---
title: ClickDesk Reviews
meta_title: 'ClickDesk Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 48 reviews by the users' company size, role or industry to
  find out how ClickDesk works for a business like yours.
aggregate_rating:
  rating_value: 3.8
  review_count: 48
  scale: '5'
date_modified: '2026-07-12'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# ClickDesk Reviews
**Vendor:** ClickDesk  
**Category:** [Live Chat Software](https://www.g2.com/categories/live-chat)  
**Average Rating:** 3.8/5.0  
**Total Reviews:** 48
## About ClickDesk
Live chat and online engagement.





## ClickDesk Discussions
  - [What is ClickDesk used for?](https://www.g2.com/discussions/what-is-clickdesk-used-for)

- [View ClickDesk pricing details and edition comparison](https://www.g2.com/products/clickdesk/reviews?page=4&section=pricing&secure%5Bexpires_at%5D=2026-07-12+05%3A54%3A29+-0500&secure%5Bsession_id%5D=6522bd8a-fb72-4bb6-9ebe-5ec369d0117b&secure%5Btoken%5D=311f6002a75930ba105508c765fcbc46ee0fe003cdafbdf6efb32911b4a8837a&format=llm_user)

## ClickDesk Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing

**Generative AI**
- AI Text Generation
- AI Text Summarization

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

## Top ClickDesk Alternatives
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,647 reviews)
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews)
  - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews)