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182 CocoFax Reviews

4.6 out of 5
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182 CocoFax Reviews
4.6 out of 5
182 CocoFax Reviews
4.6 out of 5

CocoFax Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for CocoFaxQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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David C.
DC
Bell County (TX) Republican Party "Volunteer Trainer of Precinct Chairs & volunteer block walkers"
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CocoFax?

I can now send faxes from my computer. I haven't had a telephone land line for my fax machine for decades. Finally took the time to "ask the world" if there was another way. CocoFax's "pitch was very straight forward and not pushy, was quite helpful, and I decided to subscribe, with option to cancel in 30 days if dissatisfied. $5/month is not too expensive. Sent my first fax successfully, after "backing out" of "create a cover sheet" - During that process it presented 5 or more '"sample formats" for the coversheet - I didn't recognize what was being displayed - I thought it was "sending" several pages of "something" I couldn't recognize so backed out /canceled "create coversheet" and just sent the fax with my two attachments..

Typed up my question about the unrecognized things, then copied and pasted into Chat and the very nice and pleasant Chat lady immediately displayed what I'd seen and asked if that was what I was talking about. I said "Yes" and she then explained about the samples. Absolutely pleasant experience - and I have a viable and easy to use FAX capability now. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

Nothing. Nothing missing from this product. Review collected by and hosted on G2.com.

Verified User in Insurance
AI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CocoFax?

The best part of CoCoFax is how easy it is to use. In less than 5 minutes I was able to set up my account, send the fax and received the confirmation page. If you're looking for a quick and easy way to send/receive faxes, CocoFax is the company to use. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

At the time of typing this review, I have not found any issues with the service. Review collected by and hosted on G2.com.

FS
Household Engineer
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about CocoFax?

Cocofax has excellent customer service. I can send a fax through email or Google, and the directions make it very easy to do. I have tried other online Fax companies, and Cocofax is the best at what they do. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

The only drawback about Cocofax is the length of time it takes to fax a document. That being said, the Faxes I do are usually 13 pages or more. I want the time it takes to send my fax, to improve from 15 minutes to 7 minutes. Review collected by and hosted on G2.com.

Response from Scott Murray of CocoFax

Hi Faith,

We are incredibly grateful that you took the time out to share your feedback with us. Generally, it takes about 1 minute to send one-page fax but the process of sending faxes may fluctuate, causing the time to exceed the normal time. Anyway, we will keep working to expedite the sending process.

Patricia A.
PA
Caregiver
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CocoFax?

I love the layout and how simple and easy the process is to send a fax via COCOFAX!

its a great site and thankful for it , as it has made sending faxes online very easy and quick!

The support and prices are great and reasonable. I do appreciate the first few pages being free to send.

i am looking forward to upgrading my account and enjoying the full benefits that CocoFax has to offer their clients

and cant wait ! I am happy to say ive made the right choice by getting linked to CocoFax and their services they offer.

Ill further update when i explore CocoFax more!! Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

Maybe adding a few more free pages would be nice without having to upgrade right away, but still enjoying the convenience and easy managing of faxing has helped a lot. The pricing is reasonable which is a great plus to the negative of a few pages to start with. Review collected by and hosted on G2.com.

Response from Scott Murray of CocoFax
(Original )

Hi Patrica,

Thanks so much for your thoughtful and detailed review. We suggest you buy credits to get more pages. For any other questions or concerns, you are welcome to contact us at support@cocofax.com.

Kelly B.
KB
Janitor
Facilities Services
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CocoFax?

That a credit card isnt required for the free trial. i am not a fan of giving out my credit card info to websites ive never accessed before so this was a plus. Most other sites wont even let you use a prepaid debit card... they want a credit card.. umm no thanks Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

I was a little confused in the begining trying to send a fax but it was pretty simple to figure out however and my fax went through without a hitch. even better I didnt have to leave my house. My first fax failed as I went over the alloted free pages not knowing it automatically sent a fax. I got it sent witht the second however would love to see the cover page an easier document to edit . Review collected by and hosted on G2.com.

Response from Scott Murray of CocoFax

H Kelly,

Thanks so much for your thoughtful and detailed review. You can edit and customize the cover page on the control panel, and for the failed fax, could you please help us to improve by providing more information? We can be reached at support@cocofax.com.

LW
Administrator/HR
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CocoFax?

I can fax anywhere at any time I am not tied to a computer or having to be at my office. I can fax from my phone, on the side of the road, in the lobby of the movie theater, anywhere. I love the flexibility of being able to stop, fax, and move on with my day. I can take care of business and never miss a beat in my personal life. I love this flexibility. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

If I don't use for awhile, my contacts seem to disappear from my list of recent ones used. Other than that little hiccup, I have no issues with CocoFax Review collected by and hosted on G2.com.

Response from Scott Murray of CocoFax

Hi Lisa,

Thanks for taking the time to share your thoughts and feedback with us. I'm glad we were able to meet your expectations! For the contact issue, I would like to personally assist you with making things right, could you please provide us with more details for checking. We can be reached at support@cocofax.com.

Macki X.
MX
Owner.
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CocoFax?

I used the Cocofax service only for a few months but I loved its simplicity.

I didn’t need to set up a fax number, but I got one to use anyway.

It is quite easy to use, and I am quite comfortable in sending and receiving documents via fax. This is not what I originally intended, believe me.

The cost is minimal, so it is convenient for our business needs.

I don’t use the fax very much but having gotten involved in a lawsuit over the unauthorized disbursement of funds from my Bank of America checking account. I found the need arise for fax use and I was not able to enable Microsoft Fax in Windows 11.

Thank you, Cocofax! Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

One caveat--althoughthis worked out quite well for me—it has been wonderful!--I would like a better rate for a multi-year discount. Review collected by and hosted on G2.com.

Response from Scott Murray of CocoFax

Hi Macki,

Thanks so much for your thoughtful and detailed review. We're grateful for customers like you. I’ve tried to negotiate with our Billing Department for more benefits on your side. Luckily we still have some coupon codes left, available for those high-quality loyal customers like you. Please kindly reach us at support@cocofax.com for more details.

Verified User in Higher Education
UH
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CocoFax?

Setting this up was particularly easy for me. It just required my gmail credentials. The dashboard was also pretty simple to navigate. It comes with 10 free pages but my initial fax was more than that. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

I would have liked for there to be the option to send one free fax rather than just to send 10 free pages. I think that might have improved my rating from an eight to a ten. Review collected by and hosted on G2.com.

Sabrina L.
SL
Stylist/Assistant Manager
Restaurants
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CocoFax?

I love how easy it was to set up & send a fax. It walks you through the whole process. So your not left in the dark in the middle of sending an important fax. So easy. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

I don't like that there isn't an application for iPhone users in the iTunes Store. That would have made my life soooo much easier. Should really come out with an app for ios. Review collected by and hosted on G2.com.

Response from Scott Murray of CocoFax

Hi Sabrina,

Thanks so much for your review and for bringing this issue to our attention. The product team is working on the iOS version and I will surely update you once it's been released. In this case, you can still access your CocoFax dashboard through your browser on any device. Please let me know if you need any further assistance.

BF
Pharmacy Resource Specialist
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CocoFax?

My favorite thing about Coco Fax is that I can save all the numbers on my file, so they are easily to send next. On top of that, the site is very easy to use and navigate. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

There is nothing that i dislike about Coco fax. The site is extremely easy to use, and I have recommended it to all my colleagues so far and will keep recommending it to others. Review collected by and hosted on G2.com.