---
title: ExtendInsights Reviews
meta_title: 'ExtendInsights Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 48 reviews by the users' company size, role or industry to
  find out how ExtendInsights works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 48
  scale: '5'
date_modified: '2026-07-22'
parent_category:
  name: Collaboration & Productivity
  url: https://www.g2.com/categories/collaboration-productivity
---

# ExtendInsights Reviews
**Vendor:** CloudExtend by Celigo  
**Category:** [Spreadsheets Software](https://www.g2.com/categories/spreadsheets)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 48
## About ExtendInsights
Start working from one place without jumping between systems. ExtendInsights connects your business data across NetSuite, Salesforce, HubSpot, Google Analytics, Stripe, Chargebee, and more directly into Excel. There, you can analyze, update, and report on live data without time-consuming exports, CSV processes, or manual rework. Instead of exporting from each system and stitching data together manually, ExtendInsights lets you access everything in one place—live, connected, and ready to go. Writeback is also available for NetSuite, Salesforce, and HubSpot. Whether you’re building live financial reports, updating records in bulk, analyzing saved searches or queries, combining multiple data sources, or creating executive dashboards, ExtendInsights eliminates manual steps and accelerates every part of your workflow. ExtendInsights brings analytics, data management, and financial reporting together in a single Excel-based experience. Create, edit, and update records in NetSuite, Salesforce, and HubSpot while simultaneously analyzing live data, all without switching tools or relying on CSVs. The result is faster workflows, fewer errors, and more time spent on insights instead of data preparation. Your team already works in Excel. Now they can do everything there. Key features: Visualize data using dynamic pivot tables and charts Build fast, accurate, and auditable financial reports Leverage data source security to keep data secure CloudExtend empowers users to make faster, more insightful decisions by creating innovative, user-friendly applications that integrate workplace productivity tools with platforms they use every day to automatically add emails, events, and files to NetSuite from Gmail and Outlook, or use Excel and Power BI to improve reporting and analysis capabilities for popular data sources. Our integration apps eliminate hundreds of hours of manual work, significantly reduce data import times, and provide a 360-degree view of customer activity.



## ExtendInsights Pros & Cons
**What users like:**

- Users find ExtendInsights to have **exceptional ease of use** , making data management and updates significantly simpler. (5 reviews)
- Users appreciate the **easy integrations** of ExtendInsights, enabling quick connections to Excel, NetSuite, and more. (4 reviews)
- Users value the **effortless data management** of ExtendInsights, simplifying tasks and enhancing overall productivity. (3 reviews)
- Users praise the **accuracy of information** in ExtendInsights, enhancing data-driven decisions and streamlining management processes. (2 reviews)
- Users value the **efficient data analysis** capabilities of ExtendInsights, significantly speeding up reporting processes. (2 reviews)
- Data Integration (2 reviews)
- Easy Integrations (2 reviews)
- Users value the **seamless Salesforce integration** of ExtendInsights, enhancing sales opportunities and data management efficiency. (2 reviews)
- Setup Ease (2 reviews)
- Automation (1 reviews)

**What users dislike:**

- Users experience **slow data loading** and limitations in accessing certain data types within ExtendInsights&#39; Data Management. (2 reviews)
- Users experience **slow data loading** as it processes only 25 lines at a time, disrupting efficiency in data retrieval. (2 reviews)
- Users experience **slow loading** times when accessing data in ExtendInsights, affecting efficiency and usability. (2 reviews)
- Users find the **slow processing** of ExtendInsights frustrating, especially with data not loading efficiently. (2 reviews)
- Users find it challenging to determine the **best fields for creating templates** , impacting their overall experience with ExtendInsights. (1 reviews)
- Users find the **complexity** of creating templates frustrating, with unclear field usage and slow error reporting. (1 reviews)
- Debugging Difficulty (1 reviews)
- Delays (1 reviews)
- Error Handling (1 reviews)
- Expensive (1 reviews)

## ExtendInsights Reviews
  ### 1. A Huge Time-Saver for Bulk NetSuite Record Updates

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sarah M. | Financial Accountant, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 02, 2026

**What do you like best about ExtendInsights?**

I like how much easier it makes updating NetSuite records in bulk. I use it to export NetSuite data, make updates and upload those changes back into NetSuite without the manual processing time that this sort of task would usually required. 

The custom NetSuite templates are also really useful for recurring updates as they make the process easier to manage and quicker. It has helped to reduce time spent on repetitive record maintenance and handling large updates. It saves a significant amount of time.

**What do you dislike about ExtendInsights?**

The main area that I think could be improved is the user interface when working with the custom NetSuite templates. There are quite a few buttons and links to click before downloading a record and then uploading, and the order of steps is not always intuitive.

This can make the process feel more complicated than it needs to be, especially for users who do not use the templates every day. A more streamlined workflow or simplified navigation would make the process easier and faster.

**What problems is ExtendInsights solving and how is that benefiting you?**

ExtendInsights helps solve the issue of time consuming manual NetSuite record updates. By integrating with Excel, it allows us to export, update, and upload data in a familiar format, making the process a lot quicker and easier.

This saves a lot of processing time, provides a good return on investment, and reduces the need to rely on NetSuite consultants for certain updates, helping save both time and money.

**Official Response from Dawn Jonckowski:**

> “Much easier” might be our two favorite words, especially when it comes to using ExtendInsights to update NetSuite records! We’re thrilled to hear that you’ve experienced a significant time savings with solid ROI. 

Thanks for sharing your feedback on custom templates, too. We’re always looking to improve and make ExtendInsights even more user-friendly and will be sure to pass your feedback along to our design team. In the meantime, make sure you also check out our support site section on working with templates for additional tips and tricks!

  ### 2. The Only Tool That Makes Connecting Excel to NetSuite Easy

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 16, 2026

**What do you like best about ExtendInsights?**

It's the only tool that helps me with connecting Excel to netsuite. It's very helpful for this reason. It's worth the price! Time is valuable in a small company where people hold many roles. It's worth the price! Time is valuable in a small company where people hold many roles. It's worth the price! Time is valuable in a small company where people hold many roles.

**What do you dislike about ExtendInsights?**

I think at times it can be a bit buggy. For instance, it asks me to log in very often. Or I sometimes click on a import template and it just gets stuck in a constant loading loop, but if I close and reopen the app, it's fixed.

**What problems is ExtendInsights solving and how is that benefiting you?**

It saves me a ton of time by connecting excel and netsuite. Imports are very important and having this app with preset templates and custom ones I can make cuts down on a lot of time waste. Manually, this would be a nightmare

  ### 3. Extend Insights Transformed Our NetSuite Close with Flexible, Large Uploads

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jeffrey F. | VP Finance, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 02, 2026

**What do you like best about ExtendInsights?**

Extend Insights has given our company a lot of flexibility when it comes to journal entries and entering data into NetSuite. The ability to upload large invoices and journal entries has been a game changer for our close and monthly process.

**What do you dislike about ExtendInsights?**

If you’re working with an Excel file that has tens of thousands of records to update, the system can slow down or even pause. I’ve found it’s easier to just remember to upload in batches. That said, I’m not sure whether this is a NetSuite issue or something specific to Extend Insights.

**What problems is ExtendInsights solving and how is that benefiting you?**

Net Suite only has a csv upload process which is not user friendly and tedious. ExtendInsights has given us the ability to do more with less

**Official Response from Dawn Jonckowski:**

> Thanks for the review! We love hearing real life accounts of how ExtendInsights saves users time and makes it easier to work with their data. 

Slow uploads are most often caused by NetSuite workflows or scripts running on each record via Web Services. Working with your NetSuite Admin to disable those contexts for non-essential logic typically makes a significant difference. Check out this support article on performance tips for more help!

  ### 4. Challenging Initial Setup for Complex Journal Entry Uploads

**Rating:** 2.5/5.0 stars

**Reviewed by:** Mohsen M. | Financial Accountant, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 29, 2026

**What do you like best about ExtendInsights?**

Once it’s set up correctly, it’s very easy to upload journal entries directly into our ERP, NetSuite. The product feels smooth and east to use once set up. It has integrated nicely with our ERP. The speed and reliability is nice. I am unsure of the pricing because I did not purchase it myself but I would guess the price matches the value and we get our moneys worth and ROI is good. It was very easy finding help and support for the product and onboarding was fairly smooth. I have not dabbled in the AI-powered capabilities or intelligence features yet so I can not speak to that.

**What do you dislike about ExtendInsights?**

One thing that is difficult is initially setting up the product for journal entry uploads. This is especially true for complex uploads.

**What problems is ExtendInsights solving and how is that benefiting you?**

It helps us streamline our JE upload process. It is beneficial because it helps save time as opposed to manually uploading. I will need to look more into the automated features and AI-powered capabilities to see if there is more to offer.

**Official Response from Dawn Jonckowski:**

> Thanks for your honest feedback—it helps us improve! We’d like a little more information on what you found difficult so we can be sure to address it going forward. Please look for an email from your customer success rep in the next few business days. 

In the meantime, we offer free support via our in-app chat and support site, including specific articles to help you upload journal entries. Check out the one included here for some additional tips and tricks on uploading new journal entries.

  ### 5. Extends NetSuite Reporting and Data Extraction with Ease

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 16, 2026

**What do you like best about ExtendInsights?**

It really extend the ability of NetSuite. We use the tool mainly to upload and get informaiton out from NetSuite. It helps us out on the report and generate necessary information needed. Really a good experience to use it.

**What do you dislike about ExtendInsights?**

The UI on the excel plugin definitely needs a lot of work. I have several users keep coming back to complain the tool doesn't allow them to log out correctly, and the cache also caused issues when my company changed email previously. We had to reintall windows to get this resolved.

**What problems is ExtendInsights solving and how is that benefiting you?**

It helps people who don’t know NetSuite use a more familiar tool to get the data they need, and it also helps them build reports directly within another platform.

  ### 6. Intuitive Payroll Reporting That Saves Time and Boosts Decision-Making

**Rating:** 4.0/5.0 stars

**Reviewed by:** Mariam M. | Payroll Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 17, 2026

**What do you like best about ExtendInsights?**

What I like most about ExtendInsights is how easy it is to access and analyze payroll data. The reporting tools feel intuitive, and the dashboards make it straightforward to locate the information I need quickly. Overall, it saves me time, improves efficiency, and supports better decision-making.

**What do you dislike about ExtendInsights?**

haven't experienced any major issues with ExtendInsights. If anything, I'd appreciate faster report loading times and a few more customization options, but overall it has met my needs well.

**What problems is ExtendInsights solving and how is that benefiting you?**

ExtendInsights makes it easier to access payroll data and generate reports quickly. It reduces the time spent manually pulling information, helps identify trends, and provides insights that support better decision-making. This has made my day-to-day work more efficient and streamlined.

  ### 7. Efficient Data Handling and Insights with ExtendInsights

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ian G. | Accounting Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 30, 2026

**What do you like best about ExtendInsights?**

I appreciate the speed of importing trial balances, which was a big immediate win for me. Over time, ExtendInsights has allowed me to efficiently reclassify past transactions, giving me a better handle on utilizing the dimensions and other fields in Netsuite. I love that ExtendInsights lives in Excel, providing direct access to my Netsuite data, which makes everything easier and faster. Their resources and webinars have been really useful, and using the product has greatly enhanced my overall database understanding of Netsuite. I also find the setup quick and user-friendly, as it was set up in minutes. Starting with basic imports, I've been able to build my sophistication with it over time.

**What do you dislike about ExtendInsights?**

It does not download NetSuite budget data well, and the credit card records are not as usable, but those are the only limitations I have run into.

**What problems is ExtendInsights solving and how is that benefiting you?**

I use ExtendInsights for rapid trial balance imports and efficient transaction reclassification. It provides direct Excel access to NetSuite data, making tasks faster. Their resources enhance my understanding of NetSuite.

**Official Response from Dawn Jonckowski:**

> Thanks for the great review! We especially love hearing how working with ExtendInsights has improved your NetSuite acumen—not to mention how much more efficient your processes have become. 

Regarding NetSuite budget data, we have some exciting new options coming this summer that we think you’ll want to check out. In the meantime, our support team is always standing by ready to help. Just reach out in the in-app chat! 

  ### 8. Faster SKU and PO Creation Than NetSuite—User-Friendly Once You Get the Hang of It

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 02, 2026

**What do you like best about ExtendInsights?**

It’s fairly user-friendly once you figure out what you need to do. For example, creating a new SKU is much faster than going into NetSuite, clicking through everything, and then waiting on the NetSuite lag. It’s also quicker than doing a CSV upload, waiting for it to process, and then finding out you missed something and having to redo it all over again.

**What do you dislike about ExtendInsights?**

Sometimes finding the netsuite field that you are looking for is a little tough especially if it's a specific custom ID.

**What problems is ExtendInsights solving and how is that benefiting you?**

The time it takes to create multiple PO's or revise multiple PO's is cut down tremendously. Anything that needs to be mass uploaded is much faster than doing it via CVS upload.

**Official Response from Dawn Jonckowski:**

> It’s so great to hear how much faster SKU and PO creation are for you! We’re all about efficiency, and love seeing proof points like this. 

While there’s always a learning curve for new software, we do endeavor to make ExtendInsights as user-friendly and intuitive as possible. If you get stuck on something, our support site has a full library of helpful articles, and you can always reach out to our support team directly via the in-app chat.

  ### 9. Efficiency booster with Excellent Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 30, 2026

**What do you like best about ExtendInsights?**

I primarily use ExtendInsights for automatically loading NetSuite data into Excel and for quickly uploading large journals and other data into NetSuite. It greatly assists me with the month-end closing and saves a lot of time. I also appreciate that it is easy to use and that there is good support. ExtendInsights has no issues with the custom fields in NetSuite and it is very easy to create custom templates. The initial setup went very smoothly with good explanations, and the service desk was helpful when something didn't work.

**What do you dislike about ExtendInsights?**

If I want to upload a large booking, it sometimes takes a long time because it first has to 'verify' all the data.

**What problems is ExtendInsights solving and how is that benefiting you?**

I use ExtendInsights to load information from NetSuite into Excel and to quickly upload large journals and other data. It saves me a lot of time and I couldn't do without it anymore.

  ### 10. Great Data Migration Tool with Performance Hiccups

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 06, 2026

**What do you like best about ExtendInsights?**

I like having the capability of having standardized tables without needing to recreate the data relationship for our data migration activities. I also like being able to manage data without going through the CSV import queue in NetSuite. Additionally, I appreciate the capability to update existing data in the system without worrying about affecting other data, especially if the update relates to line items.

**What do you dislike about ExtendInsights?**

The primary issue is system performance. Most of the time, it takes a very long time for ExtendInsights to download and upload data even if there is only a small subset. For larger datasets, it almost becomes impossible since it takes a huge amount of time, sometimes hours, compared to seconds when downloading the data directly from NetSuite via Saved Search. There was also a downgrade from a previous version where we could edit or create a saved template using an existing table on the sheet. Now, if changes are needed, like adding or removing columns, we have to recreate the table on the spreadsheet. The downgrade on this feature is disappointing, especially since we work on multiple NetSuite accounts with various client templates. Another issue is that if there is an ongoing data download/upload in progress, opening another spreadsheet leads to errors, even if you just change windows.

**What problems is ExtendInsights solving and how is that benefiting you?**

I use ExtendInsights to standardize data migration templates and manage data effectively without CSV import queues. It updates existing data without disrupting system integrity, simplifying client transactional data fixes that are tedious and error-prone.

**Official Response from Dawn Jonckowski:**

> We’re glad to hear your success story! Today, downloading data is inherently slow (without getting into the weeds, it is a technical requirement since we also need certain field data available for write back which is only available to us in NetSuite’s slower search). We will bring up the template concern to our product manager (sorry about that). 

Finally, with regards to opening another sheet during ongoing data downloads or uploads, we have a solution for you which is to enable background upload for larger data sets. In addition to working on other sheets, you could even have Excel closed and the data continues to update. If you get stuck, feel free to reach out to our support team directly via the in-app chat! 

  ### 11. Effortless Journal Entries with ExtendInsights, But Needs Faster Processing

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 17, 2026

**What do you like best about ExtendInsights?**

I really like that ExtendInsights is very easy to use. I've never used anything like it before, especially a feature that can connect to Excel or CSV files, which significantly cuts down on time since entering entries manually would take much longer. From what I hear, the implementation was very simple and easy, thanks to an accountant who set it up for our company. I'd give it a ten.

**What do you dislike about ExtendInsights?**

I struggle with the speed at which errors are reported when running a file to see if it can be uploaded. It should tell you immediately rather than waiting for the entire file to be scanned. The process just seems a little clunky.

**What problems is ExtendInsights solving and how is that benefiting you?**

I use ExtendInsights for journal entries to avoid manually entering line by line into NetSuite, saving me time. It's easy to use and connects with Excel or CSV files, though uploading speed could be faster and error explanations clearer.

**Official Response from Dawn Jonckowski:**

> Thanks for taking the time to review ExtendInsights! We love hearing how much easier your data imports are now. If you’d like some additional pointers on templates and formatting, check out our Help Center articles or connect to your customer success rep.

  ### 12. Effortless Bulk Entry Management with ExtendInsights

**Rating:** 4.5/5.0 stars

**Reviewed by:** Nishtha R. | Senior Accountant, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 10, 2026

**What do you like best about ExtendInsights?**

I like the simplicity of using ExtendInsights because it helps simplify our work. It's really useful for doing multiple things at one go instead of doing them repetitively. The most important or exciting thing about it is how it allows us to post bulk entries in NetSuite at the same time without issues, saving us a lot of time and effort. The feature I use the most is Celigo, which helps in posting a dump of entries every month or quarter very easily and effectively. Also, the setup was very easy with just one call for the demo where they explained how to operate it, and there have been no issues with using the application.

**What do you dislike about ExtendInsights?**

I don't have any issue except for sometimes that it doesn't auto-populate the things from NetSuite because the software are aligned or integrated into each other. But other than that, this has been a very rare situation, maybe once or twice of me using it for almost two to three years.

**What problems is ExtendInsights solving and how is that benefiting you?**

I use ExtendInsights to post bulk entries in NetSuite without issues, saving time and effort. It simplifies work by handling multiple tasks at once, instead of repetitive manual entries.

**Official Response from Dawn Jonckowski:**

> We’re so happy to hear how much faster and easier your bulk uploads are using ExtendInsights directly in Excel. If you run into the auto-populate issue again, we’ve always got our support team standing by to help for free. Simply click the in-app support chat to get started.

  ### 13. Flexible SuiteQL Without SuiteAnalytics Model

**Rating:** 5.0/5.0 stars

**Reviewed by:** Daniel F. | Senior Manager, IT and Digital Products, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 07, 2026

**What do you like best about ExtendInsights?**

The flexibility to use SuiteQL without the SuiteAnalytics model

**What do you dislike about ExtendInsights?**

It's still a bit glitchy in a few cases. I've been struggling with the Scheduling tool

**What problems is ExtendInsights solving and how is that benefiting you?**

We were able to automate several reports that would be time demanding for the team to extract and put together as NS saved searches limit the number of joins you can run

**Official Response from Dawn Jonckowski:**

> Thanks for your review! We’re excited to hear how our SuiteQL capabilities and automated reports are making your life so much easier.

We’ve got a great support article to help you with scheduling. But if that doesn’t cover what you need, please reach out to your Customer Success rep or contact the support team directly using the in-app chat. 

  ### 14. Effortlessly Transforms Data Handling with Multi-Platform Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Drew A. | Financial Analyst, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 01, 2026

**What do you like best about ExtendInsights?**

I like the simple UI of ExtendInsights because it makes it easy for me to remember how to do things and diagnose issues. I appreciate the multi-platform support which means I can pull data from NetSuite, Salesforce, Hubspot, or Google Analytics. I also value the notifications I receive when there are issues, like push emails that inform me when a scheduled flow fails. Additionally, the initial setup was very easy, and transferring licenses as needed is straightforward.

**What do you dislike about ExtendInsights?**

I wish ExtendInsights had an AI native ability in Excel to use tools like Claude or GPT for creating data structures more quickly and in a better informed way.

**What problems is ExtendInsights solving and how is that benefiting you?**

I use ExtendInsights to automate data extraction from NetSuite and create reports, freeing up time for more valuable tasks.

**Official Response from Dawn Jonckowski:**

> We are always working to improve our apps, and we’re glad these improvements are making your work easier! We’re here to make sure your ExtendInsights experience continues to be such a positive one.

  ### 15. Saves Us Tons of Time Creating Accounting Entries from Excel

**Rating:** 4.5/5.0 stars

**Reviewed by:** Geraldine A. | Lead Accountant, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 10, 2026

**What do you like best about ExtendInsights?**

I really save a lot of time creating accounting entries from excel, or when any modifications are needed

**What do you dislike about ExtendInsights?**

It does not recognise netsuite parameter if the wording is not similar. It may require review before upload

**What problems is ExtendInsights solving and how is that benefiting you?**

I use the Excel add-on and it has been a life changer to upload entries in mass

  ### 16. Makes Updating Long, Complex Journal Entries Effortless

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 20, 2026

**What do you like best about ExtendInsights?**

It makes it so much easier to make updates to complicated or long journal entries.

**What do you dislike about ExtendInsights?**

So far, there is nothing I dislike about the tool

**What problems is ExtendInsights solving and how is that benefiting you?**

I regularly have to enter long journal entries with many lines. Not having to manually enter them or populate a complicated upload template saves me a lot of time and stress. Its also much easier to update journal entries that have already been posted, which cannot be said about a typical journal entry upload

  ### 17. Easy NetSuite Item Updates, faster data pulls. Quick and easy to get edits or updates done

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jeremy B. | Senior Product Data Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 16, 2026

**What do you like best about ExtendInsights?**

Ease in updating Netsuite, correcting data mistakes is a lot faster. Loading new information without all the mapping is great

**What do you dislike about ExtendInsights?**

A little more options, difficulty changing admin over when employee left

**What problems is ExtendInsights solving and how is that benefiting you?**

Using it to create updatable reports and mass updating products in NetSuite

  ### 18. Effortless Bulk Data Uploads That Streamline Our Workflow

**Rating:** 4.5/5.0 stars

**Reviewed by:** Pat W. | Accountant, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 17, 2026

**What do you like best about ExtendInsights?**

Ability to take tons of data and complete in a spreadsheet and upload to our system

**What do you dislike about ExtendInsights?**

Some syncing errors occur at times and its not always obvious

**What problems is ExtendInsights solving and how is that benefiting you?**

they have a very useful chat feature and quick support

  ### 19. Easy Record Loading and Updates, but Limited by NetSuite API Schema Exposure

**Rating:** 3.5/5.0 stars

**Reviewed by:** Aoun Ali N. | NetSuite Administrator, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 07, 2026

**What do you like best about ExtendInsights?**

Load Record and update the required ones

**What do you dislike about ExtendInsights?**

Some Schemas are not exposed to APIs by NetSuite therefore cloudextend as well doesn't have the access to those records and never updates it.

**What problems is ExtendInsights solving and how is that benefiting you?**

CSV Upload are limited to 25K lines

  ### 20. Seamless Excel to Netsuite Integration, Huge Time Saver

**Rating:** 5.0/5.0 stars

**Reviewed by:** Zoe J. | Chief Financial Officer, Accounting, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 24, 2026

**What do you like best about ExtendInsights?**

I love that journal entries can be populated directly in Excel and then uploaded to NetSuite in one click. This feature saves a huge amount of time for my staff and me. The initial setup of ExtendInsights was very easy.

**What do you dislike about ExtendInsights?**

I haven't been very successful at using AI queries. To be fair, I have not devoted much time to it. In order to get the queries to work correctly, it seems that you still need to know which tables to pull from and how to link them. It's not as simple as just typing what you want to see.

**What problems is ExtendInsights solving and how is that benefiting you?**

ExtendInsights saves a ton of time by allowing journal entries to be populated in Excel and uploaded to NetSuite with one click, avoiding multiple steps.

**Official Response from Dawn Jonckowski:**

> We love hearing how much time you’re saving by uploading journals to NetSuite from Excel with one click! It’s our goal to make ExtendInsights as intuitive and easy to use as possible. 

If you’d like some extra help on AI Query Generator, our support site has a section with 20+ great articles. We’ve also got our customer success team standing by with more hands-on training. Reach out to your rep or use our in-app support chat to get started.

  ### 21. Comprehensive Tool with Search Power and Time Efficiency

**Rating:** 4.0/5.0 stars

**Reviewed by:** Elia E. | Apparel &amp; Graphic Designer, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 05, 2026

**What do you like best about ExtendInsights?**

I like using ExtendInsights for its ability to do mass updates and cut the time in half. It's really helpful to see the bigger picture, which is something I appreciate. The search tool is very valuable, and I find the filters extremely useful because there are multiple ways to filter and find the result I need.

**What do you dislike about ExtendInsights?**

Sometimes it can lag or just make my computer super slow. The initial setup was long and rigorous.

**What problems is ExtendInsights solving and how is that benefiting you?**

I use ExtendInsights for easy PO updates and mass searches. It reduces update time and helps see the bigger picture, with valuable search and filtering tools.

**Official Response from Dawn Jonckowski:**

> Thanks for the review! We love hearing real life accounts of how ExtendInsights saves users time and makes it easier to work with their data. 

Slow uploads are most often caused by NetSuite workflows or scripts running on each record via Web Services. Working with your NetSuite Admin to disable those contexts for non-essential logic typically makes a significant difference. Check out this support article on performance tips for more help! 

  ### 22. ExtendInsights Is a Great Time-Saver

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sherry B. | Billing Supervisor, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 07, 2026

**What do you like best about ExtendInsights?**

ExtendInsights is a great time saver....

**What do you dislike about ExtendInsights?**

It can be a bit more user friendly......

**What problems is ExtendInsights solving and how is that benefiting you?**

It makes invoicing easier and timelier for my customers and my company.

  ### 23. User-Friendly and Easy to Navigate

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jessica C. | Accounts Payable, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 17, 2026

**What do you like best about ExtendInsights?**

User Friendly. give message for errors that you can understand. easy to look at when using yes!

**What do you dislike about ExtendInsights?**

I would like for the format to be able to have formulas in them and then maybe save as csv to upload it would save time on copy the data

**What problems is ExtendInsights solving and how is that benefiting you?**

It allows us to upload mult line invoices at one time

  ### 24. ExtendInsights Makes Uploading Large NetSuite Journal Entries Fast and Easy

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 08, 2026

**What do you like best about ExtendInsights?**

ExtendInsights is great for uploading large journal entries into NetSuite. It saves a lot of time compared with entering the same information manually, one row at a time.

**What do you dislike about ExtendInsights?**

No ability to use persistent formulas on the same Excel sheet as ExtendInsights, makes things more complicated.

**What problems is ExtendInsights solving and how is that benefiting you?**

ExtendInsights allows us to enter NetSuite data / transactions with a large amount of rows very quickly.

  ### 25. Easy NetSuite Data Updates That Save Time

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 07, 2026

**What do you like best about ExtendInsights?**

We’re able to easily upload updates to our data in NetSuite. This has saved us time and improved our performance when using the tool, since updating information is quicker and more straightforward.

**What do you dislike about ExtendInsights?**

Some fields can’t be linked or used, which makes it difficult to work with them as expected.

**What problems is ExtendInsights solving and how is that benefiting you?**

The item updates are lengthy, especially when it comes to pricing.

**Official Response from Dawn Jonckowski:**

> “Time savings” are two of our favorite words, especially when it’s in relation to uploading data into NetSuite! Thanks for sharing how much better you processes are with the help of ExtendInsights. 

Regarding certain fields not being available, we’d love to know more so we can help you out. Most fields should be available and if you don’t see them, use the refresh icon in the template builder to pull in newly added fields. Please share additional feedback on unavailable fields with your Customer Success rep and we’ll help you get everything connected. 

  ### 26. Fast Bulk Uploads That Save Time in NetSuite

**Rating:** 4.0/5.0 stars

**Reviewed by:** Kara L. | Wholesale Account Executive, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 05, 2026

**What do you like best about ExtendInsights?**

The quickness of uploading several updated fields for products, catalogs or customers saves a lot of time instead of manually doing directly in Netsuite.

**What do you dislike about ExtendInsights?**

Sometimes the dropdown selections take several clicks to load

**What problems is ExtendInsights solving and how is that benefiting you?**

Saving time for a small team to be quicker at getting our customers what they need to see

**Official Response from Dawn Jonckowski:**

> Thanks for the great review! It’s exciting to hear how much time uploading with ExtendInsights is saving you over manual processes—especially when you run a lean team that thrives on efficiency. 

We’d like a little more information on the dropdown issue you’re experiencing so we can look into it for you. Please watch for an email from your customer success rep in the next few business days.

Our support team is also always standing by to help out if you run across any issues. You can easily connect to them using the in-app chat feature. 

  ### 27. Efficient Data Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Craig H. | Finance Transformation Lead, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 29, 2026

**What do you like best about ExtendInsights?**

I really appreciate how ExtendInsights saves me a lot of time. It helps me find, update, and download data, allowing me to do analysis a lot quicker. The initial setup was also very easy, with no problems at all.

**What do you dislike about ExtendInsights?**

The speed could be improved a little bit more. It used to be faster at the very beginning about four years ago, but now it seems to be a little bit slower.

**What problems is ExtendInsights solving and how is that benefiting you?**

ExtendInsights saves me a lot of time by helping me find, update, and download data quickly for analysis.

**Official Response from Dawn Jonckowski:**

> Thanks for the review! We love hearing real life accounts of how ExtendInsights saves users time and makes it easier to work with their data. 

Slow uploads are most often caused by NetSuite workflows or scripts running on each record via Web Services. Working with your NetSuite Admin to disable those contexts for non-essential logic typically makes a significant difference. Check out this support article on performance tips for more help! 

  ### 28. Effortless Data Pulling, Needs Connection Stability

**Rating:** 4.0/5.0 stars

**Reviewed by:** Elvis C. | Junior Data Analyst, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 01, 2026

**What do you like best about ExtendInsights?**

I like the data analytics feature in ExtendInsights that helps me to add saved searches from NetSuite. I can dynamically load stuff from NetSuite on a daily schedule, which is really useful. The initial setup was very easy for me since I'm tech savvy.

**What do you dislike about ExtendInsights?**

Sometimes the connection breaks when tables are hidden.

**What problems is ExtendInsights solving and how is that benefiting you?**

I use ExtendInsights to pull data from NetSuite and load it into Excel on a schedule. The data analytics feature allows me to add saved searches from NetSuite, helping me dynamically load data daily.

**Official Response from Dawn Jonckowski:**

> “Effortless” is a word we love to hear when it comes to how ExtendInsights is impacting your processes for the better! It’s our goal to make ExtendInsights as intuitive and easy to use as possible. 

You are correct: Having hidden rows in your worksheet will have an impact on pulling saved searches from NetSuite into Excel. Check out this support article for more information, or reach out to our support team any time via the in-app chat! 

  ### 29. Easy, Fast Journal Uploads to NetSuite Once the Template Is Set

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ajit K. | Group Financial Controller, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 25, 2026

**What do you like best about ExtendInsights?**

We’re using this to push journals into NetSuite and, once the template is set up correctly, the process is very easy and quick to administer.

**What do you dislike about ExtendInsights?**

It’s very dependent on the template being correct, so if there’s anything wrong, the process fails. Sometimes it’s due to a missing field—often one that’s greyed out and easy to miss. The failure reason can also be a bit confusing at times. I’ve also had issues getting journals to balance and upload when they’re in a different currency; Swedish Kroner is one example.

**What problems is ExtendInsights solving and how is that benefiting you?**

Accelerates the process of posing journals and therefore speeds up the month end close process.

**Official Response from Dawn Jonckowski:**

> It’s great to hear that your month-end close process is faster with ExtendInsights! Templates are a big help for that process, and if you’d like some tips and tricks for working with templates, check out this support link. Or for a more hands on approach, reach out to your customer success rep. 

Support can also help with the Swedish Kroner example. Be sure to check that there is no currency conversion happening during the upsert, which could impact rounding. Even if an entry is off by a penny, NetSuite will reject it.

Feel free to reach out with additional questions! We’re here to make sure you experience continued success with ExtendInsights. 

  ### 30. Time-Saving Tool That Enhances Efficiency

**Rating:** 5.0/5.0 stars

**Reviewed by:** Shari W. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 06, 2026

**What do you like best about ExtendInsights?**

What I like most about ExtendInsights is that it makes work so much easier and more efficient, and it makes me even more excited to learn more about accounting.

**What do you dislike about ExtendInsights?**

Software upgrade compatibility. I would like to learn more about troubleshooting in case the connection is not right or maybe our company initiates a software upgrade.

**What problems is ExtendInsights solving and how is that benefiting you?**

ExtendInsights is a time saver for booking large or multiple entries, making work easier and more efficient while increasing my excitement to learn more about accounting.

**Official Response from Dawn Jonckowski:**

> Thanks for your review! We love hearing how ExtendInsights is making things easier and more efficient for you. (And a bonus to learn that you’re even more excited to learn about accounting now too!) 

For troubleshooting, our support site has a lot of articles that will help. Check out the link below; troubleshooting is available under each module category (Data Management, Analytics, and Financial Reporting). If you’re still stuck, feel free to reach out to your CSM or contact us via the in-app chat.

  ### 31. Great Control Over NetSuite Data Imports and Downloads

**Rating:** 5.0/5.0 stars

**Reviewed by:** Christophe T. | IT Finance Project Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 13, 2026

**What do you like best about ExtendInsights?**

Great way to control data import and download from NetSuite or other sources (Salesforce, Chargebee...). Easily implemented with Microsoft SSO. Great customer support.

**What do you dislike about ExtendInsights?**

A bit expensive if we need to enroll many users. A bit too technical for end users.

**What problems is ExtendInsights solving and how is that benefiting you?**

Some CSV updates are not possible with NetSuite, for example Purchase Requisitions. CSV updates stops at the first error met, and errors are not always easy to understand and fix. ExtendInsights provide a much more easy way to update or create records.

**Official Response from Dawn Jonckowski:**

> Thanks for the great review! We’re so happy to hear that ExtendInsights is taking the pain out of data updates in NetSuite. While we’ve tried to ensure that ExtendInsights is as intuitive as possible, we know that sometimes a little extra training can really help. Check out our Help Center for plenty of self-guided how-to’s, or connect with your customer success rep to schedule some live training for your team. All of that is included in your ExtendInsights subscription! 

  ### 32. Record Imports and Updates

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 11, 2026

**What do you like best about ExtendInsights?**

It’s easy to upload records in NetSuite and keep them updated.

**What do you dislike about ExtendInsights?**

It can be hard to figure out which fields to use when creating templates, and it isn’t always clear which ones are the best fit.

**What problems is ExtendInsights solving and how is that benefiting you?**

It offers an easy way to upload and update records in NetSuite.

**Official Response from Dawn Jonckowski:**

> That’s great to hear how easy data uploads and updates are with ExtendInsights! We love hearing about your efficiency wins. We’re happy to help with some tips on template building. Check out this section of our Help Center or reach out to your customer success manager for more personalized assistance.

  ### 33. Quick and Easy Data Updates

**Rating:** 4.5/5.0 stars

**Reviewed by:** David O. | Assistant Controller, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 04, 2026

**What do you like best about ExtendInsights?**

ease of updating data as it allows me to update data quickly

**What do you dislike about ExtendInsights?**

Support/onboarding as it took a while to get help when i came across issues

**What problems is ExtendInsights solving and how is that benefiting you?**

being able to mass-update purchase orders has been a huge time-saver

**Official Response from Dawn Jonckowski:**

> “Easy” and “saves time” are some of our favorite words to hear about ExtendInsights! We’re committed to ensuring that our apps are intuitive and increase your efficiency, so it’s great to hear that you’re experiencing both. 

We’re sorry to hear you had some difficulties with support and onboarding. We do our best to have support available to you via our in-app chat during most business hours, and we have a robust support site to self-serve information as well. When you submit a support ticket, please be sure to fill out the survey afterward so we know exactly how things went and how we can continue to improve for you! 

  ### 34. Easy NetSuite Connection for Handling Large Updates

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 07, 2026

**What do you like best about ExtendInsights?**

I was able to connect to NetSuite easily, and it made it straightforward to handle large updates.

**What do you dislike about ExtendInsights?**

Some fields aren’t available, which sometimes makes connecting to NetSuite difficult.

**What problems is ExtendInsights solving and how is that benefiting you?**

This helps me save time when updating items, especially when I need to adjust pricing.

**Official Response from Dawn Jonckowski:**

> Thanks for your review! We love hearing how much easier ExtendInsights makes it for you to handle large updates. 

Regarding certain fields not being available, we’d love to know more so we can help you out. Most fields should be available and if you don’t see them, use the refresh icon in the template builder to pull in newly added fields. Please share additional feedback on unavailable fields with your Customer Success rep and we’ll help you get everything connected. 

  ### 35. Great Tool for Mass Updates in NetSuite

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 02, 2026

**What do you like best about ExtendInsights?**

Seamless edits to several NetSuite records at once

**What do you dislike about ExtendInsights?**

We have been customers for several years and the product updates have been challenging at times *(but overall improved the product long-term)

**What problems is ExtendInsights solving and how is that benefiting you?**

Mass updating/editing records within NetSuite seamlessly makes adjustments, corrections, and audits very easy to manage

**Official Response from Dawn Jonckowski:**

> Thank you for being a long-time ExtendInsights user! We love hearing how your experience has evolved over the years. We are always working to improve our apps, and we’re glad these improvements are making your work easier. We’re here to make sure your ExtendInsights experience continues to be such a positive one! 

  ### 36. Makes NetSuite Database Maintenance Significantly Faster and Smoother

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 10, 2026

**What do you like best about ExtendInsights?**

It makes managing your NetSuite database way easier. I love that it has multiple ways to interact with the data, including SuiteQL which allows SQL query functionality. Imports are a bit slow, but WAY more convenient than csv imports.

**What do you dislike about ExtendInsights?**

Some data types are only exposed to the Data Management module, Not SuiteQL. This is fine, but it makes getting data a bit slow is it loads in 25 line increments.

**What problems is ExtendInsights solving and how is that benefiting you?**

It allows me to very quickly update inventory, contacts, vendors... really anything I want to batch update. I even use it for single row changes sometimes as its just easier to keep working in excel.

**Official Response from Dawn Jonckowski:**

> We’re so happy to hear how much easier your database maintenance is using ExtendInsights’ download and writeback capabilities directly in Excel. And you’ll be happy to know that our 2026 roadmap includes plans to continue improving download speeds while also retaining the ability to write data back. 
If you need more help in the meantime, check out our Help Center articles or reach out to your customer success manager. 

  ### 37. Easy NetSuite Batch Uploads, but Post-Upload Errors Need Work

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 16, 2026

**What do you like best about ExtendInsights?**

Easy batch uploads to Net Suite, eliminates manual work

**What do you dislike about ExtendInsights?**

There are multiple errors that come up on Netsuite after upload

**What problems is ExtendInsights solving and how is that benefiting you?**

Eliminating manual workload for bulk uploads to Netsuite

  ### 38. Easy Integration with Netsuite Needs Improvement

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 11, 2026

**What do you like best about ExtendInsights?**

I like how ExtendInsights is easy to use and simplifies my tasks by removing the manual work of putting in journal entry lines. It's also easy to make my own templates because the process is quite straightforward. I found the initial setup easy as well.

**What do you dislike about ExtendInsights?**

sometimes it doesn't read the data I want even though I have them set up in Netsuite already

**What problems is ExtendInsights solving and how is that benefiting you?**

I use ExtendInsights to remove the manual work of putting in journal entry lines, saving time.

**Official Response from Dawn Jonckowski:**

> Thanks for sharing your ExtendInsights experience. It’s great to hear how the app is making your uploading so much easier and more efficient. We’re happy to help troubleshoot with you on picking up all the data if you’d like. Simply reach out to your customer success rep or connect with us via the in-app chat. 

  ### 39. CloudExtend Excel facilitates leads enrichment and helps us validate customer records within seconds

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ramkumar N. | Salesforce Developer, Information Technology and Services, Enterprise (> 1000 emp.)

**Reviewed Date:** October 19, 2023

**What do you like best about ExtendInsights?**

*  CloudExtend Excel platform is superb for enhancing sales opportunities since it effectively pushes new opportunities to our Salesforce platform.

*  Various attributes such as stagging, leads ID, product pricing and expected delivery date can be synchronized in real-time through its seamless integration.

*  Customer-centric procurements such as sales pipeline automation, performance analysis and other crucial data-driven decisions are accurate & consistent thanks to the data management features offered by CloudExtend Excel platform.

**What do you dislike about ExtendInsights?**

*  We have recently started using CloudExtend Excel for our data governance & validation requirements.

*  It effectively integrates well with Salesforce platform and handles the evergrowing data management demands with ease.

*  Overall, we are satisfied with the features offered by CloudExtend Excel platform for perfoming bulk data operations & extensive support offered to our custom objects in Salesforce platform.

**What problems is ExtendInsights solving and how is that benefiting you?**

*  CloudExtend Excel offers plenty of automation features to formulate, validate and perfom in-depth analysis on our Salesforce data.

*  Since we work on a collaborative organization with multiple teams, we had issues with data governance, access privileges & permission management. C;oudExtend Excel facilitates role-based permission management to control the user access privileges at granular levels.

*  With few clicks, we can quickly load bulk customer data & carry out manipulations for leads enrichment & finding potential opportunities to improve sales.

*  CloudExtend Excel ensures that the calculations we carry out as part of data validation are accurate & consistent throughout our end-to-end transactions.

*  We can also generate consolidated views for multiple Salesforce datasets in a single window for analysing their intricate relationships with ease.

**Official Response from Dawn Jonckowski:**

> We’re so glad to hear about how ExtendInsights is benefitting your team! Be sure to check out our newest feature, AI Query Generator, that lets you craft natural language requests for the data you need and automatically translates those into SOQL queries. 

  ### 40. I highly recommend this tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 15, 2022

**What do you like best about ExtendInsights?**

We've been using Celigo CloudExtend Excel for NetSuite for the last several months and it has streamlined many of our processes. Reports that used to take 2 hours are ready in less than 5 minutes. It's convenient to work in Excel without needing to switch to NetSuite, yet have the current NetSuite data at our fingertips. Their support is fantastic, their technical support personnel are knowledgeable and quick to respond, and their online resources for training are thorough and easy to use.

**What do you dislike about ExtendInsights?**

Currently, the templates for accessing NetSuite data cannot be shared with other users in your organization, so when a group collaborates, each person has to re-create the process. I believe this is being fixed in their next release.

**What problems is ExtendInsights solving and how is that benefiting you?**

We don't need to re-create and email the same report each month. Reports can be set on a schedule, so once you have a working copy, it will automatically update. Spreadsheets containing the report can be shared with team members who don't use NetSuite. If there are suggested changes, it's a quick fix to the searches and a click of a button to update the report. Our team is using their time more efficiently.

**Official Response from Dawn Jonckowski:**

> We’re so happy to hear that ExtendInsights is saving time in your reporting processes. If you haven’t heard, we do now offer organization-wide template sharing! You can find articles in our Help Center or talk to your customer success manager for pointers and how-tos. 

  ### 41. Netsuite CSV import is a distant memory

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 22, 2022

**What do you like best about ExtendInsights?**

CloudExtend Excel Integration Apps are impressive. I’m thrilled to be able to build a real-time dashboard from NetSuite saved searches, and not have to worry about CSV imports any longer. That’s exactly what I was looking for when I watched my first CloudExtend demo.

**What do you dislike about ExtendInsights?**

CloudExtend does not yet support creating transactions with serialized inventory. It's coming later in 2022 but I wish it was here now.

**Recommendations to others considering ExtendInsights:**

CloudExtend Excel Integration Apps are impressive. I’m thrilled to be able to build a real-time dashboard from NetSuite saved searches, and not have to worry about CSV imports any longer. That’s exactly what I was looking for when I watched my first CloudExtend demo.

**What problems is ExtendInsights solving and how is that benefiting you?**

Data entry time saving and real-time report updating.

**Official Response from Dawn Jonckowski:**

> We love that you don’t have to worry about CSV imports anymore! You’re correct: ExtendInsights now supports creating transactions with serialized inventory. If you need any help working through this, feel free to reach out to customer success via the in-app chat or the chat box on our Help Center site. 

  ### 42. Celigo CloudExtend

**Rating:** 3.0/5.0 stars

**Reviewed by:** Andrew A. | Controller/ ERP Administrator, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 03, 2022

**What do you like best about ExtendInsights?**

The functionality and integration with Oracle NetSuite is very user friendly. Creating templates from saved searches is very helpful too. There is a new "Burst" feature that updates data simultaneously which speeds up the import process.

**What do you dislike about ExtendInsights?**

If you use the multi-bin feature in Oracle NetSuite, do not purchase this product. Cloud Extend does not support this feature yet and Celigo will set you up on their old soon to be depricated platform.

**What problems is ExtendInsights solving and how is that benefiting you?**

Speeds up the data import process within NetSuite. The native CSV import tool in NetSuite is very clunky and takes longer to import new and update current transaction data.

**Official Response from Dawn Jonckowski:**

> We’re happy to hear that you’re able to create templates from your saved searches and speed up your import processes. Our platform has been significantly upgraded in recent years, and we now support the multi-bin feature. If you need any help working through this, feel free to reach out to customer success via the in-app chat or the chat box on our Help Center site. 

  ### 43. Powerful Tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jeanine S. | Systems Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 30, 2021

**What do you like best about ExtendInsights?**

I like the ease and efficiency of being able to update my NetSuite data without having to create a template in NetSuite, then create a CSV file and upload it, sometimes multiple times depending on the quality of the data. With this tool, I can pull my data in and immediately check it for accuracy and then run the update with instantaneous feedback on each record.

**What do you dislike about ExtendInsights?**

The training could be more in-depth. It is such a powerful tool that you can change or remove large amounts of data without knowing how or why.

**What problems is ExtendInsights solving and how is that benefiting you?**

I have used the tool for less than a year so I am still learning all the tricks. So far, my biggest win has been the ability to quickly reassign sales reps on hundreds of accounts and re-assigning or moving contacts between accounts.

**Official Response from Dawn Jonckowski:**

> We’re so happy to hear how ExtendInsights is driving efficiency for you, especially with data uploads. Our training team has spent a lot of time over the last year revamping our training tools and resources. You can check out a bunch of new articles on our Help Center or talk to your customer success manager regarding getting access to the CloudExtend track on Celigo University. We’re here to help make sure you know everything you want to know about ExtendInsights.

  ### 44. Can't live without it

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kerriann L. | Lead Inventory Planner, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 16, 2021

**What do you like best about ExtendInsights?**

I've been using CloudExtend for the past 3-4  years and it is amazing. I live in Excel so being able to make updates to NetSuite without switching screens or creating a new .csv upload is so helpful and saves me an enormous amount of time. I feel more confident using CloudExtend than NetSuite's .csv uploader to update existing records and create new records. It's easier to use and more efficient. The support staff is also extremely helpful and I've worked with them throughout the years - shout out to Joseph G.!

**What do you dislike about ExtendInsights?**

Last I checked it's still not possible to update the base price on an Inventory Item record. Otherwise, no complaints!

**What problems is ExtendInsights solving and how is that benefiting you?**

I mainly use CloudExtend to update Inventory Item records. I work in e-commerce for a company with thousands of SKUs and new SKUs being added every day so there is a lot of mass updating that needs to happen. CloudExtend allows us to quickly and easily make changes, which saves us time and money.

**Official Response from Dawn Jonckowski:**

> Thanks for sharing your ExtendInsights experience! It’s great to hear how the app is making your processes so much easier and more efficient. ExtendInsights now supports updating the base price on an inventory item record. You can check out our Help Center articles or reach out to your customer success manager for more information if needed.

  ### 45. Love Celigo!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jennifer S. | Accounting Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** August 09, 2021

**What do you like best about ExtendInsights?**

It is super fast and accurate or large reporting.

**What do you dislike about ExtendInsights?**

Sometimes it just logs me out, and excel starts over, but not very often.

**What problems is ExtendInsights solving and how is that benefiting you?**

No problems. The benefits are great!

**Official Response from Dawn Jonckowski:**

> Thanks for the review—we love that you love ExtendInsights! If you’re still experiencing the spontaneous log-out issues, please let us know. 

  ### 46. Best app for Salesforce - ever.

**Rating:** 5.0/5.0 stars

**Reviewed by:** John S. | Sales , Mid-Market (51-1000 emp.)

**Reviewed Date:** December 21, 2018

**What do you like best about ExtendInsights?**

Ease of use and power of functionality, and the support team. We don't have a dedicated admin, and we've spent countless hours cleaning up our database and fixing errors. With this tool, I can export records, clean them, and import them in minutes as opposed to hours and days of fixing issues. 

**What do you dislike about ExtendInsights?**

The only ONLY issue I seem to have is uploading massive record counts and having issues with the records that are timing out the upload or causing it not to complete. Deeper looks into the data showed that there were errors in the data, but it still required some deeper looks. 

**Recommendations to others considering ExtendInsights:**

I wish I had this tool to start when I launched our org and we boostrapped our version of Salesforce for our orgs. We didn't use a high dollar consultant (frankly I don't know how any small business does) and this helps fix the oops that happen with users, and myself. 

**What problems is ExtendInsights solving and how is that benefiting you?**

I am able to continue merging data, cleaning up old data, importing new records, and fixing issues for users who just don't seem to get how to fix their own! 

**Official Response from Dawn Jonckowski:**

> Best review - ever! We love that ExtendInsights is supercharging your Salesforce work and making things so much more efficient for your team. We’ve done some significant upgrades to the platform recently that should solve your time-out issues, but if you’re still experiencing issues, please let us know via the in-app chat or chat box on our Help Center.

  ### 47. My very favorite time-saving device!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Patricia B. | Salesforce System Adminstrator, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 06, 2018

**What do you like best about ExtendInsights?**

Once I get it figured out (I'm a slow learner) whatever I'm doing just takes moments and voila! the data is in Salesforce--or out of Salesforce in moments! I like the template creation as a way to standardize what I'm trying to do. I sometimes dread a coming excel process, but once I dive in with Cloud Extend (and figure out what I'm doing, all is good!

**What do you dislike about ExtendInsights?**

I have discovered bugs (which the Cloud Extend team seems grateful to learn about and fixes immediately) And sometimes I have an emergency and support is not always able to handle emergencies. They are apologetic and jump right it to fix or help. And I realize that not many support teams out there are able to handle an emergency. Sometimes the filters are awkward and you have to do something SQL-like.  (They always help me if my project needs some SQL logic.

**Recommendations to others considering ExtendInsights:**

Try it you'll like it!!

**What problems is ExtendInsights solving and how is that benefiting you?**

Putting products into Salesforce (Products and Pricebooks) is a breeze. Especially adding to the second Price book. I clean up my storage easily by deleting items and it handles the quantity delete beautifully. Of course any import or export. It has helped me with my fear of importing. As I get more familiar, it looks like I'll be able to do more excel related things.

**Official Response from Dawn Jonckowski:**

> Yes! We love hearing how much time ExtendInsights is saving for our users! Thanks for pointing out bugs too—we do our best to find them all before they get to you, but if one slips through, we want to fix it as soon as possible. Since you mentioned SQL, we recently launched a new AI Query Generator that lets you enter natural language requests and translates them to SOQL. If you want some additional pointers on using the new AI Query Generator, drop us a note in the in-app chat or chat box on our Help Center.

  ### 48. Such a time-saver!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Erin R. | Marketing Specialist & Project Coordinator, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 16, 2018

**What do you like best about ExtendInsights?**

The overall functionality of being able to save so much time when updating large amounts of Salesforce date.

**What do you dislike about ExtendInsights?**

I don't use it enough ;-)  I am certain that I could be using it more in my day to day work and plan to explore options for this soon.

**Recommendations to others considering ExtendInsights:**

This is a highly recommended product.  It will save you so much time and make keeping your Salesforce data updated so much easier.

**What problems is ExtendInsights solving and how is that benefiting you?**

This makes me so much more efficient as our company's Salesforce admin.

**Official Response from Dawn Jonckowski:**

> It’s great to hear that ExtendInsights is making your Salesforce experience so much more efficient. If you’re still looking for pointers on other ways to use ExtendInsights to make your day easier, head over to our Help Center or ask your customer success manager how to access the CloudExtend track on Celigo University. You’ll be head of the class in no time! 


## ExtendInsights Discussions
  - [What is CloudExtend Excel For NetSuite used for?](https://www.g2.com/discussions/what-is-cloudextend-excel-for-netsuite-used-for)
  - [What is CloudExtend Excel for Salesforce used for?](https://www.g2.com/discussions/what-is-cloudextend-excel-for-salesforce-used-for)

- [View ExtendInsights pricing details and edition comparison](https://www.g2.com/products/extendinsights/reviews?qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-07-22+22%3A37%3A05+-0500&secure%5Bsession_id%5D=622e3ef2-77aa-43f6-9f92-4824f309e15d&secure%5Btoken%5D=49b21813e74afadcdfe193caabac069f534d4f2237f9ce500efbd718633807f8&format=llm_user)
## ExtendInsights Integrations
  - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)
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  - [Google Analytics](https://www.g2.com/products/google-analytics/reviews)
  - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews)
  - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews)
  - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews)
  - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews)
  - [Net@Suite](https://www.g2.com/products/net-suite/reviews)
  - [Salesforce Appexchange](https://www.g2.com/products/salesforce-appexchange/reviews)
  - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)
  - [Shopify](https://www.g2.com/products/shopify/reviews)
  - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews)

## ExtendInsights Features
**Reports**
- Reports Interface
- Steps to Answer
- Graphs and Charts
- Score Cards
- Dashboards

**Metrics**
- Sessions - Digital Analytics
- Engagement
- Entry and Exit Pages
- Standard Event Tracking
- Custom Event Tracking
- Retention
- Return
- Conversions
- Funnels

**Data Management**
- Data Import
- Data Consolidation
- Data Validation

**Functionality**
- Diverse Extraction Points
- Data Structuring
- Consolidation
- Data Cleaning
- Cloud Extraction
- Visualization

**Management**
- Reporting
- Auditing

**Calculating**
- Functions
- Auto Recalculation

**Data Preparation**
- Connectors
- Data Governance

**Agentic AI - Salesforce AppExchange Apps**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Sales Analytics**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Accounting & Finance**
- Autonomous Task Execution

**Reporting**
- Real-Time Reporting
- Trending
- Retroactive Reporting
- Segmentation
- Mobile Reporting
- Unification Across Devices
- Custom Reports and Dashboards

**Data Sourcing**
- Data Sourcing
- Exporting & Sharing Data
- Multi-Device Data Visualization
- Interactive Dashboards
- Data Segmentation

**Marketing Operations**
- ROI Tracking
- Data Collection
- Customer Insights
- Multi-User Access
- Spend Management
- White Label

**Reporting Structure**
- Reporting Hierarchy
- Report Templates
- Report Types

**Functionality**
- Extraction
- Transformation
- Loading
- Automation
- Scalability

**Insights**
- Charts and Graphs
- Tables

**Data Modeling and Blending**
- Data Querying
- Data Filtering
- Data Blending

**Diverse Extraction Points**
- Diverse Extraction Points

**Other**
- User Data
- Site Search Reporting
- Load Time Monitoring
- Campaign Tracking
- E-Commerce
- Promotional Messages
- Administration Alerts

**Predictive Analytics**
- Lead Scoring
- Opportunity Scoring
- Risk Analysis
- Live Forecasting

**Standard Analytics**
- Standard KPIs
- Standard Reports
- Financial Statements
- Drill Down

**Editing**
- Templates
- Collaborative Editing
- Filtering

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Sales Management**
- Live Pipeline Management
- Sales Gamification
- Account-Based Analytics
- Activity Tracking

**Campaign Activity**
- Campaign Insights
- Reports and Dashboards
- Campaign Stickiness
- Multichannel Tracking
- Brand Optimization
- Predictive Analytics

**Custom Analytics**
- Dashboards
- Custom KPIs
- Custom Reports
- Self Service
- Multiple Entities

**Functionality**
- Multi Device Functionality
- Importing and Exporting
- Autosave

**Agentic AI - Marketing Analytics**
- Autonomous Task Execution
- Cross-system Integration
- Proactive Assistance

**Agentic AI - Digital Analytics**
- Autonomous Task Execution
- Cross-system Integration
- Proactive Assistance
- Decision Making

**Agentic AI - Analytics Platforms**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Self Service **
- Calculated Fields
- Data Column Filtering
- Data Discovery
- Search
- Collaboration / Workflow
- Automodeling

**Deployment & Integration - Analytics Platforms**
- No-code Dashboard Builder
- Report Scheduling and Automation
- Embedded Analytics and White-labeling
- Data Source Connectivity

**Agentic AI - Financial Analysis**
- Cross-system Integration
- Decision Making

**Advanced Analytics**
- Predictive Analytics
- Data Visualization
- Big Data Services

**Performance & Scalability - Analytics Platforms**
- Large data handling and Query Speed
- Concurrent User Support

**Advanced Analytics & Modeling - Analytics Platforms**
- Data Modeling and Governance
- Notebook and Script Integration
- Built-in Predictive and Statistical Models

**Agentic AI Capabilities - Analytics Platforms**
- Auto-generated Insights and Narratives
- Natural Language Queries
- Proactive KPI Monitoring and Alerts
- AI Agents for Analytical Follow-ups

**Administration**
- API / Integrations
- QA Testing
- Performance and Reliability
- User, Role, and Access Management

**Personalized Intelligence - Analytics Platforms**
- Behavioral Learning for Contextual Query Refinement
- Role-based Insight Personalization
- Conversational and Prompt-based Analytics

**Building Reports**
- Data Transformation
- Data Modeling
- WYSIWYG Report Design
- Integration APIs

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