Clutch.co Reviews & Product Details

Clutch has been a very valuable platform to build our team's positive reputation and connect with new opportunities, and the platform is easy to use. We've had a few very exciting clients find us through the platform with no other connection to our team, and for everyone else who does not find us through Clutch we're still pointing them to our page on the platform to see our client reviews and recent work! Review collected by and hosted on G2.com.

Sometimes the vendor dashboard can be a bit clunky when updating portfolio items, and options like reordering projects don't work quite as smoothly as they should. Review collected by and hosted on G2.com.

It's led to us being referenced in some AI citations and the platform used to bring us leads, but it hasn't been strong for us in 2 years. I believe their traffic has suffered in the AI era. Review collected by and hosted on G2.com.

First of all, the platform doesn't allow you to self-serve in meaningful ways. You can't edit your billing or make new bids on listings without talking to somebody and their account managers and customer service staff are terrible.

If you need something that doesn't involve buying a new listing it's nearly impossible to reach your point of contact. Case in-point, I've been trying to cancel or switch my listing and have been ghosted by my account manager for 2 weeks now.

They've also failed to implemented changes to our listings that I've requested on calls and have billed me incorrectly multiple times.

The platform is also overpriced. Their pricing is 2-4x higher than other platforms.

Finally, their review submission procedure is terrible. You can't import reviews from other platforms and our clients always complained about how long the Clutch reviews would take them to write. We had multiple clients bounce before finished the review process, something that never happened on other platforms.

I feel this company doesn't respect it's customers to a degree that I find disturbing. Review collected by and hosted on G2.com.

Clutch carefully verifies reviews, which makes reviews on Clutch very trustworthy. Because of that, people can trust our reviews and Clutch helps us find new customers. Review collected by and hosted on G2.com.

Reviews can be time-consuming to submit, but that is what also makes it such a good review vetting platform. Review collected by and hosted on G2.com.

From the first sight was trustworthy platform. But it seems the platfrom has some not efficient business model. Review collected by and hosted on G2.com.

They are artificially posting fake reviews which you couldn't delete without purchasing the subscription. As well, your competitors or some fake reviews providers could lower your rate artificially in order you will purchase the service to navigate the situation. Review collected by and hosted on G2.com.

The concept is great. That's honestly about it. Review collected by and hosted on G2.com.

Terrible company, they boast their badge program as a means for fools like me to drive clients to their site and leave reviews for over a year, and then discriminate and only give badges to who they want to give them to, even if you're ranked #1 in a dozen categories. SHAME ON MATT AND SHAME ON CLUTCH. Review collected by and hosted on G2.com.

We had trusted that this web directory would put us in front of potential customers, but instead found only fake/spammy leads come our way. when we contected them to resulve this they told us to change some settings, this did not help, after 8 months working with them we asked for our account to be put on hold, should have asked for a full refund, they denied us and insisted we needed to conitnue updating. spent over $10,000 for no leads and bad customer service Review collected by and hosted on G2.com.

no results, no help, just excuse after excuse. Review collected by and hosted on G2.com.

Poor customer service and very unresponsive, failed to answer various basic questions. Review collected by and hosted on G2.com.

Based on numerous Clutch 5 star recommendations, I hired a company for SEO work. I worked with this company for 5 months, spent a fair bit of money, and got minimal results. When I submitted a review of this SEO company to Clutch, they wanted more information in order to list it as a "verified" review. I sent them

numerous relevant screenshots proving that I worked with this company. And they still would not verify this review. After half a dozen unhelpful emails back and forth, I asked them to specifically tell me what they want to verify my review and/or to call me. I was told that they cannot tell me what they need to verify a review because their "review team" "keeps that information close to their chest," and "they don't do phone support call meetings."

This is a disfunctional outfit, and they have no business doing any reviews. Review collected by and hosted on G2.com.

It was easy place to review for a company. They asked deatailed information about the company. Review collected by and hosted on G2.com.

If you are a company looking for a platform to gather reviews I think you would be better off utilizing a different platform. Otherwise you are putting your company in serious risk. Any negative review cannot be updated no matter how you address the situation.

As a user/reviewer, I have been unable to update my review. I've tried multiple times to submit updates to my review and every request is denied. I don't think it is fair that you cannot update a review, even at the reviewer's request. Most other platforms allow the reviewer to update or delete their reviews if the situation is resolved with the company. Review collected by and hosted on G2.com.

The best part of clutch is the questions they ask , Secondly they verify each review over the call and even cross examin the review with vendor , Just like G2 Review collected by and hosted on G2.com.

The only thing that I dislike about clutch review calls is that they use VOIP or some services, So If I have referred clutch 10 Clients to give me a review, 5 will not pick call from clutch since it is marked SPam by truecaller Review collected by and hosted on G2.com.

They have an excellent team who advocate for quality agency work. I love that clients can search for exactly what type of specialized service they need to support their projects. The process of interviewing clients for reviews builds a lot of trust for agencies and solopreneurs to get their work vetted and there's no better way to build trust than with this type of transparency. Review collected by and hosted on G2.com.

The process of getting a review published can take some time, because it's contingent on the client providing an interview to confirm what services were done, and their experience. Review collected by and hosted on G2.com.