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I don't like anything about Club Automation. I find it to be the worst company I've ever used in my professional career. They don't honor their commitments, and there's no one ever to communicate with. People don't return phone calls, there's always a different account rep, and I don't receive information when I ask for a payoff. There's zero customer service, and they're only good when trying to sell the software and collect money. The initial setup sucked. Review collected by and hosted on G2.com.

I love how Club Automation doesn't just solve problems, but it effectively runs the entire operation for our tennis, pickleball, racquetball, and fitness center, allowing us to fulfill our daily tasks efficiently. Its navigation is exceptionally easy to use, which is crucial when working in such a dynamic environment. I appreciate that it offers a simple and straightforward user experience, as having an uncomplicated system is beneficial for productivity. Additionally, the initial setup of Club Automation was very easy, reflecting its user-friendly approach. Review collected by and hosted on G2.com.

I feel like the appearance of Club Automation could use some work. It's just not appealing and seems blocky, like a first version. This aspect knocks off two points from my overall rating. Review collected by and hosted on G2.com.

I truly appreciate the outstanding support team at Club Automation, which has been phenomenal from the very beginning. The onboarding experience was exceptional, and the continuous excellent customer service is a noticeable improvement over what we had with our legacy system. I love the fact that I can directly reach out and have someone troubleshoot our issues promptly. Even in challenging situations, the support team ensures we arrive at agreeable solutions, which has been fantastic. From my team's perspective, the platform has greatly enhanced our operations, especially in managing tennis and pickleball activities. The ease of booking courts, adding pros, and managing clients is remarkably superior compared to our previous system. Club Automation’s ability to streamline these processes has been a game-changer for us. Review collected by and hosted on G2.com.

I find it frustrating that we cannot sell packages of guest passes that don't require signing into a specific class, especially for situations like holidays when we want to offer such packages more flexibly. Another issue is the reporting features, which I feel could be more user-friendly, particularly for onboarding new staff. It would be incredibly helpful if there were straightforward reports that didn't require extensive filtering, such as viewing all memberships and their expiration dates or upcoming payments without having to dig through too much data. Additionally, the setup process of Club Automation was not straightforward; it was very time-consuming and could have benefited from a shared workspace for easier management of materials and progress, particularly given our use of Google Suite as opposed to Teams. Review collected by and hosted on G2.com.

-Our Customer Service Manager - John Staufer is the best! Having a one-on-one person available to us with regular meetings was necessary from the beginning. We are very happy with this program. We can address our needs without calling the customer number constantly.

-Creating Profiles - very easy

-Registering for programs - very easy

-Reporting - very helpful

-User Groups are easy to understand

-Check in process is very easy

-POS reports are simple to navigate Review collected by and hosted on G2.com.

-Too many steps when changing a membership

-We're unable to manually change the status from Expired, Cancelled, etc (system pulls old info, not always the most current)

-Communication Center - still needs a little help. Some features are not working properly (ie. emailing primary member - if this worked, it would be much easier to email parents of our under 18 membership population regarding programs, etc)

-It would be nice to see the POS pull all combined charges to the main member - if we need to apply charges to other family members, they either get put in as a payment on account or are charged separately on each profile.

-It would be nice if we could see the NOTES on the first part of the profile page, not just at check in. Notes tab is good but it doesn't always get referred to when bringing up a profile

-Should decline or flag if duplicate emails are in the system on multiple profiles.

-Wished we had more time during our roll out to go through data in our system - we would have liked more time to "clean up" our old system before we launched our new CA . Also, mention to new customers not to roll out new system on billing day. Review collected by and hosted on G2.com.

I love that Club Automation offers front and center for support for our team. The company is constantly listening to our feedback and making updates that improve our user experience, both for our members and employees. Also, having John Staufer is the best thing we could ask for! CA is easy to use and train on, so that we can roll out camps and programs with little to no business interruption. Review collected by and hosted on G2.com.

I don't dislike anything about CA. The support we receive and updates are great. We trust that CA will listen to our feedback and will continue to grow with us as we do. Review collected by and hosted on G2.com.

I love the staff! They are always so friendly and helpful. If they don't have an immediate answer to my question or issue, they will go above & beyond to figure it out for me. Every team member has been a joy to work with. Review collected by and hosted on G2.com.

So far, I haven't had a downside with Club Automation. It would be nice to be able to run the EFT Billing again when I wanted to, instead of having to manually run each credit card to collect unpaid balances. Review collected by and hosted on G2.com.

I appreciate that Club Automation handles payroll efficiently and allows seamless court bookings. It ensures that payments are processed correctly in all directions. I find it most useful that I can cancel and book courts anytime, giving me flexibility in managing schedules. Review collected by and hosted on G2.com.

{"I found the initial setup process of Club Automation very challenging with frequent glitches and system breakdowns.","I experienced numerous errors with financial transactions, such as issues with charges not processing correctly and errors in payments.","I am frustrated that Club Automation is not mobile-friendly, which limits my ability to use the software efficiently on mobile devices."} Review collected by and hosted on G2.com.

It has everything in one place. Memberships are easy to manage Review collected by and hosted on G2.com.

The court booking system is really bad. Especially on phone Review collected by and hosted on G2.com.

It is very easy to use and navigate through, the integration of being able to have personal training sessions along with regular memberships and purchases is absolutely amazing! You have everything all together, making it easy to differentiate different types of memberships. Creating a membership is a breeze, so is cancelling or holding one. It is also so nice to have a customizable home screen. Review collected by and hosted on G2.com.

I would love to see an improvement in our POS, to possibly be able to upload images of different products in case for example a product flavor is unclear or the barcode isn't working. Sometimes there are glitches when trying to go to someone's POS straight from the home screen. After clicking a person's name sometimes it will pull up a Non-member Sale, rather than being on the person's account with their credit card attached. Review collected by and hosted on G2.com.

Club Automation is reasonably intuitive and is capable of managing several aspects of our business at once. As an Operating System I appreciate that we can use CA to generate our business, bill and collect revenue from business generated, and track payroll for our staff who conduct our business. Essentially this is all tied together in CA. I can logically follow the thread of a transaction through it's entire cycle. I also feel that CA is relatively easy to learn and easy to teach staff how to use. Review collected by and hosted on G2.com.

The unexplained or unresolvable 'glitches' in the system can be quite frustrating. Often the system does not do what it is designed to do for no clear reason. And we have experienced frustration over the years in working through these glitches. Customer Service can be spotty during these times in our experience. Also, when CA makes a weekly update, often certain features are 'changed' without our knowlege and not put back to its original function. Review collected by and hosted on G2.com.