Cognigy.AI Pros and Cons

One need not to be coder to use this , it helps in saving time and easier to use Review collected by and hosted on G2.com.

Limited analytical possibilities, less possiblities of advanced chat flow Review collected by and hosted on G2.com.

It is very essy to use and it has many tools intents, archors etc that canbe used to make chatbots easily, i realy loved it Review collected by and hosted on G2.com.

Overall i loved it but i must mentioned that it does not support an extensive workflow. Review collected by and hosted on G2.com.

Cognigy as a platform is very easy to use - quick to learn, fast to build solutions and has a great library of integrations to work with out of the box. Access to a wide range of well-known endpoints make it versatile, whilst functionality for voice bots, automated agent assistance and analytics make it a powerful and transformative tool to enhance the customer and agent experience. Review collected by and hosted on G2.com.

Some additional detailed academy learning on Voice Gateway and the architecture of Cognigy in the Contact Center would be beneficial to help round out knowledge of how Cognigy fits into the tech landscape of a customer. Some more out of the box reusable components would also help to speed up development. Review collected by and hosted on G2.com.

It's easy to use for business users and it brings voice, chat and other technologies together on one platform Review collected by and hosted on G2.com.

Nothing. The tool is open and easy tonise Review collected by and hosted on G2.com.

Lots of features, while still easy to use. Review collected by and hosted on G2.com.

Sometimes (our) customers are too small to benefit from Cognigy. Review collected by and hosted on G2.com.

I like the intuitive operation that makes it possible for anyone to get started with it. Review collected by and hosted on G2.com.

To become high-level you need more skills like API, JavaScript, HTTP etc.. Review collected by and hosted on G2.com.

The kind of cooperation with and the team's spirit. The flexibility of the platform and the easy way to model new dialogues. Fast growing but still familiar team. Review collected by and hosted on G2.com.

For now? Nothing but that I have not enough time to work with the tool in our customer projects. Too many (positive) changes and improvements in short times makes it difficult to stay up to date. Review collected by and hosted on G2.com.

Cognigy have many tools (intents, archors, etc) that can make a chatbot easily Review collected by and hosted on G2.com.

I try make same examples that show in video ads (airport and car videos) and i dont have sucess. Apparently connect/integrate cognigy to others softwares / tools of a client stay obscure to me. Review collected by and hosted on G2.com.

Accessible Artificial Intelligence, without needing advanced knowledge and quick implementation of message and voice conversations with fantastic Analytics to manage the virtual assistant Review collected by and hosted on G2.com.

Lack of ready-made templates to accelerate the development of virtual assistants. But with some dedication the developer of the conversations can create their own templates and save them for use in future projects. Review collected by and hosted on G2.com.