CloudContactAI
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CloudContactAI
By CloudContactAI
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4.9 out of 5 stars
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CloudContactAI Reviews & Product Details

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Corey Riha R.
CR
Executive Director
Mid-Market(51-1000 emp.)
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Review source: Organic
What do you like best about CloudContactAI?

The ability to personalize messages has helped us build stronger relationships with our customers. Review collected by and hosted on G2.com.

What do you dislike about CloudContactAI?

Sometimes the message templates are a bit limited in customization. Review collected by and hosted on G2.com.

What problems is CloudContactAI solving and how is that benefiting you?

CloudContactAi allows us to send reservation confirmations and special offers to our customers, improving their overall dining experience. Review collected by and hosted on G2.com.

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CloudContactAI Overview

Editedit
What is CloudContactAI?

Founded in 2021, CloudContactAI is a premium text messaging service for businesses that allows users to engage in two-way compliant conversations over SMS or MMS, email, and voice with customers in real-time, enhanced by Artificial Intelligence. Our elite communication solutions offer your business a multitude of ways to enhance customer engagement as well as internal operations. Some of our features include, but are not limited to: • 2-way messaging • MMS support • AI-enhancement • Easy customer engagement • Flexible pricing • Message scheduling • Seamless integrations with top platforms such as ActiveCampaign

CloudContactAI Details
Discussions
CloudContactAI Community
Languages Supported
English, French, Spanish
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Product Description

Cloud Contact AI is a multi-channel marketing channel that enables you to reach your audience on SMS, email, and voice all on one platform. Whether you're collecting on debt or alerting customers about upcoming deals, CCAI can help you deliver messages confidently on the platform your users are shown to engage with most. Also, you can text or email a group of contacts or send messages one by one with our intuitive inbox that supports real-time back and forth messaging. Follow up with a phone call in Cloud Contact AI.

Seller Details
Seller
CloudContactAI
Year Founded
2019
HQ Location
San Francisco, US
Twitter
@cloudcontactai
193 Twitter followers
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
JM
Overview Provided by:
Jake Murphy

Recent CloudContactAI Reviews

David E.
DE
David E.Mid-Market (51-1000 emp.)
5.0 out of 5
"Reliable Messaging Solution for client"
The reliability and deliverability rates are excellent, which is crucial for our business.
Read more
Madeline C.
MC
Madeline C.Mid-Market (51-1000 emp.)
5.0 out of 5
"Streamlined Class Notifications"
The scheduling feature is very user-friendly and has improved our client communication.
Read more
Corey Riha R.
CR
Corey Riha R.Mid-Market (51-1000 emp.)
5.0 out of 5
"Enhancing Customer Experience"
The ability to personalize messages has helped us build stronger relationships with our customers.
Read more

CloudContactAI Pricing

Free Tier
Free Trial
Essentials
$25.00
Per Month
Professional
$40.00
Per Month
Enterprise
$150.00
Per Month
See all 4 CloudContactAI pricing levels
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CloudContactAI Media

CloudContactAI Demo - Easy to Follow Quick-Start Guide
Our quick-start guide features detailed videos on how to get going using our premium SMS service.
CloudContactAI Demo - Create Short Links with Ease
Creating short links with a click of your mouse using CloudContactAI.
CloudContactAI Demo - Integrate with Numerous Platforms
CloudContactAI integrates with a number of other applications to help make your day-to-day life a breeze.
Answer a few questions to help the CloudContactAI community
Have you used CloudContactAI before?
Yes

18 out of 19 Total Reviews for CloudContactAI

4.9 out of 5
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18 out of 19 Total Reviews for CloudContactAI
4.9 out of 5
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18 out of 19 Total Reviews for CloudContactAI
4.9 out of 5
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CloudContactAI Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for CloudContactAIQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Darren L.
DL
Chief Executive Officer
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about CloudContactAI?

I appreciate the intuitive design of the platform and how easy it is to navigate Review collected by and hosted on G2.com.

What do you dislike about CloudContactAI?

My only concern has been the occasional lag in the system during peak times. Review collected by and hosted on G2.com.

What problems is CloudContactAI solving and how is that benefiting you?

The main problem CloudContactAI solves is inefficient communication channels. By centralizing our messaging, we have been able to foster better relationships with our customers, which has translated into increased loyalty. Review collected by and hosted on G2.com.

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Temple K. B.
TB
Operations Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about CloudContactAI?

I really enjoy the integrated features that make it easy to switch between SMS, email, and voice. Review collected by and hosted on G2.com.

What do you dislike about CloudContactAI?

The only downside I’ve encountered is that sometimes the AI misinterprets customer queries. Review collected by and hosted on G2.com.

What problems is CloudContactAI solving and how is that benefiting you?

CloudContactAI effectively resolves the challenge of managing customer inquiries across various platforms. This has enhanced our ability to engage with clients and respond promptly to their needs. Review collected by and hosted on G2.com.

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David E.
DE
Executive Director
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about CloudContactAI?

The reliability and deliverability rates are excellent, which is crucial for our business. Review collected by and hosted on G2.com.

What do you dislike about CloudContactAI?

The initial setup was a bit complex, but the support team was very helpful. Review collected by and hosted on G2.com.

What problems is CloudContactAI solving and how is that benefiting you?

CloudContactAi integrates seamlessly with our existing systems, ensuring our transactional emails are delivered efficiently. Review collected by and hosted on G2.com.

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Lyle P.
LP
Executive Director
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about CloudContactAI?

The automated messaging feature saves us a lot of time and ensures messages are sent promptly. Review collected by and hosted on G2.com.

What do you dislike about CloudContactAI?

Occasionally, the interface can be a bit slow, but it's generally reliable. Review collected by and hosted on G2.com.

What problems is CloudContactAI solving and how is that benefiting you?

CloudContactAi helps us streamline communication with players, coaches, and parents, ensuring everyone stays informed about schedules and updates. Review collected by and hosted on G2.com.

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Madeline C.
MC
Management Executive
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about CloudContactAI?

The scheduling feature is very user-friendly and has improved our client communication. Review collected by and hosted on G2.com.

What do you dislike about CloudContactAI?

The mobile app could use some improvements for better usability. Review collected by and hosted on G2.com.

What problems is CloudContactAI solving and how is that benefiting you?

CloudContactAi helps us send class reminders and updates to our clients, reducing no-shows and cancellations. Review collected by and hosted on G2.com.

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Justus Z.
JZ
Chief Executive
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about CloudContactAI?

The ease of use and the ability to schedule messages in advance are great features. Review collected by and hosted on G2.com.

What do you dislike about CloudContactAI?

The customization options for messages could be expanded. Review collected by and hosted on G2.com.

What problems is CloudContactAI solving and how is that benefiting you?

CloudContactAi helps us keep our members informed about class schedules and special events, improving attendance and engagement. Review collected by and hosted on G2.com.

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merrell dorris p.
MP
Executive Director
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about CloudContactAI?

The ability to quickly create and send out promotional messages is fantastic. Review collected by and hosted on G2.com.

What do you dislike about CloudContactAI?

The analytics could be more comprehensive. Review collected by and hosted on G2.com.

What problems is CloudContactAI solving and how is that benefiting you?

CloudContactAi helps us send out promotions and new flavor announcements, keeping our customers excited and engaged. Review collected by and hosted on G2.com.

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Franklin T.
FT
Project Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about CloudContactAI?

The automated reminders have significantly reduced missed appointments. Review collected by and hosted on G2.com.

What do you dislike about CloudContactAI?

The reporting features could be more detailed. Review collected by and hosted on G2.com.

What problems is CloudContactAI solving and how is that benefiting you?

CloudContactAi helps us send appointment reminders and health tips to our patients, improving their engagement and adherence to treatments. Review collected by and hosted on G2.com.

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Hans O.
HO
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about CloudContactAI?

I have been using CloudContactAI for six months now, and it has consistently exceeded my expectations. This innovative solution transforms the way we communicate with our customers. Its robust and easy-to-use features stand out in the crowded field of customer communication solutions.

Its SMS functionality is top-notch. The ability to send bulk messages while personalizing them for each recipient is a major standout. The efficiency and delivery rates are excellent, ensuring that our messages reach customers promptly. Review collected by and hosted on G2.com.

What do you dislike about CloudContactAI?

As far as criticisms go, there are very few. One minor issue is that the onboarding process could be a little smoother. Review collected by and hosted on G2.com.

What problems is CloudContactAI solving and how is that benefiting you?

CloudContactAI is solving several critical problems for my organization.

Efficient Customer Communication: Before CloudContactAI, reaching our customer base in a quick, efficient, and personal manner was challenging. With its bulk SMS functionality and personalization features, we can now contact all our customers promptly while maintaining a personal touch.

Scheduling and Tracking: We used to struggle with coordinating and tracking our communication campaigns. CloudContactAI has effectively solved this with its scheduling and real-time tracking features, which allows us to run campaigns seamlessly and gain insights from the data collected.

Customer Engagement: Engaging customers effectively was another challenge we faced. CloudContactAI's A/B testing feature has been instrumental in optimizing our messages for better engagement. Review collected by and hosted on G2.com.

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Joel F.
JF
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about CloudContactAI?

I was able to send out emails and SMS messages for business easily. The real-time inbox enables me to respond quickly to incoming messages. I'm also able to add other users to the account to enable these users to triage incoming support requests. Review collected by and hosted on G2.com.

What do you dislike about CloudContactAI?

The reporting could be enhanced. The dashboard for Email and SMS is nice as is the Daily Activity Report, but I suppose it would be nice to see some additional reports. Review collected by and hosted on G2.com.

What problems is CloudContactAI solving and how is that benefiting you?

CloudContactAI enables us to reach out to our customers via SMS, Email, and Voice. We use other services as well, but CloudContactAI does not have pricing based upon number of contacts, which makes it substantially cheaper than alternatives: MailChimp and Klaviyo. Review collected by and hosted on G2.com.

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CloudContactAI Categories on G2
SMS Marketing
SMS Marketing

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CloudContactAI