This platform is very engaging and colourful. this allows us to keep track of all of our customer engagements and keeps us on top of our game. Review collected by and hosted on G2.com.

nothing.................................... Review collected by and hosted on G2.com.

ability to rate and explain why the rapport is where it is at Review collected by and hosted on G2.com.

to-do reminders don't trigger alerts for user Review collected by and hosted on G2.com.

The enablement for our team to have all the information that we need in 1 place is beyond useful. It has streamlined things before client meetings and saved time across our team! Review collected by and hosted on G2.com.

There are some additional capabilities in the integrations that would be very useful, such as the ability to respond to an email from inside the platform itself. Review collected by and hosted on G2.com.

I love how easy it is to set up Renewals Review collected by and hosted on G2.com.

I wish that everything in CS transferred into SalesForce Review collected by and hosted on G2.com.

The platform is intuitive. No clunky work flows that you have to go back through and do the work 13 different ways to get it submitted. Review collected by and hosted on G2.com.

Literally there is nothing to dislike for me when it comes to CS Review collected by and hosted on G2.com.

Customer information like environments, revenue, and point of contact at one place along with a brief description.

Customer pulse tracking with risk and success factors.

Major project activities tracking, and mail through the portal itself is a great feature. Review collected by and hosted on G2.com.

Didn't find any issue so far , great product Review collected by and hosted on G2.com.

The ease of use. It really lets you see at a glance what's important. Review collected by and hosted on G2.com.

Nothing at this point. It is highly customizable. Review collected by and hosted on G2.com.

Easy to see usage stats for ClientSucces Review collected by and hosted on G2.com.

Clunky and slow, too much going on in one page Review collected by and hosted on G2.com.

I love that the tool is easy to use. The UI is intuitive, and the setup is simple. I do not have to hire another full-time employee to manage the software, we are able to do it ourselves with no problems. Additionally, our CSM (KGP) is a wonderful business partner. She ensures that we are up to date on any new feature releases, helps us progress towards our CS goals as a business, and teaches us how to use the software in a way that meets our needs. Lastly, ClientSuccess is committed to improving the product based on user feedback. It has been great to partner with JD on beta programs as the software continues to improve on automation capability and reporting. Review collected by and hosted on G2.com.

This is a difficult question to answer because there is so much that I love about the platform. Additional reporting to help paint a picture of the customer experience, more customized automation capabilities (which continue to roll out quickly), and more integrations would be excellent. However, the product continues to evolve, and JD is listening to customer feedback while prioritizing product rollouts, so we appreciate that our voice is heard and acted on! Review collected by and hosted on G2.com.

Easy to use and align with my business and needs. Review collected by and hosted on G2.com.

We had a rough implementation due to CSM change. Review collected by and hosted on G2.com.