ClearPoint Strategy Reviews & Product Details - Page 12

The customer support. The CP team is responsive and focused on providing solutions. Review collected by and hosted on G2.com.

The look and feel of the product and reports needs to continue to advance and have a modern look. Review collected by and hosted on G2.com.

Clearpoint is simple to use and yet has great capabilities. We have been able to easily train a number of non-technical staff to setup and maintain their information in Clearpoint. The ability to track the progress of your measures, align them in a variety of ways, and report via operational dashboards, strategic scorecards, etc. without the need to duplicate any data to do so. Automated loading of data from a variety of sources whether excel files or a SQL compliant ODBC data source makes maintenance and upkeep of the system a breeze once everything is set up. The ability to report the data out directly to your website simplifies transparency initiatives. The Clearpoint support team is one of the best in any industry. They are extremely knowledgeable and customer service focused. They always provide fast response and are eager to help. Review collected by and hosted on G2.com.

Does most everything I ask of it. I do wish I could report different reporting frequencies in the same heatmap. Review collected by and hosted on G2.com.

The ability to Link and connect to global strategy to department level strategy.and metrics. Review collected by and hosted on G2.com.

Configurations are easy but not intuitive. Review collected by and hosted on G2.com.

Periodicity. The feature that allows to define the period of the reports and graphics. From this feature we have configured a "variable periodicity" where you define the intervals of period rather than change this interverval, which is previously associated to a name. The result provides a great flexibility to reports. Review collected by and hosted on G2.com.

We have found in practice some issues related to the new version, specially in security and some minor issue in periodicity. Review collected by and hosted on G2.com.

It is a user friendly system, very intuitive to use. Review collected by and hosted on G2.com.

It seems like there could be opportunities to streamline some processes when moving between measures. Reduce the clicks to move from measure to measure. Review collected by and hosted on G2.com.

I like the visuals best. Briefing books also make providing summaries to managers very easy.I like that users can also do a little bit of coding to make the evaluation feature more useful. Review collected by and hosted on G2.com.

Editing measures to get the exact format I want can be time-consuming. Review collected by and hosted on G2.com.

The wide array of resources that are instantly available, plus exceptional customer service/tech support. Review collected by and hosted on G2.com.

It is sometimes necessary to go to several different screens to complete an update. Review collected by and hosted on G2.com.

The quick easy access to data via the report. The service provided and response time. Review collected by and hosted on G2.com.

Have to make a report every time a new milestone is added. Not automated. So far it has meet the organizations needs. Review collected by and hosted on G2.com.

The customer support is the best I’ve experienced. They have a team of people who are really committed to great support. Review collected by and hosted on G2.com.

On some user functions I wish it was a bit more intuitive to perform the actions. Review collected by and hosted on G2.com.

How much customization is available to a user if they want to go that route. I also like having the ability to change the lay-outs and provide narrative explanations for data. Review collected by and hosted on G2.com.

The data visualization is not the best. I think there are much more creative ways to display data and they are not available in ClearPoint. Review collected by and hosted on G2.com.