# Cloudways Reviews **Vendor:** DigitalOcean **Category:** [Cloud Web Hosting Platforms](https://www.g2.com/categories/cloud-web-hosting) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,124 ## About Cloudways Cloudways is a managed web hosting provider that frees businesses from hosting & server management with its two unique managed hosting solutions: Cloudways Flexible & Cloudways Autonomous. Over 100,000 digital agencies, e-commerce businesses, and SMBs trust Cloudways to host their websites across 50+ available data center locations worldwide. Cloudways Flexible combines the core benefits of managed hosting, giving you the unique freedom to choose from 5 top cloud providers and deploy any PHP-based app, including a custom PHP, WordPress, Magento, Laravel, and more. You can also choose server specifications and configure the flexible platform to fit your operational requirements and business processes. With our pay-as-you-go pricing model, you always have the flexibility to pay only for what you need. Cloudways Autonomous in complement & contrast is a hands-off managed WordPress solution with built-in autoscaling. It is built on Kubernetes using Google's C2 machines with integrated enterprise CDN, database caching, and unlimited PHP workers. This unique yet powerful managed experience takes infrastructure and traffic management completely out of the way so businesses can focus on growth without the technical overhead. Both solutions are backed by Cloudways' exceptional 24/7 free technical support, which offers prompt assistance with an average response time of 90 seconds whenever needed. Join the 100,000+ businesses worldwide who trust Cloudways for their undisrupted online presence & experience the simplicity and power of managed cloud hosting today. ## Cloudways Pros & Cons **What users like:** - Users appreciate the **ease of use** of Cloudways, finding its dashboard intuitive and setups straightforward. (151 reviews) - Users appreciate the **responsive customer support** of Cloudways, aiding them efficiently with all their concerns. (122 reviews) - Users praise the **easy setup** of Cloudways, making cloud hosting accessible even for beginners. (93 reviews) - Users commend the **exceptional reliability** of Cloudways, enjoying smooth performance and fast loading times consistently. (76 reviews) - Users value the **helpful technical support** of Cloudways, which assists with setup and resolves technical issues efficiently. (72 reviews) - 24/7 Support (56 reviews) - Performance Speed (56 reviews) - User-Friendly Interface (48 reviews) - Cloud Services (46 reviews) - User-Friendliness (45 reviews) **What users dislike:** - Users find Cloudways to be **expensive** compared to competitors, often expressing frustration over pricing and support issues. (51 reviews) - Users find the **pricing issues** concerning, as Cloudways' costs are higher than those of other hosting providers. (44 reviews) - Users express frustration with **poor customer support** , highlighting delays, lack of accountability, and unresolved issues with billing and hosting. (29 reviews) - Users find the lack of **built-in email hosting** inconvenient, requiring separate services and adding to overall costs. (27 reviews) - Users find the **learning curve steep** , struggling with the complex interface and terminology compared to familiar hosting services. (27 reviews) - Poor User Experience (23 reviews) - High Pricing (21 reviews) - Users express concerns about **hosting issues** , especially with inadequate email support and limited DNS services. (19 reviews) - Complex Usability (18 reviews) - Missing Features (17 reviews) ## Cloudways Reviews ### 1. Effortless Scaling and 24/7 Support for Small & Big Business Hosting **Rating:** 4.5/5.0 stars **Reviewed by:** Rahul K. | Financial Advisor, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2026 **What do you like best about Cloudways?** I've been using Cloudways since October 2025, and been effectively managing my business with its DigitalOcean server. I like its ability to provide basic servers for small businesses. Later, they can switch to premium level servers by using its efficient scaling feature, without any interruptions. Moreover, 2nd best thing is the support. I literally had to contact them multiple times regarding some technical challenges that I faced. They're available 24/7. The dashboard is easy to use, even a person with no experience can understand it very well. It's not complex at all. Additionally, you get to manage five different types of hosting servers - Digital Ocean, Vultr, Linode, AWS, and Google Cloud. I use basic server of DigitalOcean, as WordPress-based, because it's affordable for my business. I'll surely switch to premium level servers in the future. **What do you dislike about Cloudways?** I didn't really notice any downsides so far. It's been going smooth. **What problems is Cloudways solving and how is that benefiting you?** It's been effectively running my business website without any delays in the loading. I can seamlessly access the URLs anytime without any interruptions. ### 2. exceptional Performance and a Support Team That Actually Solves Problems **Rating:** 5.0/5.0 stars **Reviewed by:** SAID B. | Digital Marketing Specialist, Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2026 **What do you like best about Cloudways?** As a Digital Marketing Specialist, I manage multiple campaigns and high-traffic sites, so server reliability is non-negotiable for me. What I love most about Cloudways is the balance between power and simplicity. It gives me the granular control of a VPS without the headache of command-line management. However, the standout feature is undoubtedly the support team. In this industry, 'support' often means reading a script, but the Cloudways team consists of actual engineers. I recently faced a tricky technical hurdle regarding a specific WordPress theme upload and database configuration that was stalling a project. Their support team didn't just send me a link to a generic article; they dove into the issue and guided me through a fix quickly. That level of technical expertise saves me hours of downtime. **What do you dislike about Cloudways?** Honestly, there isn't much to complain about. If I had to pick one thing, the email add-on pricing could be slightly more competitive, but given the quality of the hosting infrastructure, it's a minor trade-off I'm willing to make. **What problems is Cloudways solving and how is that benefiting you?** Cloudways solves the issue of scalability and speed for our marketing assets. We need our landing pages to load instantly to keep conversion rates high, and the caching stack Cloudways provides (Varnish, Redis) makes our WordPress sites fly. It allows me to focus on marketing strategies and content creation rather than worrying about server maintenance or uptime issues. ### 3. World-Class Technology and Support That Exceeds Expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Lee S. | Founder - WordPressGurus.co.za, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Cloudways?** The technology Cloudways provides to customers is best in class in my opinion. Their customer support is world class, always committed to solving issues quickly, they take ownership of a problem, to such an extent that you feel like you're on the same team ! And the constant, well-designed and intuitive improvements and additions to their product suite is more than enough for almost every client to never want to leave ever again :) The value to developers and technologist's is simply that you can rely on both the Cloudways technology and Support team, and not waste time endlessly with performance or debugging issues - they do the heavy-lifting for you, and you get to over-deliver to your happy clients, with ease. I've hosted well over 15 different sites with CloudWays in the last 10 years and I wouldn't dream of migrating elsewhere :) **What do you dislike about Cloudways?** To be the market leader, you have to provide the best technology and expertise - which simply adds up to a premium price structure that can deter some smaller customers. It would be nice to pay a local price for local hosting at AWS Cape Town, and not have US Dollar as the only currency as it surely adds to the administrative and transactional cost that inevitably is passed down to the consumer. This however is a opinion that lacks a complete view of how the pricing is formulated - so it's entirely possible that there actually isn't room for cutting costs to suit the local pocket. **What problems is Cloudways solving and how is that benefiting you?** I can add hosting a s single line item in a cost estimate and confidently state that it's great value for money. It's super easy to demonstrate the benefits to new customer too, and that's due to the significant effort behind customer support and enablement :) ### 4. Reliable Hosting with Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** Matt H. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Cloudways?** I use Cloudways for hosting, plugin updates, security, and website migrations. I find the UI to be great, and I really appreciate the help from their support team. The performance of the servers is good, providing reliable hosting with premium, experienced support. The initial setup was super easy, and I believe it's a more advanced hosting provider compared to others like Flywheel. **What do you dislike about Cloudways?** I think a dashboard would be good for all sites/servers that shows the health of those servers, so we can see everything top level without having to click into individual servers. Breaking down the issues with less jargon as sometimes we just get screenshots of a big log of issues and we don't really know what that means. **What problems is Cloudways solving and how is that benefiting you?** Cloudways provides reliable hosting with premium support and offers better servers and performance compared to our previous provider. ### 5. Cloudways Makes WordPress Management Simple, Secure, and Stable **Rating:** 5.0/5.0 stars **Reviewed by:** vinoth p. | Senior Full stack developer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Cloudways?** What I like best about Cloudways is how it simplifies WordPress management while still covering the essentials — strong security, a built-in cache system, straightforward domain management, and easy SSL setup. It saves time and keeps things stable without overcomplicating day-to-day work. **What do you dislike about Cloudways?** One limitation is domain management. It’s not straightforward to manage multiple subdomains under the same main domain pointing to different folders, which can be restrictive for certain setups. **What problems is Cloudways solving and how is that benefiting you?** Cloudways solves the complexity of managing infrastructure while running multiple WordPress sites. It makes it easy to manage several sites in one place, scale servers up or down during traffic spikes, quickly create new servers, clone existing setups, and rely on built-in security. That flexibility saves time and reduces risk when traffic or requirements change. ### 6. Outstanding Hosting with Top-Notch Support and User-Friendly Dashboard **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel M. | Freelance Web Developer, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Cloudways?** I have been managing my font-based website on Cloudways - getfreefonts.site. It's been amazing. I have been working as a freelancer web developer since 2017 and I find Cloudways one of the best hosting sites on the internet. It has excellent customer support, easy to use dashboard, you can straightforwardly integrate and manage your applications with its compact dashboard. **What do you dislike about Cloudways?** It doesn't provide domain names. I think they could scale their business more if they could do that, as they already got a massive user base. **What problems is Cloudways solving and how is that benefiting you?** It solves the problem of effectively manage multiple applications at once. Moreover, customers get to manage 5 different types of hosting platforms - DigitalOcean, VULTR, Linode, AWS, and Google Cloud. All of this in just one dashboard. It's super impressive. ### 7. Rock-Solid Reliability with 24/7 Support and Easy Deployment **Rating:** 4.5/5.0 stars **Reviewed by:** purushothaman s. | Cloud Delivery and Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Cloudways?** I’ve had 24/7 support, no downtime throughout 8 years of usage, and an easy deployment experience. Cheper than any other managed service platform, frequent updates. Easy to integrate any features in our application. **What do you dislike about Cloudways?** sometimes i dont recieve any login OTP via mail for many accounts. **What problems is Cloudways solving and how is that benefiting you?** I use to work with many platform with raw servers and other features to combine for single deployment, When i came to know about this managed service platform loved it very much, Great to work with cloudways for all our application ### 8. Effective Hosting Solution with Integration Perks **Rating:** 4.0/5.0 stars **Reviewed by:** Ndamu T. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Cloudways?** I like Cloudways for its integration with DigitalOcean, which I use every single day. Having both in the same place is quite nice. It has made it easier for me to sort of manage my APIs and others because it sort of combines everything over a single platform. The initial setup was overall simple, especially for someone like me who was not really tech savvy, but now I am. **What do you dislike about Cloudways?** There aren't many tutorials on Cloudways, making it kind of difficult for me as a beginner, despite having some experience. Setting up other things was sort of difficult or something like that, and it's a little bit hard to learn. **What problems is Cloudways solving and how is that benefiting you?** I use Cloudways to host my VPS for the car dashboard or API. It makes managing my APIs easier by combining everything over a single interface. ### 9. Seamless Hosting with Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew B. **Reviewed Date:** January 19, 2026 **What do you like best about Cloudways?** I use Cloudways for web hosting, and I find its seamless architecture really makes hosting simple. The ability to have regular backups simplifies restoring sites when needed. The varnish cache feature, which I can switch on and off, is very helpful for speed and scalability. The support team is incredibly helpful, especially when we needed to update security headers; they were quick to assist. The features are easy to switch on and off, which adds to the seamless experience. I also appreciate how straightforward and easy to understand Cloudways is, and the initial setup was very straightforward and easy. **What do you dislike about Cloudways?** I'm not sure if I've missed this, but it would be great if there could be an option where you can have a staging site that is a replica of the live site. Developers can make changes on the staging and then push them to the live when they are ready. **What problems is Cloudways solving and how is that benefiting you?** Cloudways provides seamless architecture for hosting sites, making regular backups simple. Its support team is incredibly helpful, aiding in security updates. Varnish cache helps us host websites at speed and scale. It's fairly simple and straightforward to understand. ### 10. Intuitive UI, Strong Performance, and Great-Value Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Cloudways?** The user interface is intuitive and powerful enough without relying on root access to the server. The servers are performing well, and the customer support at the price point is very good. Pricing is very good, and the integrations are high quality (no unreliable apps/addons like on some providers) **What do you dislike about Cloudways?** The clarity on pricing could be a little better around the server types (basic/general purpose/CPU optimised). So that the user understands the scale and type of server they need. The support team did however provide this detail when asked - amount of memory recommended for x number of visits and server type. **What problems is Cloudways solving and how is that benefiting you?** Reliable support and servers unlike our current provider, meaning less time spent chasing people. ## Cloudways Discussions - [How do l move a website created from the Godaddy site builder to Clouways hosting?](https://www.g2.com/discussions/35415-how-do-l-move-a-website-created-from-the-godaddy-site-builder-to-clouways-hosting) - 36 comments, 3 upvotes - [how to setup](https://www.g2.com/discussions/how-to-setup) - 4 comments, 1 upvote - [How do I get high scores on https://pagespeed.web.dev/](https://www.g2.com/discussions/how-do-i-get-high-scores-on-https-pagespeed-web-dev) - 6 comments, 1 upvote - [How do I set up a wildcard DNS for use in Cloudways with a Wordpress multi-site set up [ example mysite.domain.com ] ?](https://www.g2.com/discussions/39348-how-do-i-set-up-a-wildcard-dns-for-use-in-cloudways-with-a-wordpress-multi-site-set-up-example-mysite-domain-com) - 1 comment, 1 upvote - [is there any special price for my clients, especially for students in my country](https://www.g2.com/discussions/34929-is-there-any-special-price-for-my-clients-especially-for-students-in-my-country) - 1 comment, 1 upvote ## Cloudways Pricing - ** Managed Digital Ocean 1GB - Standard**: $11.00 1GB RAM, 1 Core Processor - ** Managed Digital Ocean 2GB - Standard**: $24.00 2GB RAM, 1 Core Processor - **Managed DigitalOcean 4GB - Standard**: $46.00 4GB RAM, 2 Core Processor - **Managed DigitalOcean 8GB - Standard**: $88.00 8GB RAM, 4 Core Processor - **Cloudways Autonomous Plan 1**: $35.00 Cloudways Autonomous is a powerful service that offers greater flexibility and a user-friendly environment to manage all your applications. Cloudways will do all the heavy lifting related to server management so you remain focused on your business goals and growth. - **Cloudways Autonomous Plan 2**: $90.00 Cloudways Autonomous is a powerful service that offers greater flexibility and a user-friendly environment to manage all your applications. Cloudways will do all the heavy lifting related to server management so you remain focused on your business goals and growth. - **Cloudways Autonomous Plan 3**: $145.00 Cloudways Autonomous is a powerful service that offers greater flexibility and a user-friendly environment to manage all your applications. Cloudways will do all the heavy lifting related to server management so you remain focused on your business goals and growth. - **Cloudways Autonomous Plan 4**: $240.00 Cloudways Autonomous is a powerful service that offers greater flexibility and a user-friendly environment to manage all your applications. Cloudways will do all the heavy lifting related to server management so you remain focused on your business goals and growth. - **Cloudways Autonomous Plan 5**: $555.00 Cloudways Autonomous is a powerful service that offers greater flexibility and a user-friendly environment to manage all your applications. Cloudways will do all the heavy lifting related to server management so you remain focused on your business goals and growth. - **Cloudways Autonomous Plan 6**: $955.00 Cloudways Autonomous is a powerful service that offers greater flexibility and a user-friendly environment to manage all your applications. Cloudways will do all the heavy lifting related to server management so you remain focused on your business goals and growth. - **Cloudways Autonomous Plan 7**: $1,640.00 Cloudways Autonomous is a powerful service that offers greater flexibility and a user-friendly environment to manage all your applications. Cloudways will do all the heavy lifting related to server management so you remain focused on your business goals and growth. - **Managed Digital Ocean 1GB - Premium**: $14.00 1GB RAM, 1 Core Processor - **Managed DigitalOcean 2GB - Premium**: $28.00 2GB RAM, 1 Core Processor - **Managed DigitalOcean 4GB - Premium**: $54.00 2GB RAM, 2 Core Processor - **Managed DigitalOcean 8GB - Premium**: $99.00 8GB RAM, 4 Core Processor - **AWS 2GB - Small**: $38.56 2GB RAM, 2vCPU - **AWS 4GB - Medium**: $91.84 4GB RAM, 2vCPU - **AWS 8GB - Large**: $183.22 8GB RAM, 2vCPU - **AWS 16GB - XL**: $285.21 16GB RAM, 4vCPU - **GCE 1.75 GB - Small**: $37.45 1.75GB RAM, 1vCPU - **GCE 3.75 GB - Medium**: $84.12 3.75GB RAM, 1vCPU - **GCE 7.5 GB - Large**: $152.14 7.5GB RAM, 2vCPU - **GCE 15 GB - XL**: $241.62 15GB RAM, 4vCPU [View full pricing details](https://www.g2.com/products/cloudways/pricing) ## Cloudways Integrations - [Astra WordPress Theme](https://www.g2.com/products/astra-wordpress-theme/reviews) - [AWS Lambda](https://www.g2.com/products/aws-lambda/reviews) - [Bunny CDN](https://www.g2.com/products/bunny-cdn/reviews) - [Cloudflare Application Security and Performance](https://www.g2.com/products/cloudflare-application-security-and-performance/reviews) - [Divi](https://www.g2.com/products/divi/reviews) - [Elastic Email](https://www.g2.com/products/elastic-email/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) - [Rank Math](https://www.g2.com/products/rank-math/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [WordPress PHP7.4](https://www.g2.com/products/wordpress-php7-4/reviews) - [WordPress themes](https://www.g2.com/products/wordpress-themes/reviews) - [Zoho Mail](https://www.g2.com/products/zoho-mail/reviews) ## Cloudways Features **Functionality** - Developer Tools - Automation - Website Staging **Performance** - Plugins and Theme support - Site management - Technical Support - Caching - Free Website Transfers **Performance - Cloud Web Hosting** - Caching - Intuitive Control Panel - Opering System - Server Redundancy **Agentic AI - Virtual Private Servers (VPS)** - Autonomous Task Execution - Adaptive Learning - Decision Making **Hosting Management** - Storage Limits - Bandwidth Allowance - Email Hosting - Control Panel Integration - CMS Support - Web Framework Support - E-Commerce Integration - File Management - Database Support - Security Tools **Development** - Application Deployment - Development Tools - Development Environment - Language Support - Testing **Management** - Web Content Dedication - Website Hosting - Role-Based Permissions **Security** - Backup - Activity monitoring - Malware identification and removal - WAF and DDoS Protectiob **Support - Cloud Web Hosting** - Free SSL - Auto-scaling - Flexible Pricing - Cloud Web Hosting - Support **Database** - Database Management - Analytics - Auto Scaling - Backup / Recovery - Storage **Support** - CMS Variety - Multi-CMS Support - Compliance **Free Resources** - Email - Domain - SSL Certificates **Security - Cloud Web Hosting** - Compliance and Certifications - Backup - Data Security **Infrastructure** - Networking - Virtual Machines - Security ## Top Cloudways Alternatives - [Hostinger](https://www.g2.com/products/hostinger/reviews) - 4.4/5.0 (769 reviews) - [SiteGround](https://www.g2.com/products/siteground/reviews) - 4.2/5.0 (281 reviews) - [Kinsta](https://www.g2.com/products/kinsta/reviews) - 4.8/5.0 (1,397 reviews)