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ClientZen
By ClientZen
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4.9 out of 5 stars
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ClientZen Reviews & Product Details

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ClientZen Overview

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What is ClientZen?

ClientZen is a customer feedback analytics tool that automatically tags any bug, missing feature, or customer request to support better product decisions.

ClientZen Details
Discussions
ClientZen Community
Languages Supported
German, English, Italian, Spanish
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Product Description

ClientZen is a customer feedback analytics software that replaces the manual tagging process and gives you deeper customer insights with pain points discovery, MRR, and sentiment analysis.

Seller Details
Seller
ClientZen
Year Founded
2020
HQ Location
Iasi
Twitter
@clientzenio
12 Twitter followers
LinkedIn® Page
www.linkedin.com
5 employees on LinkedIn®
Ovidiu C.
OC
Overview Provided by:
Ovidiu Cojocariu

Recent ClientZen Reviews

NE
Nicu E.Small-Business (50 or fewer emp.)
5.0 out of 5
"Best SaaS tool to automate customer feedback"
How easy was to connect all the feedback sources and generate topics, automatically.
Read more
Bogdan I.
BI
Bogdan I.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great helper in understanding our product fit"
The founders are involved hands-on and constantly in touch with us, to make sure that we get the most out of the solution
Read more
Mircea S.
MS
Mircea S.Small-Business (50 or fewer emp.)
4.5 out of 5
"Very useful to see the big picture of your clients needs"
It can sync automatically with our Zendesk and surface patterns automatically. We can check easily how often a problem appears and the most request...
Read more
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ClientZen Media

ClientZen Demo - Customer insights 6X faster
ClientZen tags automatically any bug, missing feature or customer request to support better product decisions.
ClientZen Demo - Connect your customer feedback sources
All your support tickets, reviews, NPS and other customer feedback brought together automatically in one place.
ClientZen Demo - All feedback made searchable
Define the topics that you want to track with powerful semantic search insights. Get all the feedback automatically tagged by any taxonomy, intent, and sentiment.
ClientZen Demo - Get relevant insights on topics evolution
How big is the problem? What type of users have the problem? Was the problem solved by the latest release?
ClientZen Demo - What features are requested the most
All your feature requests counted, tagged automatically, and made even more powerful with intent detection and sentiment analysis.
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Have you used ClientZen before?
Yes

5 ClientZen Reviews

4.9 out of 5
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5 ClientZen Reviews
4.9 out of 5
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4.9 out of 5
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ClientZen Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
This product has not yet received any negative sentiments.
G2 reviews are authentic and verified.
Here's how.
Mircea S.
MS
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about ClientZen?

It can sync automatically with our Zendesk and surface patterns automatically. We can check easily how often a problem appears and the most requested features. Review collected by and hosted on G2.com.

What do you dislike about ClientZen?

Sometimes we need to go back to Zendesk for further research.

It's not fully optimised for romanian, but in english works great. Review collected by and hosted on G2.com.

What problems is ClientZen solving and how is that benefiting you?

What we want to solve is:

- validate new hypothesis

- overall understanding of our clients

- discover new business opportunities

- followup each release to understand how client interact with it Review collected by and hosted on G2.com.

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Helpful?
Share
Admin Approval Link
NE
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about ClientZen?

How easy was to connect all the feedback sources and generate topics, automatically. Review collected by and hosted on G2.com.

What do you dislike about ClientZen?

I hope in the near future more functionalities will be developed. Review collected by and hosted on G2.com.

What problems is ClientZen solving and how is that benefiting you?

Track all the customer feedback and identify pain points. Review collected by and hosted on G2.com.

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Helpful?
Share
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Bogdan I.
BI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about ClientZen?

The founders are involved hands-on and constantly in touch with us, to make sure that we get the most out of the solution Review collected by and hosted on G2.com.

What do you dislike about ClientZen?

We have to use Zapier for some of the webhooks Review collected by and hosted on G2.com.

What problems is ClientZen solving and how is that benefiting you?

It helps us understand users' feedback better and make sure that we're on the right track and building the right thing Review collected by and hosted on G2.com.

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Helpful?
Share
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Răzvan V.
RV
Founder
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about ClientZen?

They go above and beyond to understand what we need and make adjustments very fast.

The app is very useful we use it weekly then we consolidate the data at the start of every new iteration. Review collected by and hosted on G2.com.

What do you dislike about ClientZen?

Not much really, they are very open to feedback and implement new stuff all the time, overall i feel listened Review collected by and hosted on G2.com.

What problems is ClientZen solving and how is that benefiting you?

It auto tags our intercom tickets and in this way we can see which issues pop up

Then we take each month the most frequent issues and this way we can prioritise them to our dev team Review collected by and hosted on G2.com.

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Alexandru-Cezar J.
AJ
Business Development Manager
Computer Software
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about ClientZen?

We analysed a huge reviews dataset and we got really usefull insights. Review collected by and hosted on G2.com.

What do you dislike about ClientZen?

CSV import sometimes crashes, especially with huge files. Review collected by and hosted on G2.com.

What problems is ClientZen solving and how is that benefiting you?

We monitor what topics are important to our customers. We also use it to do market research, especially for reviews and email feedback. Review collected by and hosted on G2.com.

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Helpful?
Share
Admin Approval Link
ClientZen Categories on G2
Feedback Analytics
Feedback Analytics

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Pros and Cons Details
ClientZen