ClearPoint Strategy Reviews & Product Details - Page 13

Thank you for leaving this great review! We understand that learning a new software can be difficult, so we created the Getting Started Guide and have a section in our Support Center dedicated to help you get going as quickly as possible. Our Customer Success Team is also here to provide customized training as we get you onboarded so you can get the most out of ClearPoint. It sounds like you are well on your way now, but if you have any questions for us or suggestions on how to improve the onboarding experience even further, we would love to hear them. We are always looking for ways to improve.

We understand your concerns about managing Browsers and are looking into other ways to structure that. Any insights you could provide our Support Team would be very beneficial. Never hesitate to reach out to us if you need anything!

Thanks so much for your positive review! We’re so glad ClearPoint has helped your community track data around your collaborative efforts. If you come across a project we can help with in ClearPoint, please don’t hesitate to reach out!

Thank you for the positive review and feedback! I’m glad to hear that you’ve had such a positive experience with our support team and enjoy the user friendly nature of ClearPoint. Improvements to the Data Loader are on our roadmap, so it is nice to hear this is of interest to you. Thanks again for the review!

Thank you so much for your review! We are so glad to hear that ClearPoint has helped your local government organization manage performance. If there is anything we can do to make your experience even better, we are all ears!

Hi Matt! Thank you so much for the praise of our Support Team. We are so glad you can benefit from our top-notch customer service. We have several options available to customize reports, but are always looking to improve. Feel free to let our Support Team know what you are trying to create and we would be glad to document your use case as a feature request. We appreciate it!

Thanks for taking the time to leave this review! We are sorry to hear about your experience running into some bugs. We take a lot of pride in our software quality and always want to work to address any problems as soon as we can. If you ever run into anything, always let us know and we will work hard to address it for you. We are so glad you are enjoying the ability to assign status indicators. Thank you for providing your feedback and do not hesitate to reach out to us with any questions!

Thank you for your feedback. We are glad ClearPoint is working well to help track the progress you are making toward achieving your city's goals and it is flexible for you. We are sorry you found getting started to be overwhelming. Someone from our Customer Success Team works individually with each client to help them achieve their goals and guide them. It is great the training was helpful to you. If you have any questions or feedback for us to improve, always reach out to our Support Team and we will be in touch extremely quickly to help you with anything. We always welcome feedback so we can improve. Thanks again for your time and your feedback.