# Cleverbridge Reviews **Vendor:** Cleverbridge **Category:** [Merchant of Record Software](https://www.g2.com/categories/merchant-of-record) **Average Rating:** 4.4/5.0 **Total Reviews:** 59 ## About Cleverbridge Cleverbridge is the smarter way to sell globally. As a premium merchant of record (MoR), we simplify global software sales by combining powerful ecommerce features — like payments, subscriptions, tax, and compliance — with expert services that drive growth across the entire revenue lifecycle. From onboarding to optimization, our team acts as an extension of yours, helping you remove friction, increase conversions, and expand into new markets with confidence. Founded in 2005, Cleverbridge has processed over $10 billion in transactions across 240+ countries and territories, with offices in Chicago and Cologne and a global team of 200+ employees. Learn more at grow.cleverbridge.com. ## Cleverbridge Pros & Cons **What users like:** - Users commend Cleverbridge for its **excellent customer support** , highlighting the responsive and professional assistance they provide. (13 reviews) - Users praise the **responsive and professional customer service** of Cleverbridge, ensuring excellent support and assistance. (8 reviews) - Users find Cleverbridge's platform to be **easy and intuitive** , simplifying payment solutions and product management. (8 reviews) - Users appreciate the **reliable functionality** of Cleverbridge, highlighting its seamless processes and excellent support for eCommerce. (8 reviews) - Users value the **intuitive interface** of Cleverbridge, enabling easy product management and excellent support from knowledgeable personnel. (7 reviews) - E-commerce Services (6 reviews) - Users value the **reliability** of Cleverbridge’s reporting and analytics, providing answers to business questions swiftly. (6 reviews) - Response Time (6 reviews) - Customer Satisfaction (5 reviews) - Easy Setup (5 reviews) **What users dislike:** - Users find Cleverbridge's **complex interface** challenging to navigate, especially regarding cancellation processes and pricing transparency. (5 reviews) - Users report **billing issues** that complicate renewals, hinder tracking, and affect revenue due to payment processing problems. (4 reviews) - Users find Cleverbridge’s **complex cancellation process and lack of transparent pricing** frustrating, hindering their overall experience. (4 reviews) - Users experience **integration issues** with Cleverbridge, complicating processes and hindering effective tracking and management. (4 reviews) - Users note the **limited customization** options in Cleverbridge, requiring additional work for tailored checkout experiences. (4 reviews) - Poor Customer Support (4 reviews) - Poor Support Services (4 reviews) - Users face **pricing issues** with deceptive renewal costs and a complicated cancellation process affecting their experience. (4 reviews) - Processing Delays (4 reviews) - Users face **access limitations** as changes require client success requests, delaying customization and complicating the checkout process. (3 reviews) ## Cleverbridge Reviews ### 1. Cleverbridge provides great products, services and a great team of folks **Rating:** 5.0/5.0 stars **Reviewed by:** Jim K. | Partner Success Director, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2014 **What do you like best about Cleverbridge?** Cleverbridge has an excellent, state of the art platform that they continue to enhance. They have an excellent management team and customer facing team **What do you dislike about Cleverbridge?** Nothing of consequence. When there is an issue that is lacking, CB works on it. **Recommendations to others considering Cleverbridge:** Go with them! **What problems is Cleverbridge solving and how is that benefiting you?** Our job is to make it easier for our customers to buy our products. Cleverbridge's ecommerce platform ### 2. Great for providing a good customer experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2014 **What do you like best about Cleverbridge?** The flexibility allows my Support team to work directly with our Product Marketing team to customize messaging to our customers globally. **What do you dislike about Cleverbridge?** Sometimes there is a longer lead time than I would like on getting changes implemented but not generally ever an issue. **Recommendations to others considering Cleverbridge:** Good platform - ease of use for secondary users **What problems is Cleverbridge solving and how is that benefiting you?** Clear and useful information to our customers is paramount. The cart design allows us to do this effectively in relaying support information for new and existing users. ### 3. All in one solution **Rating:** 5.0/5.0 stars **Reviewed by:** Paul M. | Founder, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2014 **What do you like best about Cleverbridge?** Manages everything. Cc, banking and tax. **What do you dislike about Cleverbridge?** No mobile app for accessing account. As an md I am on the go and need mobile access to check campaigns sometimes **Recommendations to others considering Cleverbridge:** It takes care of everything **What problems is Cleverbridge solving and how is that benefiting you?** Cleverbridge takes care of all of our credit card transactions, bank transfers, checks, even cash but most of all I love the fact that thy take dare of all sales tax payments. Saves us tons of admin time. ### 4. Great solution for taking international payments **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2014 **What do you like best about Cleverbridge?** Approachability of client managers - you can call them any time. **What do you dislike about Cleverbridge?** Time it takes for new things to be rolled out, like cart configurations etc. Plus it's difficult to try and get improvements put on the road map. **What problems is Cleverbridge solving and how is that benefiting you?** Taking international currencies for payments other than £ and $. ### 5. Review of Cleverbridge **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2014 **What do you like best about Cleverbridge?** The individual support I receive from my account manager is top notch. **What do you dislike about Cleverbridge?** The interface of the CA is not good. Not good at all. **What problems is Cleverbridge solving and how is that benefiting you?** The overhead of taking so many individual transactions was too costly for us. We love sending these transactions to Cleverbridge, knowing that the customer experience and customer service are great. We also like that they can accommodate so many currencies. ### 6. Cleverbridge platform **Rating:** 4.0/5.0 stars **Reviewed by:** charlotte w. | Project Manager, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2014 **What do you like best about Cleverbridge?** The ability to get almost all information from it **What do you dislike about Cleverbridge?** it can at times be complicated on how and where to get it **What problems is Cleverbridge solving and how is that benefiting you?** We have worked with the BI tool which has made things easier with reporting etc ### 7. Easy to integrate and use in area of software distribution. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2014 **What do you like best about Cleverbridge?** Easy to understand API, cleare integration procedure, fast and professional support **What do you dislike about Cleverbridge?** different method of API usage in some special cases **What problems is Cleverbridge solving and how is that benefiting you?** all payment proceed with CB, and this is not company problem ### 8. Reduce marketing costs and increase online sales **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 24, 2012 **What do you like best about Cleverbridge?** Very nice and clean user interface. I like the business analyzation tool because it monitors transactional information, including paid, declined, and pending transactions. It also tracks demographics, conversion, and revenue from newsletters, PPC, SEM, and email campaigns. **What do you dislike about Cleverbridge?** The price is different for everyone and can be very expensive. **Recommendations to others considering Cleverbridge:** None. ### 9. Been on the "user" side of this **Rating:** 3.0/5.0 stars **Reviewed by:** Rusty P. | Senior Director of Global Operations and Quality, Medical Devices, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2012 **What do you like best about Cleverbridge?** I have been on the user side of this & the output is very nice & the interface is easy. **What do you dislike about Cleverbridge?** I have had a lot of issues with slow interaction between the front-end and back-end, leading to duplicate orders or delays. **Recommendations to others considering Cleverbridge:** It will probably work for you, but draw out your requirements. ## Cleverbridge Discussions - [What software cleverbridge sells?](https://www.g2.com/discussions/what-software-cleverbridge-sells) - [What is cleverbridge software?](https://www.g2.com/discussions/what-is-cleverbridge-software) - [How do I apply as a reseller?](https://www.g2.com/discussions/reseller) - 1 upvote - [How do I place an order?](https://www.g2.com/discussions/order-placement) - 1 upvote - [How do I convert the trial version to the full version?](https://www.g2.com/discussions/trial-version-89652894-52ae-4c8c-a75a-05e443d3726c) - 1 upvote - [View Cleverbridge pricing details and edition comparison](https://www.g2.com/products/cleverbridge/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-05-24+09%3A19%3A12+-0500&secure%5Bsession_id%5D=1f6c4305-e16a-49da-b51d-1dd46707ca9d&secure%5Btoken%5D=d21dc87533747d3547d95319e8826436d19b6827435db98f3686ecf8fee2418d&format=llm_user) ## Cleverbridge Integrations - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Leapfin](https://www.g2.com/products/leapfin/reviews) - [NetSuite](https://www.g2.com/products/netsuite/reviews) - [PartnerStack](https://www.g2.com/products/partnerstack/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) ## Cleverbridge Features **Billing and Payments** - Payment Terms - Personalized Billing - Custom Pricing **Billing** - Automation - Consolidation - Adjustments - Blacklisting **Payment Processing** - Encryption - Credit Card Processing - Mobile Payments - Digital Wallet Integration **Bill Generation** - Templates - Digital Billing - Recurring Billing **Order Management** - Opportunities - Order History - Upsell & Cross-sell - Renewals **Tracking** - Sales Tax - VAT - GST - Exemptions - Adjustments - Localization **Headless Commerce** - Decoupling - REST APIs - Data Orchestration - Customization - Extensibility **Payment processing - Merchant of Record** - Automation - Cross Border - Payment Options - Multi-Currency - Reconciliation - Chargeback **Payment failure - Failed Payment Recovery** - Failed payment prevention - Failure Detection - Instant Notifications - Automated Retry - Failure Categorization **Revenue Recognition** - Usage Tracking - Deferred Revenue - Revenue Accrual **Dunning** - Collections - Dispute Management - Escalation **Administration** - Reporting & Analytics - E-commerce Integration - Processing Fees - Omnichannel - Levels 1 & 2 - Level 3 **Bill Processing** - Consolidation - Batch Invoicing - Management **Products & Plans** - Packages - Multi-part Deals - Plan Changes - Bundles **Integrations** - Integrations **Tax management - Merchant of Record** - Automated tax calculation - Standard compliance - Tax reporting **Customer Communication - Failed Payment Recovery** - Email/SMS Alerts - Customizable Messaging - In-app Support **Revenue Optimization** - At-Risk Customers - Offer Optimization - Customer Churn - Revenue Forecasting **Performance** - Packages - Discounts - Plan Changes **Payment Options** - Multi-Currency - Online payment portal **Integration** - Accounting - Payments - ERP **Pricing** - Standard Price - Discounts - Optimization **Remittance** - Returns - Global/Cross Borders **Security and Compliance - Merchant of Record** - AML-KYC - Secure SLC - PCI-DSS - Encryption and tokenization **Advance payment method update - Failed Payment Recovery** - Card Expiry - Card Account Updater - Secure Payment Gateway **Reporting** - Dimensions - Deferred Revenue - Revenue Recognition **Revenue Management** - Automation - Consolidation - Adjustments - Billing Types **Administration - Merchant of Record** - E-commerce Integration - Reporting & Analytics - Customer support **Failed payment analytics - Failed Payment Recovery** - Insight and trends - AI-driven reporting - Real-Time Tracking **Platform** - Accounting integration - E-commerce Integration **Integration** - Payments - Accounting - CRM & Sales **Merchandising/Marketing** - Storefront Design Tools - Product Visualization - Recommendations / Personalization - Promotions and Discounts - Shopping Cart Abandonment - Product Reviews - SEO **Product Catalog** - Content Management - Product Configuration - Intangible Products **Order Process** - Checkout Process - Tax Display and Processing - Payment Processing - Order Management - Returns / Refunds **Multi-Channel Support** - Omnichannel - Mobile - Customer Service - 3rd-Party Store Integration - B2B **Platform** - APIs - Customization - Integrations to Add-on Tools - User Management - Reporting / Analytics - Security - Multi-Site Management - Admin Access Rights - Test-to-Product Migration - Internationalization - Cross Browser Support - Performance and Reliability ## Top Cleverbridge Alternatives - [FastSpring](https://www.g2.com/products/fastspring/reviews) - 4.5/5.0 (178 reviews) - [Paddle](https://www.g2.com/products/paddle/reviews) - 4.5/5.0 (232 reviews) - [2Checkout Monetization Platform](https://www.g2.com/products/2checkout-monetization-platform/reviews) - 3.9/5.0 (185 reviews)