Cognigy.AI
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Cognigy.AI
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4.6 out of 5 stars
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Cognigy.AI Reviews & Product Details

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Edson O.
EO
Developer Lider
Small-Business(50 or fewer emp.)
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Review source: Organic
What do you like best about Cognigy.AI?

Cognigy have many tools (intents, archors, etc) that can make a chatbot easily Review collected by and hosted on G2.com.

What do you dislike about Cognigy.AI?

I try make same examples that show in video ads (airport and car videos) and i dont have sucess. Apparently connect/integrate cognigy to others softwares / tools of a client stay obscure to me. Review collected by and hosted on G2.com.

What problems is Cognigy.AI solving and how is that benefiting you?

Im dont work directly with cognigy. I learn a little (get some free certifications) because the company that im work is a partner of cognigy and make me a "backup" of others cognigy developers.

But the applications / uses of cognigy are clearly vast. Review collected by and hosted on G2.com.

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Cognigy.AI Overview

Editedit
What is Cognigy.AI?

Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, Cognigy’s AI Agents are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time.  Built on the foundation of the world’s leading Conversational AI platform, Cognigy's AI Agents provide next-gen customer service, absorb your enterprise knowledge, and come fully equipped with intelligent IVR, smart self-service, and agent assist. Supplied with dozens of pretrained skills, they work seamlessly with existing enterprise systems, learn from your human agents, and give them superpowers.  Over 1000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their business. Cognigy's worldwide customer portfolio includes Bosch, Frontier Airlines, Lufthansa Group, Mercedes-Benz, and Toyota.   

Cognigy.AI Details
Discussions
Cognigy.AI Community
Languages Supported
Afrikaans, Amharic, Arabic, Assamese, Azerbaijani, Bashkir, Belarusian, Bengali, Bosnian, Bulgarian, Catalan, Cebuano, Czech, Chuvash, Welsh, Danish, German, Greek, English, Esperanto, Estonian, Basque, Persian, Finnish, French, Scottish Gaelic, Irish, Galician, Gujarati, Haitian, Hebrew, Hindi, Croatian, Hungarian, Armenian, Iloko, Indonesian, Icelandic, Italian, Javanese, Japanese, Kannada, Georgian, Kazakh, Central Khmer, Kirghiz, Korean, Kurdish, Latin, Latvian, Lithuanian, Luxembourgish, Malayalam, Marathi, Macedonian, Malagasy, Mongolian, Malay, Burmese, Nepali, Newari, Dutch, Norwegian, Oriya, Punjabi, Polish, Portuguese, Pushto, Quechua, Romanian, Russian, Sanskrit, Sinhala, Slovak, Slovenian, Sindhi, Somali, Spanish, Albanian, Serbian, Sundanese, Swahili, Swedish, Tamil, Tatar, Telugu, Tajik, Tagalog, Thai, Turkmen, Turkish, Uighur, Ukrainian, Urdu, Uzbek, Vietnamese, Yiddish, Yoruba, Chinese (Simplified), Chinese (Traditional), Tibetan, Fijian, Maltese, Maori, Samoan, Tonga (Tonga Islands), Xhosa
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Product Description

Build conversational AIs 10x faster leveraging Cognigy.AI and explore great enterprise features for developers.

Seller Details
Seller
Cognigy.AI
Year Founded
2016
HQ Location
Düsseldorf, North Rhine-Westphalia
Twitter
@cognigy
856 Twitter followers
LinkedIn® Page
www.linkedin.com
221 employees on LinkedIn®
Natalie A.
NA
Overview Provided by:
Natalie Atangana

Recent Cognigy.AI Reviews

Richa B.
RB
Richa B.Mid-Market (51-1000 emp.)
4.0 out of 5
"Affordable and convenient"
One need not to be coder to use this , it helps in saving time and easier to use
Read more
Prabal K.
PK
Prabal K.Small-Business (50 or fewer emp.)
4.0 out of 5
"Amazing, very advance conversational Ai and very easy to use"
It is very essy to use and it has many tools intents, archors etc that canbe used to make chatbots easily, i realy loved it
Read more
Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"We are partnering often with Cognigy. They offer a great product for many of our customers."
Lots of features, while still easy to use.
Read more
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Cognigy.AI Media

Cognigy.AI Demo - The #1 Enterprise Conversational AI Platform for Contact Centers
100+ Integrations, 25+ Channels, Native Voice Capability, Supports any language, Built-In-Analytics
Cognigy.AI Demo - Close the Customer Service Gap
Deliver Faster time-to-value, Empower Agents, Integrate & Elevate Systems, Automate Conversations
Cognigy.AI Demo - Conversational AI in your Contact Center
Conversational IVR: Intelligently route customer requests; Smart-Self-Service: Autmatically handle requests with virtual agents; Agent + Assist: Real-time AI-powered agent support on every channel
Cognigy.AI Demo - The #1 Ranked Market Leader
Ranked #1 in 5 out of 5 Use Cases in the 2023 Gartner Critical Capabilities Report for Enterprise Conversational AI Platforms
Cognigy.AI Demo - Solution Architecture
(on-prem) Voice Infrastructure, CC+CCaaS (on-prem & cloud) with IVR/ACD, CPassS with PSTN/SIP
Cognigy.AI Demo - Conversational AI Enhanced with Generative AI
Gen-AI-powered Conversational AI f
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Have you used Cognigy.AI before?
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Video Reviews

Review by Ryan C.
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12 out of 13 Total Reviews for Cognigy.AI

4.6 out of 5
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12 out of 13 Total Reviews for Cognigy.AI
4.6 out of 5
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4.6 out of 5
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Cognigy.AI Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Cognigy.AIQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Richa B.
RB
Asst manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Cognigy.AI?

One need not to be coder to use this , it helps in saving time and easier to use Review collected by and hosted on G2.com.

What do you dislike about Cognigy.AI?

Limited analytical possibilities, less possiblities of advanced chat flow Review collected by and hosted on G2.com.

What problems is Cognigy.AI solving and how is that benefiting you?

It helps one to maintain several chatbots, it's a great fit considering it's price Review collected by and hosted on G2.com.

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Prabal K.
PK
Frontend Developer
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Cognigy.AI?

It is very essy to use and it has many tools intents, archors etc that canbe used to make chatbots easily, i realy loved it Review collected by and hosted on G2.com.

What do you dislike about Cognigy.AI?

Overall i loved it but i must mentioned that it does not support an extensive workflow. Review collected by and hosted on G2.com.

What problems is Cognigy.AI solving and how is that benefiting you?

Made it possible to monitor automation tasks on RPA platforms. Review collected by and hosted on G2.com.

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JB
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Cognigy.AI?

Cognigy as a platform is very easy to use - quick to learn, fast to build solutions and has a great library of integrations to work with out of the box. Access to a wide range of well-known endpoints make it versatile, whilst functionality for voice bots, automated agent assistance and analytics make it a powerful and transformative tool to enhance the customer and agent experience. Review collected by and hosted on G2.com.

What do you dislike about Cognigy.AI?

Some additional detailed academy learning on Voice Gateway and the architecture of Cognigy in the Contact Center would be beneficial to help round out knowledge of how Cognigy fits into the tech landscape of a customer. Some more out of the box reusable components would also help to speed up development. Review collected by and hosted on G2.com.

What problems is Cognigy.AI solving and how is that benefiting you?

An effective and easy to implement tool for driving key improvements to Contact Center metrics and KPIs - AHT, Contact Deflection, Agent Attrition, ESAT, CSAT and much more Review collected by and hosted on G2.com.

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DO
Enterprise(> 1000 emp.)
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Verified Current User
Review source: Organic
What do you like best about Cognigy.AI?

It's easy to use for business users and it brings voice, chat and other technologies together on one platform Review collected by and hosted on G2.com.

What do you dislike about Cognigy.AI?

Nothing. The tool is open and easy tonise Review collected by and hosted on G2.com.

What problems is Cognigy.AI solving and how is that benefiting you?

I help clients to transform their contact centers. Cognigy is an easy way to achieve automation across your contact center. Review collected by and hosted on G2.com.

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Verified User in Retail
CR
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Cognigy.AI?

Lots of features, while still easy to use. Review collected by and hosted on G2.com.

What do you dislike about Cognigy.AI?

Sometimes (our) customers are too small to benefit from Cognigy. Review collected by and hosted on G2.com.

What problems is Cognigy.AI solving and how is that benefiting you?

Our customers need to automate conversations. The more, the better. And Cognigy enables to do that with them. Review collected by and hosted on G2.com.

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Kevin K.
KK
Werkstudent Digitalisierung - Conversational AI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Cognigy.AI?

I like the intuitive operation that makes it possible for anyone to get started with it. Review collected by and hosted on G2.com.

What do you dislike about Cognigy.AI?

To become high-level you need more skills like API, JavaScript, HTTP etc.. Review collected by and hosted on G2.com.

Recommendations to others considering Cognigy.AI:

It's best to start NOW! It has never been so easy! Review collected by and hosted on G2.com.

What problems is Cognigy.AI solving and how is that benefiting you?

It takes the fear out of starting with artificial intelligence and conversational AI. It makes many things possible and quickly automates repetitive tasks. Review collected by and hosted on G2.com.

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Ryan C.
RC
Product Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )
Cognigy.AI
Helpful?
Share
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Gregor B.
GB
Managing Consultant
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Cognigy.AI?

The kind of cooperation with and the team's spirit. The flexibility of the platform and the easy way to model new dialogues. Fast growing but still familiar team. Review collected by and hosted on G2.com.

What do you dislike about Cognigy.AI?

For now? Nothing but that I have not enough time to work with the tool in our customer projects. Too many (positive) changes and improvements in short times makes it difficult to stay up to date. Review collected by and hosted on G2.com.

What problems is Cognigy.AI solving and how is that benefiting you?

Projects with IBM Watson are now in a better environment. Kind of modeling dialogues in former tools are easier to handle, improve, and better to monitor. Batch workflows and predictive support are very good for new people in the team. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
CI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Cognigy.AI?

Accessible Artificial Intelligence, without needing advanced knowledge and quick implementation of message and voice conversations with fantastic Analytics to manage the virtual assistant Review collected by and hosted on G2.com.

What do you dislike about Cognigy.AI?

Lack of ready-made templates to accelerate the development of virtual assistants. But with some dedication the developer of the conversations can create their own templates and save them for use in future projects. Review collected by and hosted on G2.com.

Recommendations to others considering Cognigy.AI:

I fully recommend and nominate this solution Review collected by and hosted on G2.com.

What problems is Cognigy.AI solving and how is that benefiting you?

Creation of virtual assistants integrated with the company's business platforms, including RPA, responding to voice commands and messages in different channels with little or no programming. Review collected by and hosted on G2.com.

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MH
Principal Consultant
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Cognigy.AI?

As a non-developer, I tried the free Cognigy Academy courses and played with the low code engine. It is enjoyable and easy to use. Of course... if you want to use the full functionality you need some insights into coding. Review collected by and hosted on G2.com.

What do you dislike about Cognigy.AI?

well... nothing... except that this entry requires 40 characters Review collected by and hosted on G2.com.

What problems is Cognigy.AI solving and how is that benefiting you?

We introduced the Cognigy.AI as an assistant for our employees to solve requests that do not need human impact. Review collected by and hosted on G2.com.

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