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Comcast Business Reviews & Provider Details

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T B.

Director of Administration

Small-Business (50 or fewer emp.)

6/4/2025

"Comcast the Good, the Bad and the Ugly"

4/5

What do you like best about Comcast Business?

I can always get support on the phone even if they aren't helpful Review collected by and hosted on G2.com.

What do you dislike about Comcast Business?

Internet outages and refusal to issue credits. Then they issue $8 credit to compensate for over $100,000 lost in revenue because we can't access our cloud based software due to internet outage. We can't help clients who walk in because the staff has been sent home. Outages happen fairly often in our office. It's so bad that I'm trying to add backup internet services with another company. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

1/13/2025

"Reliable Service for Business Needs"

4.5/5

What do you like best about Comcast Business?

I appreciate the reliability and speed of Comcast Business internet services. It ensures that my business operations run smoothly without interruptions. Review collected by and hosted on G2.com.

What do you dislike about Comcast Business?

While the service is generally reliable, I’ve found that the pricing can be a bit higher compared to other providers. Additionally, occasional service outages, though rare, can be disruptive and take some time to resolve. Review collected by and hosted on G2.com.

Recommendations to others considering Comcast Business:

Comcast Business is a great choice if you’re looking for reliable and fast internet service for your business. Their plans are scalable, making it easy to find one that suits your needs. However, I’d recommend evaluating the pricing to ensure it fits your budget and asking about uptime guarantees to minimize potential disruptions. Overall, it’s a solid option for keeping your business connected. Review collected by and hosted on G2.com.

What problems is Comcast Business solving and how is that benefiting you?

Comcast Business provides reliable high-speed internet and phone services, which are essential for my business operations. Their service ensures minimal downtime, allowing me to stay connected with clients and manage online tasks efficiently. Review collected by and hosted on G2.com.

Michele A.

Technical Recruiter

Enterprise (> 1000 emp.)

2/8/2023

"Efficient and easy to use. Highly recommend!"

5/5

What do you like best about Comcast Business?

Masergy Services provides businesses with a comprehensive and integrated solution for all their communication and networking needs. With Masergy, businesses no longer have to work with multiple vendors and struggle with compatibility issues. Review collected by and hosted on G2.com.

What do you dislike about Comcast Business?

One aspect that users may appreciate about a product is its efficient and speedy performance. A smooth and seamless experience can enhance the overall user experience, allowing for quick and effortless navigation and interaction with the product. Review collected by and hosted on G2.com.

Recommendations to others considering Comcast Business:

If you're looking for a comprehensive and innovative solution for your communication and networking needs, Masergy Services is the way to go. The company's integrated solutions, commitment to staying ahead of the technology curve, and cost-effective approaches are all contributing to a better and more productive work environment for businesses of all sizes. Review collected by and hosted on G2.com.

What problems is Comcast Business solving and how is that benefiting you?

Masergy Services is making it easier and more cost-effective for businesses to manage their communication and networking needs. The company's flexible and scalable solutions mean that businesses can adapt to changing demands, reduce costs, and improve overall efficiency. Review collected by and hosted on G2.com.

Jeff D.

6/13/2024

"Business internet is wildly unreliable"

0/5

What do you like best about Comcast Business?

They provide internet service to our building. Review collected by and hosted on G2.com.

What do you dislike about Comcast Business?

The internet has gone out multiple times since we started the service.

We have had a technician out here once, which the customer service people over the phone said was cancelled so they couldn't see any notes about the service.

They also still have us listed as the old business despite calling in multiple times letting them know that business is no longer here.

The ONLY person that has been helpful was the technician that came to look at our cables. So far that's it. Review collected by and hosted on G2.com.

Kenneth B.

President

Small-Business (50 or fewer emp.)

5/22/2023

"service was below average uptime, customer service was horrible"

0/5

What do you like best about Comcast Business?

Speeds were good when it was up. but if you average in my downtime, the speed was not worth it Review collected by and hosted on G2.com.

What do you dislike about Comcast Business?

I wouldn't say I liked the fact that the downtime was unacceptable. Customer service was a run around to get things scheduled. I suffered a setback during covid and had to terminate the service. Absolutely no help in resolving an early termination fee. Review collected by and hosted on G2.com.

Recommendations to others considering Comcast Business:

With all of the options available for Internet without contracts, I advise you to explore those and avoid a contract with early termination fees if possible. It's obvious that Comcast was not willing to assist me even with Covid hardships causing my need for termination. Review collected by and hosted on G2.com.

What problems is Comcast Business solving and how is that benefiting you?

I have severed ties with Comcast Review collected by and hosted on G2.com.

Don P.

Business Owner

Small-Business (50 or fewer emp.)

9/14/2022

"Internet service ok But Customer Support is Horrible"

0.5/5

What do you like best about Comcast Business?

Internet was good when it worked. Outages were frequent. Review collected by and hosted on G2.com.

What do you dislike about Comcast Business?

Customer service is awful. See above for more details Review collected by and hosted on G2.com.

Recommendations to others considering Comcast Business:

Investigate whether you have alternatives. If not, be ready for bad service. Review collected by and hosted on G2.com.

What problems is Comcast Business solving and how is that benefiting you?

Comcast Business is refusing to transfer my internet and phone service to the new owner of my business. Their customer service representatives make all kinds of promises to take care of the problem, but do not follow through. Two have even promised to call me back within 1 to 2 hours, but neither one did. The buyer and I have both been working on this for almost two weeks without resolution. Worst customer service experience ever! Review collected by and hosted on G2.com.

Verified User in Real Estate

Small-Business (50 or fewer emp.)

9/2/2022

"Comcast Business meets my needs."

4/5

What do you like best about Comcast Business?

They are quite easy to work with. Comcast Business is always a phone call away, unlike the customer service provided by so many companies these days. I do not recall having to wait more than a few minutes for them to answer the phone and knowledgeable people handled my questions. Review collected by and hosted on G2.com.

What do you dislike about Comcast Business?

There is nothing I dislike. I have never had a problem with Comcast Business. I think they are a little bit on the expensive end of the range, but I believe that you get what you pay for. Review collected by and hosted on G2.com.

Recommendations to others considering Comcast Business:

When looking for internet and/or telephone providers, be sure to include Comcast Business in your search. Review collected by and hosted on G2.com.

What problems is Comcast Business solving and how is that benefiting you?

I use Comcast Business for both the internet and telephone. I have never had a problem with downtime. When I had questions, I found their customer service to be responsive and excellent. I am quite pleased with Comcast Business. Review collected by and hosted on G2.com.

Verified User in Legal Services

Small-Business (50 or fewer emp.)

8/31/2022

"Slow speeds"

2.5/5

What do you like best about Comcast Business?

I appreciate the ease of their website and auto-billing. Ease of use and navigation. Above average. Review collected by and hosted on G2.com.

What do you dislike about Comcast Business?

Contacting customer service directly can be a hassle. Better more experienced and trained customer service reps. Less wait time. Review collected by and hosted on G2.com.

Naylet M.

office Administrator

Small-Business (50 or fewer emp.)

4/12/2022

"Very Easy to Connect"

5/5

Describe the project or task Comcast Business helped with:

Comcast helped us with the office remote office phone line. Review collected by and hosted on G2.com.

What do you like best about Comcast Business?

We can access remotely to the landline, make calls remotely. Review collected by and hosted on G2.com.

What do you dislike about Comcast Business?

Customer service is not very helpful, you get transferred many times to get to the right place. Review collected by and hosted on G2.com.

Recommendations to others considering Comcast Business:

This is a great service to have. Especially if you have a remote office or have employees working remotely. Review collected by and hosted on G2.com.

What problems is Comcast Business solving and how is that benefiting you?

During the pandemic season, it helped up communicate with our clients and employees by maintaining phone line access. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Enterprise (> 1000 emp.)

1/27/2022

"Masergy"

4.5/5

Describe the project or task Comcast Business helped with:

We migrated from an on prem telephony and contact center solution to a cloud based solution with Masergy Review collected by and hosted on G2.com.

What do you like best about Comcast Business?

They were able to walk us through the process and help us design our solution Review collected by and hosted on G2.com.

What do you dislike about Comcast Business?

There were some items in the design that could have been explained better and we would have tweaked the design from the beginning Review collected by and hosted on G2.com.

What problems is Comcast Business solving and how is that benefiting you?

Communication is lacking a little. We are able to have our staff work remote now with this solution and could not have with our old solution Review collected by and hosted on G2.com.