CleverTap Reviews & Product Details

I have been using CleverTap for several months now, and it's been a game-changer for our user engagement strategy. The platform is incredibly intuitive and powerful — from real-time analytics to personalized push notifications, it covers all our needs. The segmentation features allow us to target users with precision, and the automation workflows have saved us a ton of time. Their customer support is responsive and helpful, always ready to guide us through new features or troubleshoot any issues. Overall, CleverTap has significantly improved our retention and conversion rates. Highly recommended for any business looking to scale their user engagement! Review collected by and hosted on G2.com.

The learning curve is steeper than expected, and some settings or workflows could be more intuitive. Review collected by and hosted on G2.com.

In the fast-paced world of digital marketing, finding a platform that effortlessly combines user engagement, analytics, and automation can feel like chasing a mythical creature. Enter CleverTap – a robust solution that brings all these elements together in one unified platform. Review collected by and hosted on G2.com.

CleverTap's pricing structure, particularly for small businesses. One review highlighted that the cost can be high for smaller companies, making it a less viable option for those with limited budgets. Review collected by and hosted on G2.com.

Ifind creating and launching campaigns with CleverTap remarkably straightforward thanks to its intuitive interface. Its user-centric design eliminates technical hurdles, allowing me to focus on strategy and messaging rather than setup. This streamlined workflow boosts efficiency and ensures timely, targeted outreach. Review collected by and hosted on G2.com.

I can’t run two completely different campaigns—with unique titles and creatives—on the same audience segment at once. that means i have to finish one test before i can launch the next, which slows me down. it’d be awesome if cleverTap let me test multiple versions side by side so i can optimize faster. I can't also target users through MSISDNs we have to convert to user IDs to create our segments. Review collected by and hosted on G2.com.

Clevertap is one stop solution for all kind of D2C brands. I have been using clevertap since 3 years now and with time I have been feeling the ease of use, Clevertap support team is also extremely helpfull. I have been using full stack feature and the integration of website and mobile app or the service providers is way to simple with teh help of documentation. Review collected by and hosted on G2.com.

Some basic feature has to be paid monthly like whatsapp unlike other tools some feature are paid but the price is low for activation Review collected by and hosted on G2.com.

Clevertap has been an important tool for us in terms of retention and engagement strategy its capabilities for the Automated journey and in-depth functionality help us improve the communication and strategy with the customer. Its Advanced segmentation, campaign functionality, and real-time data help us better analyze customer trends. It's Anonymous tracking of the users on the website and the App track every event of the customer. Review collected by and hosted on G2.com.

Integration with clever tap is a little time-consuming and also the pricing can be better for small enterprises. Review collected by and hosted on G2.com.

Day to Day execution is simple and also I live the journey things it's really simple and impactful and some pointers that mentioned below.

-Customer Segmentation

-RFM Analysis

-Emailers

-Boards Review collected by and hosted on G2.com.

I think analytics could me more simpler. Review collected by and hosted on G2.com.

I really like how easy CleverTap makes it to send push notifications both for our app and on the web—as well as targeted emails. The platform helps us reach the right users without much hassle, and we've seen better engagement since using it Review collected by and hosted on G2.com.

Sometimes the dashboard feels a bit overwhelming, especially for new users. It has a lot of powerful features, but it can take some time to figure out where everything is and how to use it effectively. Review collected by and hosted on G2.com.

The platform really helps in data analysis of the customers. The support team is great and their assistance is amazing. Review collected by and hosted on G2.com.

The user interface, while feature-rich, can feel a bit overwhelming at times—especially for new users or those who aren’t as technically inclined. There’s a learning curve to fully understanding and leveraging all the platform’s capabilities. Also, the documentation, though extensive, sometimes lacks clarity or real-world examples, which would make onboarding and implementation smoother. Review collected by and hosted on G2.com.

User-Friendly Campaign Execution: The platform is easy and intuitive, allowing for seamless execution of campaigns and customer journeys.

Cohort and Segment Creation: It offers a straightforward process for creating multiple cohorts and segments, enabling effective retention targeting.

Channel Integration: The platform integrates easily with various channel vendors, such as email and WhatsApp, among others. Review collected by and hosted on G2.com.

Journey Editing and Personalization: The ability to edit journeys and personalize them based on past behavior segments is required but currently not possible.

Limited Flexibility: There is less flexibility when editing journeys. Additionally, we need a sunset option for stopping a journey so that those who are currently in it can complete their journey before exiting.

Operator Limitations: It is not possible to mix AND and OR operators while creating a campaign. Review collected by and hosted on G2.com.

It is an amazing tool as it helps us draft and send good emails to users, understand the churn rate and minimize it, and convert it to gain maximum retention. This tool makes it very easy and supportive for me to work on this and achieve results. Easy to install and use. Review collected by and hosted on G2.com.

CleverTap pricing can be cut down to a more reasonable rate, apart from that, the new features are really amazing. No complaints — it's a great tool Review collected by and hosted on G2.com.