By Comcast
Unclaimed Profile
How would you rate your experience with Comcast Business?
They went out of there way to try to fix my connectivity issues Review collected by and hosted on G2.com.
They charged me for it. It took me constantly calling to try to resolve Review collected by and hosted on G2.com.
I can always get support on the phone even if they aren't helpful Review collected by and hosted on G2.com.
Internet outages and refusal to issue credits. Then they issue $8 credit to compensate for over $100,000 lost in revenue because we can't access our cloud based software due to internet outage. We can't help clients who walk in because the staff has been sent home. Outages happen fairly often in our office. It's so bad that I'm trying to add backup internet services with another company. Review collected by and hosted on G2.com.
I appreciate the reliability and speed of Comcast Business internet services. It ensures that my business operations run smoothly without interruptions. Review collected by and hosted on G2.com.
While the service is generally reliable, I’ve found that the pricing can be a bit higher compared to other providers. Additionally, occasional service outages, though rare, can be disruptive and take some time to resolve. Review collected by and hosted on G2.com.
Masergy Services provides businesses with a comprehensive and integrated solution for all their communication and networking needs. With Masergy, businesses no longer have to work with multiple vendors and struggle with compatibility issues. Review collected by and hosted on G2.com.
One aspect that users may appreciate about a product is its efficient and speedy performance. A smooth and seamless experience can enhance the overall user experience, allowing for quick and effortless navigation and interaction with the product. Review collected by and hosted on G2.com.
They provide internet service to our building. Review collected by and hosted on G2.com.
The internet has gone out multiple times since we started the service.
We have had a technician out here once, which the customer service people over the phone said was cancelled so they couldn't see any notes about the service.
They also still have us listed as the old business despite calling in multiple times letting them know that business is no longer here.
The ONLY person that has been helpful was the technician that came to look at our cables. So far that's it. Review collected by and hosted on G2.com.
Speeds were good when it was up. but if you average in my downtime, the speed was not worth it Review collected by and hosted on G2.com.
I wouldn't say I liked the fact that the downtime was unacceptable. Customer service was a run around to get things scheduled. I suffered a setback during covid and had to terminate the service. Absolutely no help in resolving an early termination fee. Review collected by and hosted on G2.com.
Internet was good when it worked. Outages were frequent. Review collected by and hosted on G2.com.
Customer service is awful. See above for more details Review collected by and hosted on G2.com.
They are quite easy to work with. Comcast Business is always a phone call away, unlike the customer service provided by so many companies these days. I do not recall having to wait more than a few minutes for them to answer the phone and knowledgeable people handled my questions. Review collected by and hosted on G2.com.
There is nothing I dislike. I have never had a problem with Comcast Business. I think they are a little bit on the expensive end of the range, but I believe that you get what you pay for. Review collected by and hosted on G2.com.
I appreciate the ease of their website and auto-billing. Ease of use and navigation. Above average. Review collected by and hosted on G2.com.
Contacting customer service directly can be a hassle. Better more experienced and trained customer service reps. Less wait time. Review collected by and hosted on G2.com.
Comcast helped us with the office remote office phone line. Review collected by and hosted on G2.com.
We can access remotely to the landline, make calls remotely. Review collected by and hosted on G2.com.
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