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AC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

11/9/2018

"Cludo Search has been a real good purchase for us"

4/5

What do you like best about Cludo Search?

The support the Cludo team has provided to us has been excellent. Implementation was a breeze, any further updates have been handled quickly. The search does exactly what we expected it to do. For marketing or technical sites this product works really well. The ability to create filters & tag content is pretty extensive and Cludo has been able to meet all our requirements.

The admin UI provides great tool to allow conversion impromvents and the banners features is great to allow marketing to extend its reach into a users search journey.

The extensive tool set to help improve search conversions is fantatsic! Review collected by and hosted on G2.com.

What do you dislike about Cludo Search?

The only fault so far has been our ability to add custom analytics to further track user behaviour.

However, Cludo has added the banner analytics feature which is a good step forward.

I don't really have much I dislike about this product at this time. Review collected by and hosted on G2.com.

AG

Verified User in Government Relations

Enterprise (> 1000 emp.)

11/16/2018

"Quick, easy and effective"

4.5/5

What do you like best about Cludo Search?

The ability to schedule promotional banners Review collected by and hosted on G2.com.

What do you dislike about Cludo Search?

It's not a dislike as such more of something that could be better and that's the layout of the analytics which can be a tad confusing Review collected by and hosted on G2.com.

Recommendations to others considering Cludo Search:

For a reasonable price, they deliver above and beyond and continue to evolve which is excited as we've heard about what they have in store for future releases. Get in there before they up their prices (with good reason of course). :) Review collected by and hosted on G2.com.

What problems is Cludo Search solving and how is that benefiting you?

Realised we're able to wean out the sites we don't need to prioritise. Combining analytics from Siteimprove, we're able to make these decisions and utilise our strict tariffs better by allocating searches to resources visitors are actually looking for. Review collected by and hosted on G2.com.

RS

Rasmus S.

Administrator

Enterprise (> 1000 emp.)

11/29/2018

"Very positive experience"

4.5/5

What do you like best about Cludo Search?

The service is easy to use but in the same time offers advanced options.

The support is fast and competent Review collected by and hosted on G2.com.

What do you dislike about Cludo Search?

It can be difficult to manage the account when you have a lot of engines. If you want to make a change to all engines you have to repeat it once for every engine Review collected by and hosted on G2.com.

Response from Jennifer Nesbit of Cludo Search

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Hi Rasmus,

Thank you for taking the time to write a review on Cludo. We appreciate your feedback on the platform's ease of use, advanced features, and fast and competent support. These are things we will continue to improve on.

I can see how it can be tedious to apply the same changes to multiple engines, like a page ranking or engine boosting. I will let our product team know there's a need to have the ability to apply changes to tools and settings to multiple engines at one time!

If you have any other product improvements or feature requests, do not hesitate to reach out. We're always looking to improve and build products that help you and your team to be more effective with optimizing your website search and content.

Kindly,

Jennifer Nesbit, Manager of Customer Experience

AE

Alexis E.

Marketing Associate

Mid-Market (51-1000 emp.)

11/13/2018

"My company uses Cludo on six of our brand's websites. "

3.5/5

What do you like best about Cludo Search?

How easy the user interface is to use and navigate. The ways to improve search results are straightforward. Review collected by and hosted on G2.com.

What do you dislike about Cludo Search?

We dislike how long it takes our company rep to get back to us on search problems and errors. Review collected by and hosted on G2.com.

Response from Jennifer Nesbit of Cludo Search

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Hi Alexis,

Thank you for taking the time to share your feedback on Cludo! It's great to hear that the user interface is easy for you to use and effective in improving your search results and decreasing your exit rate.

I'm sorry you've experienced less than ideal response times. Something we're working on is scaling our support and customer success managers with our growing customer base by creating processes and tools to help us track email response times, ticket response times through our help desk, and phone support. We're also building out our Help Center to ensure our customers have the autonomy to find the answers at their own as needed.

If you're open to it, I'd love to chat with you about your experience and understand the types of issues you've experienced so we can improve and learn from your experience. Feel free to contact me at jp@cludo.com at any time.

We look forward to improving our response times to better meet your expectations. Do not hesitate to reach out to me directly or our support team (support@cludo.com) with any questions, concerns, or feedback. Thank you again for choosing Cludo!

Kindly,

Jennifer Nesbit, Manager of Customer Experience

JH

James H.

Digital Officer

Government Administration

Enterprise (> 1000 emp.)

11/19/2018

"Simple to set up and easy to use."

4.5/5

What do you like best about Cludo Search?

Cludo is simple to set up, easy to make changes and works really well.

The reports are very simple to understand and acting on them helps improve our website. Review collected by and hosted on G2.com.

What do you dislike about Cludo Search?

There is nothing to dislike. It's a great search engine for a great price. Review collected by and hosted on G2.com.

UC

Verified User in Chemicals

Enterprise (> 1000 emp.)

11/15/2018

"Overall helpful service and good marketing functionalities"

4.5/5

What do you like best about Cludo Search?

I like the ability to help guide my site visitors to the answers they need. Review collected by and hosted on G2.com.

What do you dislike about Cludo Search?

There was some delay getting assistance on a critical component for our marketing automation system. It took about 4 weeks and saying we'd be a reference after we get an answer to indeed get an answer. The response came fairly quickly after that. Review collected by and hosted on G2.com.

Recommendations to others considering Cludo Search:

Make sure to ask about other customers experiencing similar issues so you can get resolution to problems. Review collected by and hosted on G2.com.

What problems is Cludo Search solving and how is that benefiting you?

Having search functionality on our site, being able to promote our products and reducing time for things to appear in search results. We now have a quicker time to pages being included in search, influence in guiding users and not lapsing in search capabilities. Review collected by and hosted on G2.com.

AG

Verified User in Government Administration

Mid-Market (51-1000 emp.)

11/20/2018

"Excellent Search tool"

5/5

What do you like best about Cludo Search?

Ease of use, excellent stats on usage, setup all sorted by Cludo. No coding skills were necessary.

The ability to add banners and ensure the pages we want to appear at the top of the search results for certain keywords.

Automatic search results on 404 pages as well as misspellings, synonyms, quicklinks Review collected by and hosted on G2.com.

What do you dislike about Cludo Search?

It is a fairly expensive product, but well worth the cost Review collected by and hosted on G2.com.

UP

Verified User in Pharmaceuticals

Small-Business (50 or fewer emp.)

1/9/2019

"Still discovering the platform but it already gives a lot of interesting info"

3.5/5

What do you like best about Cludo Search?

Results about searches of the users that help me understand how to optimize the website Review collected by and hosted on G2.com.

What do you dislike about Cludo Search?

Lack of suggestion of synonyms for the keywords to implement Review collected by and hosted on G2.com.

AR

Verified User in Retail

Enterprise (> 1000 emp.)

11/13/2018

"Helps Customers find exactly what they need with minimum effort!"

3.5/5

What do you like best about Cludo Search?

I love how simple the implementation and dashboard are. The developers are very helpful and knowledgeable. Review collected by and hosted on G2.com.

What do you dislike about Cludo Search?

The dashboard could use some work on the data analysis side. Adding more analyzing tools and separating all parts (synonyms and misspellings etc.) by site would be very helpful. Faster crawls would also improve the site. Review collected by and hosted on G2.com.

IG

Verified User in Government Administration

Mid-Market (51-1000 emp.)

11/28/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Overall Positive"

3.5/5

What do you like best about Cludo Search?

The interface of the site and the 'popular pages' function. Review collected by and hosted on G2.com.

What do you dislike about Cludo Search?

I didn't like the time and calendar function initially. I wanted to look beyond the last month it didn't feel easy to do. Fixed now though. Review collected by and hosted on G2.com.