Cludo Search Reviews & Product Details

Honestly? The people. Their search rocks, the dashboard and tools available are intuitive and easy to use, but that's not what I want to harp on. What I want to harp on is their support and their service as genuine human beings. I'm the senior developer for a large university in Colorado, and the relationship we have with Cludo is a delight. From our salesrep, to their engineers we've met, to the support agents, everyone we have met at Cludo is just a genuine good person. They are so helpful, understand our perspective and our unique challenges as a university with a very small web team, and are willing to go as many extra miles as they need to in order to ensure that we are not only satisfied, but thrilled with their service. And oh boy, am I thrilled with their service. Their level of service is NOT a common practice in this industry, and for me, it makes Cludo the CLEAR stand out in their vertical. Review collected by and hosted on G2.com.

There's really not much I don't like. If I had to choose something, I could probably only say that inheriting an existing setup without proper training or documentaiton during pass off (from your employer's side I mean, not from Cludo's) can be a little overwhelming to learn at first. But I still have to praise Cludo here as well, because when we reached out to them and informed them that we were struggling to do and understand some things in the account we inheritied without a proper passoff from our predecessor, they immediately scheduled a training for myself and my co-worker so that we would be comfortable in the environment. Review collected by and hosted on G2.com.

Our experience with Cludo has been outstanding. Their enterprise search solution for our website is both robust and incredibly user-friendly. The technology seamlessly integrates into our systems, making it easy for our staff and citizens to find the information they need. Beyond the product, Cludo has proven to be a true partner, invested in our success. Their commitment to innovation is evident in the new generative AI capabilities (Cludo Experience) they’ve made available, which holds significant opportunities to better serve our community. Cludo has been a reliable and forward-thinking tech partner. Review collected by and hosted on G2.com.

Our expierence with Cludo support has been great, but there is no easy way for customers to track status of individual support tickets. Review collected by and hosted on G2.com.

It gives us a clearer view of searches with 0 results so we can create content and lets us easily reorder and prioritise search results based on business priorities. Review collected by and hosted on G2.com.

Sometimes needs a bit of tech support at the start to ensure it's able to easily identify content from multiple sources (under one domain) - a complexity I doubt many general users would face. Review collected by and hosted on G2.com.

Has significantly improved the quality of of site search. It's very easy to use and quick to boost page rankings. Review collected by and hosted on G2.com.

Would like more styling options on the search banners as we use these more and more frequently. Review collected by and hosted on G2.com.

Cludo's interface is fairly easy to use. Easy to tailor results and set rankings. Review collected by and hosted on G2.com.

Site search performing poorly is our most-received complaint about our website from our users. They expect it to perform just as well as Google or Bing. Cludo has said that the largest reason we're seeing poor results is because the quality of our content (my team consists of two people and many web authors creating content for nearly 20,000 pages).

It seems that my team and I have to practically tailor every result to make sure it's returning relevant pages, and we frankly don't have time for that. Review collected by and hosted on G2.com.

I was investigating an error related to Cludo search for my client when I contacted Cludo to look into it. The response from Cludo was swift and positive. They were able to pin point the root cause of the error and eventually fix the issue. Review collected by and hosted on G2.com.

The timezone difference between us and the Cludo team can be frustrating at times since sometimes we want quick resolution of the issues. However, the response from the Cludo team is quick so far so we haven't reached a point where we are not getting responses on time. Review collected by and hosted on G2.com.

The analytics, the list of tools available in the dashboard to improvise the search functionality are really helpful. Review collected by and hosted on G2.com.

Nothing big to mention. Few of the minor issues we faced in the search output has been fixed by the excellent, proactive Support team. Review collected by and hosted on G2.com.

I have been a customer for approximately 6 months. I have been very pleased with Cludo's customer service. My questions are always answered in a timely and knowledgeable manner. Their support team worked with me extensively to configure and fine-tune our particular content management system to work well with Cludo. The user interface is very well designed and intuitive. I have no complaints at all. Review collected by and hosted on G2.com.

I do not dislike anything about the software. Review collected by and hosted on G2.com.

Cludo is easy to use - user experience for those administering search service and for end users making searches on our sites was my highest priority. Cludo has been good for both. The search results are good, it was really easy to implement and it has been easy to customize for our needs.

I've also been really happy with their support. Starting with our initial contact with sales, Cludo was faster to respond and more helpful than the other vendors we were considering. Of course, a good sales experience doesn't always translate into a good experience after the fact but in this case, it did. Their support folks have been fast to respond and very knowledgeable then I've contacted them and our account rep regularly checks in and they periodically do a review of our account with us to suggest how we can improve our search, they go over new features and changes and ask for feedback.

Finally, as a higher ed institution, accessibility was a must have. Cludo was able to answer our questions about accessibility for their product and was the first to get us a VPAT. Many of their competitors didn’t even know what that was. Review collected by and hosted on G2.com.

For someone who is using the API - the documentation was accurate but would really benefit from having code examples. Better yet, small proof of concept applications using the API would be great.

Their support pointed me to some example javascript in one of their Git repos and I was eventually able to figure things out from there. I'm sure a real rockstar js developer or someone who writes code for json APIs on a regular basis could have glanced at the API docs and built from there but I needed a little more handholding to get started. Especially since there aren't (currently) code examples or questions in the usual places online that help someone new who is just getting started on something like this (StackOverflow, GitHub, etc.). Review collected by and hosted on G2.com.

What I like best is the easy functionality around synonyms and the ability to create custom banners based on search criteria. It offers us good functionality that is very easy to implement. Review collected by and hosted on G2.com.

I can't say I have anything to list as a dislike. Review collected by and hosted on G2.com.