Pros and Cons

The best part about it is the ease of implementation and use . The features are also clear and concise. Review collected by and hosted on G2.com.

The website and the interface consoles can be improvised to look better and few features need a clear explaination about the instructions. Review collected by and hosted on G2.com.

Comet Backup provides the best storage system in its class, its storage resources and functions guarantee secure and convenient backup for all its users.

In addition, Comet Backup is comprised of the most modern and up-to-date backup options, its servers operate at maximum performance to offer an uninterrupted and affordable storage service. Review collected by and hosted on G2.com.

Comet Backup's backup and storage features are exceptional, it has no commercial disadvantages whatsoever. Review collected by and hosted on G2.com.

Comet Backup is an efficient digital backup system, it is easy to access and allows fast and very advanced logging, it responds very well in storing all types of files.

In addition, Comet Backup makes it possible to store files in different formats, which it a system of great commercial value for all types of businesses. Review collected by and hosted on G2.com.

Comet Backup does not present anything unfavorable with its file backup services, it is very good and reliable. Review collected by and hosted on G2.com.

Comet backup does its job perfectly . Our maximum data is on Aws instances - Ec2 and amazon lightsail where our company client's website is stored. This platform provides secure server for complete backup of the system without any issue. It includes all important backup types including database server , virtual machiene , complete file backup in server with safety. Review collected by and hosted on G2.com.

Considering the experience of Comet backup i dont have anything to say that may have caused me major problem. Review collected by and hosted on G2.com.

Well the back-ups are working nicely on our own hardware. Not many issues when it's up and running. Updating the Comet Backup software is easy. Most of the customers understand how to restore. And pricing is good (or at least it was). Review collected by and hosted on G2.com.

As a long-standing customer of Comet Backup, approaching five years now, I feel compelled to share my experiences. Overall, we’ve been relatively satisfied. However, the support has been consistently slow and underwhelming. Critical issues, even those marked as urgent, often take several business days to address, with no support available over the weekends. Fortunately, our in-house technicians manage to resolve 90% of the issues, mitigating the need for Comet Backup’s sluggish support. In essence, don't expect much from Comet Backup's support team.

That being said, the backup product itself generally works well and is reasonably user-friendly for most of our clients. A small number of our server customers find it somewhat confusing or difficult to navigate. We've encountered multiple instances where clients, intending to restore a single website, inadvertently restore entire servers, leading to crashes due to insufficient disk space. The most frequent complaint revolves around the interface, which, to be honest, could use some significant improvements. But let's face it, nothing is perfect, and Comet Backup is no exception.

Performance-wise, it’s decent. Small backups take approximately 15 to 45 minutes, whereas larger servers can extend the process to 6 to 8 hours. While far from stellar, the performance is acceptable considering the cost.

Given the price point, coupled with our own backup hardware, Comet Backup’s solution has performed as expected. Like many others, we pay $2.00 per server per month, which is quite reasonable, especially since we use our own hardware. Comet Backup merely provides the software. If any hardware fails, we bear the replacement costs ourselves, as Comet Backup offers no hardware support. We have submitted merely 10 support tickets over the years, often resolving issues internally due to the glacial pace of Comet Backup’s support (which, as a reminder, is non-existent on weekends).

In light of the above, the $2.00 per server per month fee was acceptable.

However, Comet Backup is about to undergo a drastic transformation. Instead of remaining one of the most affordable backup solutions, it’s set to become one of the most exorbitantly priced. Starting in 2025, in addition to the $2.00 per server per month, we will also be required to pay an outrageous $199.00 per month. This colossal increase is unfathomable. Are we using Comet Backup’s support? No. Will there be changes to the products or services? No. Will Comet Backup maintain or replace our hardware? No. Will their support improve? No. The only change is a significant price hike, making the service excessively expensive.

It seems Comet Backup has decided to milk its customers for every penny. While we anticipated a price increase at some point, perhaps an extra $1.00 per server per month, this astronomical surge is simply unjustifiable. We will certainly not be paying the additional $199.00 per month. This translates to an extra $2388.00 per year, a sum we cannot justify to our clients. We have annual contracts with our server clients, making it impossible to pass this cost onto them, nor do we intend to.

Given the overwhelmingly negative reactions to this price increase on various platforms (social media, forums, etc.), I suspect Comet Backup is digging its own grave and may not survive in the short term. Like many others I’ve spoken to, we are actively seeking alternative solutions. We have tested 12 different backup solutions extensively and are currently considering four of them. We will definitely no longer do business with Comet Backup. They have become too unreliable, treating MSPs harshly despite their MSP-friendly claims.

I predict Comet Backup will either cease to exist after 2025 or sell out to a larger company. This apparent cash grab seems aimed at inflating their revenue to attract potential buyers. Such practices are far from normal. While price increases are expected in the hosting sector, this extreme hike is unacceptable! Review collected by and hosted on G2.com.

The tool is highly flexible across platforms as it offers an impressive range of platform compatibility supporting a wide range of devices and operating systems. The tool is highly scalable and cost-effective as compared to other competitors. Backup scheduling, encryption options and storage destinations, etc are highly customizable. Review collected by and hosted on G2.com.

User-interface has a lot of scope for improvement and can be further enhanced. There are very limited built-in integration options available. While backing up sometimes, the backup speed can be slow. Review collected by and hosted on G2.com.

It's user friendly with excellent support and customer service, and has a clean, inuitive interface. Review collected by and hosted on G2.com.

I have no complaints the price could be lower, but i am happy with it. Review collected by and hosted on G2.com.

In 2019, we were attracted to Comet Backup by the clear and transparent pricing advertised on their website. The promise of paying only for the devices we used was very appealing, as it allowed us to offer cost-effective backup solutions to our customers.

The initial setup, while somewhat time-consuming and challenging, ultimately proved worthwhile. Despite some difficulties during this phase, the platform's usability has generally been a positive experience. Although we continue to receive weekly inquiries from customers regarding the complexity of Comet Backup, the overall feedback has been favorable. Our customers appreciate that the software reliably performs its primary function—creating backups.

Moreover, adding new devices to the system is a straightforward process, which enhances the platform's practicality for our clients. Overall, Comet Backup has enabled us to provide dependable backup services, aligning with our commitment to customer satisfaction. Review collected by and hosted on G2.com.

We initially transitioned from IASO (SolarWinds) to Comet Backup due to a price increase by SolarWinds, enticed by Comet Backup's promise of stable pricing. When we joined Comet Backup in 2019, their website prominently featured the promise: "Simple Pricing. Grow your bottom line with our simple, profitable per device pricing." This assurance was a significant factor in our decision, as it suggested we would avoid unexpected cost increases.

As early adopters, we have been loyal customers since 2019 or possibly earlier. However, on April 29th, we were informed of an enormous price increase of $199.00 per month, amounting to nearly $2400.00 annually. This sudden hike is not only shocking but also unacceptable. Despite still paying per device, this additional charge feels exorbitant and unjustified. We find this situation untenable and have decided we cannot absorb this unexpected cost increase.

This experience feels like a repeat of past disappointments, only this time with Comet Backup. The trust we placed in their pricing stability has been severely undermined, and we are now compelled to seek an alternative solution once again.

Moreover, the quality of Comet Backup's customer support has been consistently disappointing. Support tickets are often escalated by automated systems, leading to significant delays before receiving a response. If a ticket is submitted on a Friday, it is unrealistic to expect any resolution over the weekend, even for critical issues. Responses are generally delayed until Monday, which is frustrating and inefficient.

However, the primary and most pressing concern is the recent and substantial price increase. We have always appreciated the honest, per-device pricing model, but this unexpected $199.00 per month increase is simply unacceptable. It feels like a betrayal of the initial promise and a breach of trust. We feel misled and are extremely dissatisfied with this development. Review collected by and hosted on G2.com.

The backup Cliente is very lightweight and backups runs smoothly. I had a little warning message that came up once and got answer to my support ticket almost instantly. Got step by step instructions with screen shots and also added a link to the knowledge base.

They are outstanding! Review collected by and hosted on G2.com.

I don't have any concerns as wall my warnings get clear very quickly with their support. Review collected by and hosted on G2.com.

Comet Backup is a reliable and purposeful approach that makes data backup easy and successful.

Comet Backup establishes a first-class online storage environment where all information and data flow efficiently.

Access and documentation to initiate its functions makes the implementation successful.

Integration with numerous functions and operating systems makes the entire backup process highly successful. Review collected by and hosted on G2.com.

My staff has no displeasure because Comet Backup's services are fantastic.

Comet Backup is outstanding. Review collected by and hosted on G2.com.