What I appreciate most is the platform's simplicity. Being able to access all interviews in a single location enables us to consolidate our analysis and identify trends across various pieces of feedback. Additionally, the straightforward process for sending out interview requests, automating workflows for survey feedback, and integrating with our internal systems contributes to an effective approach for our Voice of the Customer programme. Review collected by and hosted on G2.com.

While there aren't any significant downsides, setting up the initial integration of internal systems with the Clozd platform can be somewhat challenging. This complexity has occasionally caused delays in launching some programmes via Clozd. However, any issues that have arisen have consistently been addressed quickly and efficiently. Review collected by and hosted on G2.com.

How much support we get from the team. We have biweekly calls, they are always available via email or for ad-hoc meetings, etc Review collected by and hosted on G2.com.

Not an issue with Clozd, but in terms of working with Clozd: I need to convince our managers and CRO to put more deals through so we can hit our numbers. Too many deals that they say "nah, don't do that one" when we need to push another 80 deals through to get to our numbers. Review collected by and hosted on G2.com.

I like the accessibility of being able to openly review where deals were lost through an unbiased third party. Review collected by and hosted on G2.com.

The recordings often times start with about a minute or so of silence, would be good to just skip to when the recording starts. Review collected by and hosted on G2.com.

I can't say it any better than "buyers are liars, and so are your sellers." For their own reasons, anyone you ask about your product, pricing and go to market processes using your own internal resources will, in some way deceive you. The essence of Clozd is that an objective, third party is doing the asking which reveals the actual feedback and experience of your customer in a way that is otherwise, impossible to get at. Clozd is also a very credible organization and I have found that prospects actually value simply being asked, leaving a positive impression of your own company and product. Review collected by and hosted on G2.com.

I genuinely struggle to find anything I dislike about Clozd the service or Clozd the company. I have achieved virtually all of my greatest career accomplishments because of feedback derived via Clozd. They listen intently to their customers and are constantly trying to improve. I can't think of even the pettiest thing to complain about. Review collected by and hosted on G2.com.

I appreciate our CSM who specializes in the DIY experience. She's very knowledgeable, approachable, and gets back to us quickly. The support we receive, including assistance with email sequences and best practice advice, is incredibly helpful. I also value the analysis that Clozd performs on our uploaded interview data. Review collected by and hosted on G2.com.

I have found the user interface/user experience to be a bit confusing at times and not fully intuitive. Things are not always labeled in a way that aligns with my mental model. The wording of certain functionalities isn't what I would expect, leading to confusion about where features/functionality are located. This has made the experience a little bit challenging but the more I use it, the better it is getting. Review collected by and hosted on G2.com.

The Clozd team has made my life so much easier by managing interviews on our behalf—something our Product Marketing team often doesn’t have the bandwidth to handle. On top of that, their ability to quickly surface trends around why we win or lose deals is incredibly valuable. It gives us clear, actionable insights that help guide our strategy and drive better business outcomes. Review collected by and hosted on G2.com.

I wish their survey functionality was a little more easy to use and customizable. Review collected by and hosted on G2.com.

They're incredible to work with (they're the best vendor team that I've worked with). They put the time and effort into producing quality process, questions, and then interviews. We've had great collaborations with them to improve response rates that were lower than we liked or to tweak questions so answer quality improved. Surprising, I know, but it seems like they actually want us to find value in their service. Review collected by and hosted on G2.com.

For us, their flex interviews didn't lead to good insights, but they worked with us to use a more valuable (for us) interview style. Review collected by and hosted on G2.com.

the insights gathered from lost deals helps us target revivals Review collected by and hosted on G2.com.

would love a detailed breakdown of losses in more concise reports Review collected by and hosted on G2.com.

The most helpful aspect is the authenticity of the insights. Customers and prospects are more candid when speaking to a neutral third party, and Clozd makes it easy to capture and analyze those conversations. The reports are clear, actionable, and highlight patterns we can use to make tangible improvements. I especially value the AI-assisted summaries, which make large volumes of feedback easy to digest and share across the business. Review collected by and hosted on G2.com.

At times, the depth of insights can highlight more improvement areas than we have capacity to act on immediately. While that’s not a fault of Clozd itself, it does mean we need to prioritize carefully. In addition, the interface can feel a bit overwhelming for new users until they become familiar with the platform. Review collected by and hosted on G2.com.

I like the insights it gives. My favorite are the interviews we receive from lost deals, current clients that may be feeling unsatisfied or leaving client to help us pinpoint what changes need to be made to retain and gain business. Review collected by and hosted on G2.com.

I'd love the interface to be slightly more intuitive but I think they are making strides and whenever I need help my rep is willing to step in. Review collected by and hosted on G2.com.