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ClientZen Reviews & Product Details

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ClientZen Media

ClientZen Demo - Customer insights 6X faster

ClientZen tags automatically any bug, missing feature or customer request to support better product decisions.

ClientZen Demo - Connect your customer feedback sources

All your support tickets, reviews, NPS and other customer feedback brought together automatically in one place.

ClientZen Demo - All feedback made searchable

Define the topics that you want to track with powerful semantic search insights. Get all the feedback automatically tagged by any taxonomy, intent, and sentiment.

ClientZen Demo - Get relevant insights on topics evolution

How big is the problem? What type of users have the problem? Was the problem solved by the latest release?

ClientZen Demo - What features are requested the most

All your feature requests counted, tagged automatically, and made even more powerful with intent detection and sentiment analysis.

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MS

Mircea S.

Small-Business (50 or fewer emp.)

6/20/2023

"Very useful to see the big picture of your clients needs"

4.5/5

What do you like best about ClientZen?

It can sync automatically with our Zendesk and surface patterns automatically. We can check easily how often a problem appears and the most requested features. Review collected by and hosted on G2.com.

What do you dislike about ClientZen?

Sometimes we need to go back to Zendesk for further research.

It's not fully optimised for romanian, but in english works great. Review collected by and hosted on G2.com.

NE

Nicu E.

Small-Business (50 or fewer emp.)

9/18/2023

"Best SaaS tool to automate customer feedback"

5/5

What do you like best about ClientZen?

How easy was to connect all the feedback sources and generate topics, automatically. Review collected by and hosted on G2.com.

What do you dislike about ClientZen?

I hope in the near future more functionalities will be developed. Review collected by and hosted on G2.com.

BI

Bogdan I.

Small-Business (50 or fewer emp.)

7/10/2023

"Great helper in understanding our product fit"

5/5

What do you like best about ClientZen?

The founders are involved hands-on and constantly in touch with us, to make sure that we get the most out of the solution Review collected by and hosted on G2.com.

What do you dislike about ClientZen?

We have to use Zapier for some of the webhooks Review collected by and hosted on G2.com.

RV

Răzvan V.

Founder

Small-Business (50 or fewer emp.)

5/31/2023

"clientzen - our go to app & awesome support"

5/5

What do you like best about ClientZen?

They go above and beyond to understand what we need and make adjustments very fast.

The app is very useful we use it weekly then we consolidate the data at the start of every new iteration. Review collected by and hosted on G2.com.

What do you dislike about ClientZen?

Not much really, they are very open to feedback and implement new stuff all the time, overall i feel listened Review collected by and hosted on G2.com.