ClickConnector
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ClickConnector
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3.8 out of 5 stars
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ClickConnector Reviews & Product Details

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David K.
DK
CEO
Small-Business(50 or fewer emp.)
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Review source: Organic
(Original )Information
What do you like best about ClickConnector?

We can get all customer details directly from Shopify for our support agents in Clickconnector. No need to switch or search for another tool for more customer details. That way you have all valuable data in 1 support tool like orders, last messages, tracking information etc. This is very handy. They also have integration with AI tools like chatGPT which again saves you a ton of time. Review collected by and hosted on G2.com.

What do you dislike about ClickConnector?

2 things. 1) I would like to see a better UX/UI as I am quite lost in the navigation. 2) As I like automation, we need more native integrations. Zappier is ok but expensive. I understand that creating a native integration is one of the harder tasks and costs some money that would rather be spent on creating features, but APIs, webhooks, and native integrations are how the product stands out and makes it more powerful. They have API, webhook and even Zappier but I need more native integrations like Hubspot, Brevo (old Sendinblue) etc. Review collected by and hosted on G2.com.

What problems is ClickConnector solving and how is that benefiting you?

Well, the Clickconnector was a great buy this year. It helps us automate customer inquiries with our support agents. They even integrate with ChatGPT, again saving you a lot of time. We are now working on converting our knowledge base to Clickconnector as it is just a simple way to create great Helpdesk articles and collections. We've been using different tools for our Shopify store, but each tool only does one thing - chat, knowledge base, support tickets, and so on. Clickconnector does everything, so we don't have to keep switching between tools. They even have forms, you can run an email campaign or SMS. Review collected by and hosted on G2.com.

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ClickConnector Overview

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What is ClickConnector?

ClickConnector is your new favorite customer support platform, designed to streamline your customer service operations, reduce costs, and elevate your brand's customer experience with the perfect blend of ChatBot workflows, AI, and human support/

ClickConnector Details
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ClickConnector Community
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Product Description

ClickConnector is your new favorite customer support platform, designed to streamline your customer service operations, reduce costs, and elevate your brand's customer experience with the perfect blend of ChatBot workflows, AI, and human support.

Seller Details
Seller
Click Connector
Year Founded
2016
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Ragularuban N.
RN
Overview Provided by:
Ragularuban Nanthagopal

Recent ClickConnector Reviews

Meli C.
MC
Meli C.Small-Business (50 or fewer emp.)
4.5 out of 5
"ClickConnector the best alternative for Intercom"
It has helped me provide better attention to my users, with the tools it offers I can integrate the chat channels of my main networks like WhatsApp...
Read more
Christian M.
CM
Christian M.Small-Business (50 or fewer emp.)
5.0 out of 5
"Centralised communications for every single channel."
Click Connector not only allows a live chat on our site but also has AI bots, and traditional flow driven chat bots ... but the surprise was that w...
Read more
Nicolas G.
NG
Nicolas G.Small-Business (50 or fewer emp.)
4.5 out of 5
"Great CRM tool and chatbot"
It allows me to connect different social networks and channels to respond to users, and I can also create automated responses.
Read more
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ClickConnector Media

ClickConnector Demo - ClickConnector
Customer Support Platform with the perfect blend of ChatBots, AI, and humans for exceptional CX.
ClickConnector Demo - Unibox
Access messages across communication channels from one inbox.
ClickConnector Demo - Chatbots
Train an AI assistant to provide excellent customer support.
ClickConnector Demo - KnowledgeBase
Create custom self-service portals in a few clicks, with or without code.
ClickConnector Demo - LiveView
Monitor website visitors in real time and turn traffic into conversions.
Answer a few questions to help the ClickConnector community
Have you used ClickConnector before?
Yes

5 out of 6 Total Reviews for ClickConnector

3.8 out of 5
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5 out of 6 Total Reviews for ClickConnector
3.8 out of 5
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5 out of 6 Total Reviews for ClickConnector
3.8 out of 5
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ClickConnector Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Cons
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Meli C.
MC
Ingeniero de diseño industrial
Marketing and Advertising
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
Translated Using AI
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about ClickConnector?

It has helped me provide better attention to my users, with the tools it offers I can integrate the chat channels of my main networks like WhatsApp, Facebook, Instagram, being able to automate response processes. Review collected by and hosted on G2.com.

What do you dislike about ClickConnector?

At first, there are so many things that can be done that implementation can be a bit overwhelming, but over time it is a great tool. Review collected by and hosted on G2.com.

What problems is ClickConnector solving and how is that benefiting you?

I have been able to unify the information from several channels into one, which has allowed me to have greater control over the processes. The reporting tool they offer allows me to obtain clear reports and know what to implement or what measures to take. Review collected by and hosted on G2.com.

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Nicolas G.
NG
Productor multimedia
Small-Business(50 or fewer emp.)
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Review source: G2 invite
Incentivized Review
Translated Using AI
What do you like best about ClickConnector?

It allows me to connect different social networks and channels to respond to users, and I can also create automated responses. Review collected by and hosted on G2.com.

What do you dislike about ClickConnector?

At the moment, it does not have the option to create menus on WhatsApp, I would like them to integrate that option in the future. Review collected by and hosted on G2.com.

What problems is ClickConnector solving and how is that benefiting you?

ClickConnector has helped me automate responses by creating chatbots for different channels like Instagram, Facebook, WhatsApp, etc. This allows me to focus on other tasks, saving a lot of time and providing quick information to my clients. Review collected by and hosted on G2.com.

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Harsh S.
HS
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about ClickConnector?

- Team is amazing at ClickConnetor, they actively listen to their customers and implement those actively.

- The product is mature and packed with features

- If you want to start simple or have deep customization they have got you covered. Review collected by and hosted on G2.com.

What do you dislike about ClickConnector?

- Lack of mobile app, you can use it as PWA but sometimes you might notifications. It works flawlessly on the web browser but Phone app would be cherry on top. Review collected by and hosted on G2.com.

What problems is ClickConnector solving and how is that benefiting you?

It is helping us right from acquiring a customer with the help of Sales Chat Bots, Piplines to track status of sales, to supporting customers once they are onboarded. You can add support chatbot where it can crawl upto 50 pages of your website to gather information, you can also create Knowledge Base from the platform making it one stop solution for a customer support.

It also offers Unibox so all of your chats are in consoliated in one inbox like you fb, insta, whatsapp and even emails are in one inbox that can be accessed by your support staff and take care by your support staff.

I have been using it for a months and still learning about new features. Review collected by and hosted on G2.com.

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Christian M.
CM
Co-Founder
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Organic
(Original )Information
What do you like best about ClickConnector?

Click Connector not only allows a live chat on our site but also has AI bots, and traditional flow driven chat bots ... but the surprise was that we can also respond to comments in posts on Facebook (might also be able to do that on other social platforms but we really only use Facebook). The interface is a huge step up from the previous platform we were using. Overall, this keeps our response times to minutes (in work hours) on all platforms. Review collected by and hosted on G2.com.

What do you dislike about ClickConnector?

We dont really have any dislikes. There were some minor teething issues but support resolved that so quickly .. not an issue. Review collected by and hosted on G2.com.

What problems is ClickConnector solving and how is that benefiting you?

Centralising the sales and support functions and keeping our CRM updated. Review collected by and hosted on G2.com.

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AG
Founder
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about ClickConnector?

Good onmi channel communication tool.

Works with most things that you would want. Review collected by and hosted on G2.com.

What do you dislike about ClickConnector?

Horrible customer support. After 2 weeks, I still haven't gotten a reply. Review collected by and hosted on G2.com.

What problems is ClickConnector solving and how is that benefiting you?

At the moment, ClickConnector is causing more problems than resolving them. Review collected by and hosted on G2.com.

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